Problem to delete record type.
Object : Case
I would like delete 2 record type to come back with just a on master record type.
But when i want disactivate the record type, i have this message :
This record type Service Request Customer Prospect Phase cannot be deactivated because the following profiles use this record type as default.
|Package License Manager|
|Chatter External User|
Thanks for your help,
Oh Sorry for that :
This record type Service Request During Customer Maintenance Phase cannot be deactivated because the following profiles use this record type as default.
Setup>manage User>Profile>Clcik on Profile Name> Object Permission>Select Object> uncheck default Check record type
We can't do like that for the certain profile like Chatter Free User,chatter external user profile.
To delete that we have to do URL hacking to achieve that.
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Yes, it is for the Case object only.
But he is trying to delete the two record type which is assigned to the salesforce Profile and it is a default record type for the profile.
To delete the record type, first we have to deactivate the record type( we can't deactivate the record type which is default to the profile) we can't directly access the Chatter External user profile or Chatter free user or External who profile like the other other custom profile.
Your procedure works perfecty. Thanks you very much for your help.
Harshad, thank you too for help.
Pull the profiles into force ide.
Find the profile ie Chatter Free User.profile
Find the block of xml which defines the record type default
Update ther default and visible properties to false and save to server
Very helpful, thank you!
Thanks so much.
You don’t have access to any other Account record types. Contact your Salesforce administrator for help.
Existing picklists aren’t updated when record types change. You’ll need to change picklist values manually.
Select a record type for
Available record types
It doesnt show the client account record type although I have administrator priveliges and have gone thru every profile and set it as default. I am new to salesforce and am baffled. Any help is greatly appreciated
Info: I found that the "Enable Enhanced Profile User Interface" option is now under Manage Users > User Management Settings.