Salesforce inbox for gmail keeps crashing - Answers - Salesforce Trailblazer Community
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Kristine PangelinanKristine Pangelinan 

Salesforce inbox for gmail keeps crashing

Multiple users of Salesforce Inbox + Gmail are having issues with (1) gmail freezing, (2) emails not syncing to salesforce. 
Per a user, "With it enabled I am getting extreme lag when sending messages specifically when inbox loads after I hit refresh and then again when trying to log them. Not getting a specific error, but my gmail page was freezing before and unresponsive so I would have to kill the page to continue."
Any ideas on how to troubleshoot?
Best Answer chosen by Kristine Pangelinan
Kristine PangelinanKristine Pangelinan

Good call! I actually submitted a case and spoke with someone. I'll share details here. Hope it helps everyone. See below.

As discussed, we have a Known Issue for this one and as of this time, the issue is now fixed for all Salesforce instances: 

Salesforce Inbox causes delay when loading Gmail records in chrome 72.0.3626.81 
- https://success.salesforce.com/issues_view?id=a1p3A000001RXILQA4 

Moving forward, if you wanted to move to Salesforce extension (new extension), kindly ask for your admin to follow the steps in the article below: 

Move Sales Reps to the Gmail Integration with Inbox from Legacy Salesforce Inbox 
- https://help.salesforce.com/articleView?id=lightning_for_gmail_setup_inbox_move_from_inbox.htm&type=5 

Once the steps above
has been performed by your admin, your users can now download and start using the extension accordingly. Below is the link of the extension: 

https://chrome.google.com/webstore/detail/salesforce/jjghhkepijgakdammjldcbnjehfkfmha 

All Answers

Bob TippmannBob Tippmann
I am seeing the same problem, it started last night for me. I have tried clearing cache/cookies in Chrome and without luck. I also turned off extensions in Chrome one by one and Salesforce Inbox was definitely the culprit.
Kristine PangelinanKristine Pangelinan
@Bob - Also fully uninstalled then reinstalled the plug-in, but that didn't work. If you do find any solutions, please share. Thank you.
Zachary DowellZachary Dowell
Been this way for me for about 4-5 days. My processor is working really hard and RAM is also heavily taxed when I open Gmail (Chrome) w/ Inbox integration. 
Jason JungJason Jung
I am also experiencing the same issue with my users, with no solution but to disable the extension.
Kristine PangelinanKristine Pangelinan
We are also having to disable the extension in order to work out of Gmail.
Anna WallisAnna Wallis
Started for me yesterday, I uninstalled the extension and reinstalled it did not fix
Billy TrakasBilly Trakas
Same problem for me! Nothing seems to fix it, hopefully salesforce will give an update soon 
 
Susanna SharpSusanna Sharp
Same problem here. I haven't noticed it personally, but my boss emailed me to ask me to troubleshoot. She uninstalled Inbox and it fixed the problem. She reinstalled Inbox and the problem returned. Doubt it's useful for everyone to start a case around this, but assuming at least one person has so sitting back a bit to wait for a response/solution.
Kristine PangelinanKristine Pangelinan

Good call! I actually submitted a case and spoke with someone. I'll share details here. Hope it helps everyone. See below.

As discussed, we have a Known Issue for this one and as of this time, the issue is now fixed for all Salesforce instances: 

Salesforce Inbox causes delay when loading Gmail records in chrome 72.0.3626.81 
- https://success.salesforce.com/issues_view?id=a1p3A000001RXILQA4 

Moving forward, if you wanted to move to Salesforce extension (new extension), kindly ask for your admin to follow the steps in the article below: 

Move Sales Reps to the Gmail Integration with Inbox from Legacy Salesforce Inbox 
- https://help.salesforce.com/articleView?id=lightning_for_gmail_setup_inbox_move_from_inbox.htm&type=5 

Once the steps above
has been performed by your admin, your users can now download and start using the extension accordingly. Below is the link of the extension: 

https://chrome.google.com/webstore/detail/salesforce/jjghhkepijgakdammjldcbnjehfkfmha 

This was selected as the best answer
Terry ArbaughTerry Arbaugh
The "Best Answer" in this thread does not help resolve the issue for me. Are there additional updates?