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Anita PaiAnita Pai 

Insufficient Privileges

When a customer portal user tries to edit a case record on the custpmer portal, the following message is displayed :

Insufficient Privileges
You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.

I have checked the object-level permissions for this user profile - it has Read, Create and Edit permissions on Case Object.

What other security settings do I need to verify ?


Anita PaiAnita Pai
Resolved the issue myself.  :-)

Since the user is a high volume customer protal user, the sharing settings are to be done in the customer portal setup page !

Joseph UcuzogluJoseph Ucuzoglu
Great to see that you were able to get the problem resolved quickly. Just in case anyone else comes along with the same issue here is a good page to check out: 
Lila ElliottLila Elliott

I also have a high volume customer portal user that is getting those same error messages.  The Help articile

seems like a good solution to grant high volume users more access to additional case objects. However, my company is on Professional rather than the  Enterprise, Unlimited, and Developer Edition and it looks as if this functionality is only avalible to those licences.

Any suggestions for those on Professional Edition to deal with this issue?  Aside from telling my customers to stop opening up too many support cases :).

Lila Elliott
Manager Client Support
Higher Logic
Roey BenamiRoey Benami
Thx! you helped me a lot :O)