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Pearl LeePearl Lee 

No "Cases" in Available Channels

I followed the steps in many times in...

Keep Customers Happy with Service Cloud > Omni-Channel Basics > Start Routing with Omni-Channel

Step 4 Set Presence Status for Agents
5 Under Service Channels, select Cases in the Available Channels, and click Add to move it to the Selected Channels.

No Cases as Available Channels!
No Cases as Service Channels

Any insight on what I have done wrong or should do here?

Thank you!
Best Answer chosen by Pearl Lee
Pearl LeePearl Lee
Hello and thanks for helping, Anto!

A walk to see my animals helped to clear my head.
Just cleared the challenge with another TP

(not sure why the previous 3 DE/TP not worked out).

Cheers! 

All Answers

Anto NirmalAnto Nirmal
Hi Pearl,

Did you create the Service Channel with the name as Case?
This should have been done at step 1.

You can even create the service channel right now to complete the trial.

Hope this helps,
Anto Nirmal
Pearl LeePearl Lee
Hello and thanks for helping, Anto!

A walk to see my animals helped to clear my head.
Just cleared the challenge with another TP

(not sure why the previous 3 DE/TP not worked out).

Cheers! 
This was selected as the best answer