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Lakshmi RamakrishnanLakshmi Ramakrishnan 

How to stop "Case Notification Email" from salesforce?

I don't know why i'm getting these type of notification email.

From : Case Notification [noreply@salesforce.com]
Subject : Case transferred to you.
Case 00412660 has been assigned to you. Please click on the link below to view the record. 
https://na2.salesforce.com/5004000000EttDK



I checked these below three options.

1.Support Settings - Notify Case Owners when Case Ownership Changes(This checkbox is deactivated in our configuration)

2.EMail Alret: We don't create any email alret.

3.In the case page layout,once transfer case to queue members or users & check the "Send Notification Email" label the mentioned queue members/users will get a case notification salesforce email- I don't check the "Send Notification Email" checkbox. 

Is another option to stop the case notification email from salesforce?



 

 

Best Answer chosen by Miglena (Salesforce.com) 
Frédéric GritherFrédéric Grither
Yes, there is a solution, provided by Salesforce beloved Support, which none of us could guess. It consists in cheating the queue robot.
In Setup > Administer > Manage Users > Queues, find the queue in which you would like to stop all automated emails.
Uncheck "Send Email to Members" AND put a fake email adress in "Queue Email" field. For instance "fake@e.mail" or what your imagination may find. Since the queue is unable to stop sending email, the trick is to insert a false email adress. The email server will receive the sending order, but will be unable to execute it.
If you leave this field blank, then all the members of the queue will still receive emails, despite unchecking "Send Email to Members". That's why you must fill it in with any text under the form of an email address.
Knowledge base article here (https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-stop-email-notification-to-Queue-members-1327108336049&language=en_US)

All Answers

Amber BoazAmber Boaz
I'm pretty sure that individual users can have this checkbox checked by default. To make them stop entirely, you'd need to see each user re-assign a case to make sure it isn't checked by default.
Vaibhav Jain2Vaibhav Jain2
Could you please provide the solution you have got for this??
Meltem KutikMeltem Kutik
Hello All! Has anyone ever found out the cause of the Transferred Email? Today is the first tim ewe are experiencing these emails and cannot figure out what is causing them.
Thanks!
Harvin VincentHarvin Vincent
We are also facing this similar problem after the Summer 13 upgrade. Is that bug from salesforce? Any idea or solution is appreciated.  
Ramasubramanian ArunachalamRamasubramanian Arunachalam
Any recent update on this?
Meltem,
Please send us the correct link.
Allyndreth DevlinAllyndreth Devlin
Has anyone been able to get this issue resolved? Starting on the evening of 7/26, we have suddenly started to get these email notifications and my users' email inboxes have been flooded with messages.
Ramasubramanian ArunachalamRamasubramanian Arunachalam
We received this message, If case assignment rules (In Active mode) created without Assignment rule entry.
After we create some assignment rule with some entries, we stopped receiving this email from SF.
Dan LambethDan Lambeth
We started receiving these on 7/18/13 -- no idea why.   I just opened a case about it.

Jyoti MokalJyoti Mokal
I would like to customize this email message. Is it possible?
Henrik PreiforsHenrik Preifors
Trapped in the same situation... :(

We just recently introduced Case Record Types.
I don't know if that's the reason why we suddently see so many "Cases transferred to you" emails...

I'm logging a support case for this. Suggest you do the same in case you haven't already.
Henrik PreiforsHenrik Preifors
We found a possible solution before logging a case...
  1. Go to Setup > Queues
  2. Click on the queue that the case is in when the email is sent (standard queue)
  3. Make sure that the "Send email to members" is NOT checked.
  4. It seems like you can't turn these emails off entirely but if you add a queue email address and that address will be the only one getting the notifications. 
I hope it helps!
Abhishek RaiAbhishek Rai
Late but Found solution for this :)
This mail notification goes to Case Owner (Either User or Queue members when owner is Queue) in two ways.
1. When case owner is being changed manually at that time you will get a check box "Send Notification Email".
    If you make this check box true then you will get this email notification even though "Send email" check box is      false in Queue. so don't make this check box true while changing owner of the case.

2. When you are changing the Owner from workflow rule then you have to do the fiels update to case owner field in workflow action.
    while you creating a field update workflow action then in first screen you have to put name and field to be update, after this when you click "next" then it will ask what should be the new value and bolow of that you can see a check box "Notify Assignee".
If that check box is true then you will get a mail notification with the wordings below even though you have deactivated everything for case email notification.
From : Case Notification [noreply@salesforce.com]
Subject : Case transferred to you.
Case 000000 has been assigned to you. Please click on the link below to view the record. 
https://ab1.salesforce.com/5004000000AbcDE.

If you are getting this mail notification and wants to stop this mail, then go to workflow action where you are updating case owner and uncheck the check box called "Notify Assignee".
HariKrishna SompalliHariKrishna Sompalli
Please uncheck "Send Email To Members" checkbox while creating Queues.
TCS TeamTCS Team
I'm receiving the same notification, when the case is assigned to an specific user, not a queue. I already reviewed the option "Notify Case Owners when Case Ownership Changes" in support settings and it is unchecked. What else can I do to deactivate these emails?
Alesia DvorkinaAlesia Dvorkina
Thank you Abhishek Rai for providing a solution, but does anyone know a solution when updating an owner via Process Builder or a Flow? There's no option for a checkbox "Notify Assignee" and it seems that the checkbox is selected automatically. Is there another way I can get to this button? I know there's an idea for is, but did anyone by any chance figured out a solution? Thanks!
Frédéric GritherFrédéric Grither
Yes, there is a solution, provided by Salesforce beloved Support, which none of us could guess. It consists in cheating the queue robot.
In Setup > Administer > Manage Users > Queues, find the queue in which you would like to stop all automated emails.
Uncheck "Send Email to Members" AND put a fake email adress in "Queue Email" field. For instance "fake@e.mail" or what your imagination may find. Since the queue is unable to stop sending email, the trick is to insert a false email adress. The email server will receive the sending order, but will be unable to execute it.
If you leave this field blank, then all the members of the queue will still receive emails, despite unchecking "Send Email to Members". That's why you must fill it in with any text under the form of an email address.
Knowledge base article here (https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-stop-email-notification-to-Queue-members-1327108336049&language=en_US)
This was selected as the best answer
Ayako SawadaAyako Sawada
Thanks for the solution Frederic! 
Roni LeducRoni Leduc
Thank you Frederic!! 
arijit Guptaarijit Gupta
Thanks Frederic!! .. I have implemented the change suggested by you and it worked... but its a temporary work around not a permanent solution !!! anyone from Salesforce provided a solution ?

We dont have a workflow for Email to Case
We have made sure to uncheck automated emails from all Queues 
And it was only happening with Email to Case .. its not happening with other Queues

So based on the information gathered frm this chain 
I have unchecked - Notify Case Owners on New Emails from Email to Case Settings 
Also as suggested, added a fake Email ID for that Queue which is associated to Email to Case setting.

It worked !!

But my manager has accepted this a work around /temporary!! 
Michelle VoseMichelle Vose
Okay, so now the question is........what if an individual user WANTS to receive notices each time a case is assigned to them?  There use to be a personal setting; which I have not been able to locate.  I have read some Q&A which leads me to believe that it may have gone by the wayside.

I would greatly appreciate any insight, from the smart people :-) 
Robin RoachRobin Roach
We recently added the Case Owner field to the Close Case action in our Case Feed View layout.  Since making that change, when we change case owners, the new case owner now receives a "Case Transfer Notification" email which we don't want.  It ONLY happens when changing case owners in the feed view, not in the details view.  Every check box I can find that says Send Notification to New Case Owner is unchecked.  And I'm certain the users aren't checking it when they make the change to the case owner.  Our queues have a fake email address as well.  Any idea how I can stop this from happening?
Julie BrueggemanJulie Brueggeman
We are still getting this Case Notification email even after following all suggested changes. Would anyone have additional suggestions? 
Cynthia ThomasCynthia Thomas
I was finally able to solve mine by adding a Case Owner on the Email-to-Case rule. By doing that, it won't go to the support settings defaults and the email won't be received. Let me know if this works for you too.