Password not working on a specific computer
Any ideas as to what I should check?
Also make sure you're going to "login.salesforce.com".
[X] Remember User Name
[Login]Forgot your password?
I have tried logging in and it has worked, a colleague of the person has tried from the same office and it has worked, its just her laptop that won't let her in. If it isn't Salesforce related then I can pass on to IT, but if there is something I can do as an admin, it would be helpful to know what to look for.
None of the attempts are showing in the login history.
The login of the user may fail could be due to following reason:-
1) The IP range might be not included for userprofile
2)system admin could have defined the Login time restriction
Post the screenshot of the user login history.
It can't be IP range as the colleague is getting in.
It can't be time/date as this has never been a problem until a week ago.
The only change has been, the user logged in from a different office on their own laptop and had to send a verification code because the IP address was different. Now that they are back in their own office, they can't log in.