Ask Search:
SFDC TrainerSFDC Trainer 

What is the difference between Contracts and Service Contracts?

I want to understand the difference between contracts and service contracts in salesforce.
Best Answer chosen by Moderator (salesforce.com) 
Jayant JoshiJayant Joshi
Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as warranties, subscriptions, or service level agreements (SLAs). A contract is a written agreement between two or more parties. Many companies use contracts to define the terms for doing business with other companies. Contract line items are specific products covered by a service contract. They only display to users on the Contract Line Items related list on service contracts, not contracts.

Hope this helps.

All Answers

Jayant JoshiJayant Joshi
Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as warranties, subscriptions, or service level agreements (SLAs). A contract is a written agreement between two or more parties. Many companies use contracts to define the terms for doing business with other companies. Contract line items are specific products covered by a service contract. They only display to users on the Contract Line Items related list on service contracts, not contracts.

Hope this helps.

This was selected as the best answer
SFDC TrainerSFDC Trainer
Thanks.
ravindra reddyravindra reddy
it is helpful answer.
Yury BondarauYury Bondarau
What type of contract would you recommend for Insurance (Policy) sellers? I guess that Service Contract and Contract Item is the best option for storing Policy with the list of Policy Options.
But, at the same time, I think that Insurance is more closer to Product than to Service.

Can anybody help me to determine a proper solution for the mentioned usecase? Contract or Service Contract?