Customer Portal domain
https://na5.salesforce.com..... We had sub domain forwarding through go-daddy but that seemed to drop requests so we are looking for an alternative way to route customers through a more friendly URL to our customer portal which we brand as our support portal.
thanks in advance!
When I did a search on the SFDC developer site, this is the only post... Is this feature not heavily used or should I be using another technology to give my customers access to information?
Currently the only way my customer portal works right now is to give them the long salesforce URL which is a headache.
This article provides all the info you would need to setup sites as an entry point to your customer portal unless I am missing something...
Let me know if these instructions works for you guys. It took me about 10 minutes to get everything setup, even with a custom URL: http://test.centigonsolutions.com/ . The problem is when I try to login with one of our portal portal user credentials I get an error.
"Your user profile is not associated with this service. Contact your site administrator for more information."
I know something is messed up because when I clicked "forgot password" and type in my email, I get the error:
"Your username was not found".
I am pretty sure I caught all of the gotchas as illustrated in the article, so I will keep you guys posted on my progress.