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John BrazdaJohn Brazda 

Screen Pop Settings Section Missing in Softphone Layout

Our users noticed that Salesforce no longer screen popped with matching records on their inbound calls.  When taking a closer look, the entire Softphone Layout section for Screen Pop Settings in not visible.  Any ideas why?

We are using Five9 phone integration and have installed the Five9CTIadapter.  
Best Answer chosen by Miglena (Salesforce.com) 
Matthew RossMatthew Ross
Try adding your admin user to the call center. This worked for us, thanks to Rob

All Answers

Jeff MayJeff May
Sounds like you should check with the Five9 vendor for assistance. They will know how to troubleshoot the configuration of their softphone.
John BrazdaJohn Brazda
I don't think this if Five9 related.  I'm refering to the Salesforce CRM Call Center > Softphone Layout configuration.

Call Center > Softphone Layout Configuration
Matthew RossMatthew Ross
Try adding your admin user to the call center. This worked for us, thanks to Rob
This was selected as the best answer
Steve ThurstonSteve Thurston
Yup.  John Brazda's got it.  Add yourself to the SoftPhone Layout.  Thanks John, I was having the same issue.
Bram HeereboutBram Heerebout
Thanks Matthew! This worked for me too. You saved my day :-)
Joshua SosebeeJoshua Sosebee
I filed case #11277159 on this November 2014 and essentially received back 'expected behavior' from Salesforce customer support. My concern is it's inconsistent; I can still edit a User Profile despite not being a member of the User Profile..