download Outlook Plug-In
the forum with exactly what you just said.
You could also try typing "download outlook" in the Online Help if @Matt Lamb's original instructions were unclear or difficult to follow.
I've also included a link if my instructions or attached screenshot were not clear enough for you to understand ->
This original post and answer is over a year old, and at some point a while back Salesforce made an update. Some time ago, the Setup link used to be exposed at the top right corner, but then they changed it so it was behind the logged in user's name.
Likely when I wrote the original response, more than a year ago, the Setup link was visible by default.
Just in case @Matt Lamb's follow-up explaination was not clear enough for you, here is a screenshot of the old UI Theme and the Setup link that he is referring to ->
Here is some other training material that may be helpful ->
You could also try not being a heinous bitch.
I have this issue with the software:
If you are the admin there are some setup steps you need to do first, such as creating an Outlook Configuration. Let us know if you need help with that.
If anyone could help me, that would be great... I have followed the steps and it appears to have downloaded correctly, except when I try and use the tool in Outlook, it says that "Failed to login to Salesforce. An error occurred while attempting to connect to salesforce.com." It does not appear to like my email/password, although they are correct. Ideas??
Thanks in advance,
Where can i download an earlier version?