Lightning Console links opening in new browser tab
Hopefully Salesforce is getting enough tickets they'll realize it's an issue soon and log it as a Known Issue here. And maybe that will escalate it for getting a quicker fix too. #fingerscrossed
As of right now, I don't see it as being listed as a Known Issue, but there are other related issues popping up related to Salesforce behavior with Chrome 80: https://trailblazer.salesforce.com/search?type=Issues&keywords=chrome+80
One in particular that stands out for me is one that describes an issue of tabs disappearing from the service console. It talks about enabling an experimental feature, but not sure if that would help with the tabs opening up in new browser windows or not: https://success.salesforce.com/issues_view?id=a1p3A0000003evQQAQ
Right now ours is more of an annoyance than a hinderance, so probably not going to try enabling at this point, we'll just wait for something more concrete to come about.
Sounds like the same as ours, and yes, refreshing the browser does seem to temporarily fix the issue, but the frequency seems to be increasing now. My user that first reported the issue said it's happened more than 10x to him today, when it was originally 2-3x. We're going to attempt to capture it happening by taking a long recording of him working and trimming the video down if we catch it. This way we have something to send to Salesforce finally since it's been completely random and unreproduceable so far.
1. In your chrome, paste this link in the URL:
2. Look for these 2 settings and disable them:
SameSite by default cookies
Cookies without SameSite must be secure
3. The moment you disabled them, it will ask you to relaunch Chrome , just relaunch it and check if the issue is still happening or not.
My users haven't been having the issue with the case feed that I'm aware of.
Judy, that makes sense, since those features would disable the major changes that Chrome 80 brought about. Thanks for the info.
She was looking at a list view of Open Cases, clicked on a case to look at it and Salesforce popped up a new tab in Chrome, logged her out of Omni-channel in the original browser tab and logged her into Omni-channel in the new tab and started to send her new work even though she was at 100% capacity.
They are asking for a GTM session with an affected user in order to replicate the issue. Hopefully, if we reference the other open cases one example can assist everyone.
suggest that you need to use and download the Lightning Extension (https://chrome.google.com/webstore/detail/lightning-extension/hfglcknhngdnhbkccblidlkljgflofgh?hl=en-US) for Chrome browser and enable the link grabber. So far we do not have new browsers opening up. remember to enable the link grabber.
Some of our users had this issue as well. I reported as a bug caused by Spring 20 release.
Though as of last Saturday, nobody experienced this issue anymore. I left the case open until yesterday, but it didn't reoccur.
SF support did point me to a similar issue that was fixed:
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