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Ryann WildsRyann Wilds 

What is the difference between Self-Service & Customer Portals?

Can't believe I have to ask, but I can't find anything that lays out the obvious differences between the two and why our company would want to use one over the other. Thanks for the help.
Matt BrownMatt Brown
Self-Service is free and very basic, namely Cases and Solutions with an un-customizable UI. Customer Portal requires Customer Portal Licenses and has much more flexibility allow more customization, such as CSS input, and also allows more SF objects both standard and custom to be displayed on the Portal, for example we show SF Content, Ideas, Answers and a Visualforce page with Video tutorials to our Customers via the Customer Portal.

Check out my blog for some tips on customizing the Portal.
Neal MengelNeal Mengel
Pulled this for Help and Training, it looks like Self Service is much more limited than Customer.

Self-Service provides an online support channel for your customers - allowing them to resolve their inquiries without contacting a customer service representative.


A Salesforce.com Customer Portal is similar to a Self-Service portal in that it provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. However, a Customer Portal provides significantly richer functionality than a Self-Service portal. This is because a Customer Portal has functionality similar to Salesforce.com. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce.com features to help you and your customers succeed: