Ask Search:
Ma. Razaele GarciaMa. Razaele Garcia 

Email sent to queue members

Hello! May I know what email is sent to the queue members once I tick "Send email to members" User-added image. Thank you :)
Best Answer chosen by Ma. Razaele Garcia
Amit SinghAmit Singh
User will get the default email like below
User-added image
 

All Answers

Amit SinghAmit Singh
Hi,

It will send the email to all queue members if the record is assigned to that Queue
Sakthivel MadeshSakthivel Madesh
++ Amit,
It will send the email to all the members from the Queue (selected members).
 
Email Template:
For Example, if the case is assigned to any of the queue then the email is send to all the queue member and the email template is from Support Settings (Setup -> Case -> Support Settings -> Case Assigned Template

User-added image


Thanks & Regards,
Sakthivel Madesh
Ma. Razaele GarciaMa. Razaele Garcia
Hello @Amit Singh, @Sakthivel Madesh,

Thanks for the quick response. The queue is created for Leads. There's no email template created for that. So we are wondering what kind of email is being sent to members of the queue?

Thank you!
Amit SinghAmit Singh
User will get the default email like below
User-added image
 
This was selected as the best answer
Ma. Razaele GarciaMa. Razaele Garcia
Just to confirm, queue members will be receiving the email or the email address set in the "Queue Email"?
Sakthivel MadeshSakthivel Madesh
Hi Razaele Garcia,

Both will receive the email. Queue email address & all the members (if all have the valid email address)

Stop to send email, then refer the below link:
https://help.salesforce.com/articleView?id=000003900&type=1

Thanks & Regards,
Sakthivel Madesh
Ma. Razaele GarciaMa. Razaele Garcia
Cool! Thank you so much :D