Error "This approval request requires the next approver to be determined "
I'm getting the below mentioned error in dev sandbox where as in test sandbox its working perfectly fine
Error "This approval request requires the next approver to be determined by the manager field.This value is empty"
I have checked the sanbox the manager field is not blank in for the user and the user is active but still im getting this error where as in test sandbox its working perfectly.
In the dev instance, if you are testing approval process, you should have manager field non-empty in your user details.
In Step No.3 of Approval process, have you checked the checkbox which says
"Use Approver Field of Owner"??
if it is so, then check whether the record which you are submitting for approval, its owner has manager field non-empty.
Thanks for the response but the manager is non empty in both the
secenerio's you have mentioned
blank in both cases