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Bill GreenhawBill Greenhaw 

Salesforce Success Community: Answers Best Practice


Search first

With over 800,000 community members and growing, someone is bound to have asked a question similar to yours, so please search first before posting your question. Simply type in the area you need help with (see example below) and click the magnifying glass to find similar questions. Select on the question to view the details or just post your question if nothing matches your inquiry.

Posting a Question
In order to ensure your question is answered quickly and efficiently by our community, here are a few tips.
  • Devil is in the Details: Focus on questions about a problem you’re facing. Include details about what you have tried and exactly what you are trying to do. Always include an introduction such as “I am a sales rep new to Salesforce”, the edition you are on (Professional, Enterprise, etc.), screen shots to further demonstrate your point, error messages if relevant, and your level of expertise.
  • Be specific: If you ask a vague question, you’ll get a vague answer. But if you give details and context, the community can provide a very useful answer. For example when troubleshooting an issue with a field in your org, reference it using the API field name, data type and/or objects wherever possible.
  • Have an open mind: The answer to your question may not always be the one you wanted, but that doesn’t mean it is wrong. A conclusive answer isn’t always possible. When in doubt, ask people to explain how/where they learned something. Even if the community doesn’t agree with you, or tell you exactly what you wanted to hear, remember: they’re just trying to help.
  • Button-­‐click Only: While our community has answers to just about all questions that can be solved with buttons and clicks, code-­‐based questions are not their forte. If you have questions regarding Apex, Visualforce or coding, you will get an answer much quicker if you post them to the Developerforce boards.
Share the Love

When a community member answers your question please make sure you do two things
  1. Thank them, as they’re just volunteering their time to help you be more successful.
  2. Mark their answer as “Best Answer”. By doing both of these steps, you will encourage the community to continue helping as well as bubble up the best content for other members.

These are taken from the Answer Best Practices document, located in the Success Collaboration area (" target="_blank) or (" target="_blank).
Best Answer chosen by Bill Greenhaw
Bill GreenhawBill Greenhaw
The above is for reference and can be referenced via a link when someone on this site needs guidance.

All Answers

Bill GreenhawBill Greenhaw
The above is for reference and can be referenced via a link when someone on this site needs guidance.
This was selected as the best answer
Dinesh YadavDinesh Yadav
Very useful link. Thanks a lot Bill!
Susan ThayerSusan Thayer
Love how you selected your comment as the best answer! Way to lead by example!
Bill GreenhawBill Greenhaw
LOL @Susan. I didn't want this staying as an open question. Trying to be good and keeping it off that list.  :)
Steve MolisSteve Molis
Re: Items 1 and 2  

So we finish the eighteenth and he's gonna stiff me. And I say, "Hey, Lama, hey, how about a little something, you know, for the effort, you know."
Adrielle RobinsonAdrielle Robinson
total consciousness....well, you have that going for you Steve, which is nice. ;)
Steve MolisSteve Molis
@Adrielle Robinson "gunga-lagunga"
Phil WaltonPhil Walton
Thanks @Bill. I have suggested in the past that we have some rules/guidelines for the Community as a whole, this is great. Mind if I share it on my blog?? Phil
Bill GreenhawBill Greenhaw
@Phil...this isn't my document.  :) This is's document. I just made it easy access for people to use. I am sure they wouldn't mind. Look at the PDF and see. Or ask Erica Kuhl in Collaboration.
Phil WaltonPhil Walton
Thanks @Bill, I would have taken the glory if I was you ;)
Arnold BrownArnold Brown
"I don't think the heavy stuff's gonna come down for quite some time now."
Yvonne SotoYvonne Soto
Good info. Thanks for sharing Bill.  - Too bad we can't we can't give more than one best answer when more than 1 person provided similar assistance on something.when just a
Like" doesn't seem enough.
vadda bhargavivadda bhargavi
User Name and Password are not coming in Email when user  is created and while reset the password also the UserName and password are not coming . The user email address( Please tell the solution ASAP. Highly  appretiated if any one help this.
Steve MolisSteve Molis
@vadda bhargavi You should search the Community and if you do not find an Answer then post a new question
Pratik MunotPratik Munot
Use it as Chatter Answer
Katie GunserKatie Gunser
Thank you Bill.  This is very timely!  I am a fairly new SF Admin using Professional Edition. I really appreciate all the help here.
Tobias BeerTobias Beer

The above is for reference and can be referenced via a link when someone on this site needs guidance.
Bill Greenhaw

So, how do I save a favourite question or answer for reference and perhaps even make it "sticky" so as to quickly find it again?   ;-)

Andrey BelenkyAndrey Belenky
Very usefull info. Thank you, Bill!
Steve MolisSteve Molis
@Tobias Beer  

Right now all you can do is bookmark it in your Browser or save the link on your Community Chatter Profile and then use the Chatter Bookmark feature.