Can I assign a task to a queue?
I tried to do this by creating a separate Role however that creates a task for each Role member .. not what we want.
Has anyone done this? Looking for suggestions.
Creating Group Tasks
|Available in: All Editions except Database.com|
|User Permissions Needed|
|To create tasks:||“Edit Tasks”|
You can create a task so that up to 100 users are each assigned an independent copy of the task. For example, you could create a task “Submit your expense reports” with the appropriate due date and assign it to a team of account executives.
This functionality is enabled by default, but your administrator can choose to disable it for your organization. For more information, seeCustomizing Activity Settings.
To create a group task:
- On the New Task page, click the lookup icon () next to the Assigned To field.
- In the lookup window, select the Multiple Users tab.
- Users can be organized into various categories such as personal groups, public groups, roles, or territories. In the Search drop-down list, select the appropriate option.
- Optionally, enter one or more characters in the text box and click Find to perform a search.
- In the Available Members list, click one or more items to select them. Press CTRL+click to select multiple items individually, or SHIFT+click to select multiple adjacent items at the same time.
- Click the Add and Remove buttons to move your selections between the lists.
- When the appropriate choices are in the Selected Members list, click Done. If your selections total more than 100 users, you must reduce your selections before you can proceed.
- On the New Task page, see your selections display next to the Assigned To field. The total number of tasks you are creating also displays.
Continue entering task details such as due date, status, and comments.
NoteWhen a task is assigned to multiple users or a group, the Create Recurring Series of Tasks checkbox is disabled. You cannot create group recurring tasks.
- When you save the task, your selected users will be assigned copies of the task. Note that these copies are independent and not linked; they can be edited, transferred, or deleted individually.
let me think something else.
having said that, i think it is too much for Task...the task is an idividual thing. Users use it with respect to their way of doing things.
what is the business driver here? you may want to reassess they way your company is using and assigning tasks.