Timba survey for external users (using Salesforce sites)
I'm testing TimbaSurvey app in my sandbox, I've followed their tutorials and the survey is configured properly.
I'd like to send the survey to external users, so I've configured Salesforce site, from this point I'm facing a permission issue as described in the picture below:
Your assistance is appreciated.
If you are still having trouble, contact Timba Support. They are very good at getting back to you in a timley manner and can very quickly find a resolution!
BTW - I already sent an email to their support on Friday, no response until now :/
@RajeevLohani, i changed the survey status to green based on your feedback but am still getting the error message.
I also sent two emails to timba survey support and haven't heard back from them. I sent it to email@example.com and firstname.lastname@example.org. Is this the correct support email?
@Tiffany Chen: Any chance you got a reply yet?
just redid the procedures mentioned in the deck in "http://survey.altimetrik.com/installation-configuration/force-com-sites-configuration"
Follow the steps mentioned to the last word...... go through all the slides one by one.. enable permissions exactly the way they have mentioned in the slides... not a single permission extra not a single one less... All the objects they have mentioned in the site.. ensure have the permissions as mentioned in the slide...
I just accessed my survey through the sites...
Works perfectly fine!!!
Hope this helps...
Timba Survey support got back to me, asking me the version number of the app and some other details. I replied back and now am still waiting for support to get back to me.
Any other tips you can think of? Or anything else that I'm missing?
1. Once you create a sample survey using Timba Surveys app... after you save... notice the URL has a salesforce ID somewhat like this marked in bold 'https://arunr-dev-ed--timbasurveys.ap1.visual.force.com/apex/SurveyOverview?id=a0W90001236BfQhEAK'
Just after saving you will notice a Setting Icon beside a question mark on the top right hand side of the page. Click on it, ensure you mark Site configured checkbox as true and also paste the default site URL over there. In my case i pasted my Site URL (https://xyz-developer-edition.ap1.force.com/)
2. Once you have configured your site properly... copy the default URL of the site which will look somewhat like this (in my case):
3. When you try to access the Survey using sites:
Use the following URL:
the ID at the end, is the ID showed in bold in point 1.
Let me know if that works?
I followed your steps and got directed to an 'under construction' page (instead of an 'authorization required' page). I believe this is because the 'UnderConstruction' visualforce page is set as the site home page based on the slides. Should I set the home page to something else?
Thank you for all your help!
this should give you some details on creating the sharing rules. The slides show you the steps to create a sharing rule on the Contact object. In my situation, I needed to create a similar sharing rule on the Case object because that's where my survey was being triggered.
Let me know if this helps.
Do I need to create a site page? Please let me know be giving as Active Sit Home Page. It would be really helpful.
I am facing the some issue. I have couple of questions :-
1) What should be the 'Active Site Home Page' ?
2) I am getting alert message that 'sorry, you have reached your daily email limit. We have....'.
Please guide me on above issues.
You might want to open up a separate Question regarding your second bullet and provide more details.
The url you are sending them to is your site followed by the survey id. (ie yoursite.force.com/timbasurveyid=123456789 ). In theory though, someone could see the url and decide to manually go to yoursite.force.com--and if that is the case then they would get the under construction page. To ensure superior service you could always redirect that page to your main website page.
My point on my earlier comment is that the "under construction" page would not be the cause of the survey not working.
I followed the online knowledge base and did the following:
1. Created Contact object sharing rule and Case object sharing rule based on this link: http://sfproducts.altimetrik.com/entries/25501636-Surveys-emailed-to-contacts-or-leads-show-an-error-message-Survey-Link-is-Invalid-or-hang-when-the-s
2. Adjusted settings based on the Force.com Sites configuration link: http://sfproducts.altimetrik.com/entries/25384027-Step-3-Force-com-Sites-configuration
3. Confirmed that the application is properly deployed based on this link: http://sfproducts.altimetrik.com/entries/25501296-The-survey-link-redirects-me-to-an-error-page
I have also made sure that the survey collect status is set to green, and that Timba Survey configuration has both “Log Enabled” and “Site Configured” checkboxes checked, with the Site URL being the Salesforce Site URL.
Am I missing anything? Could you help me further troubleshoot to make the survey link available for external users? Any help is appreciated!
My solution was to create a custom html email template and input the link to my survey from Collection Parameters of your Timba page. Go to TimbaSurveys Tab -> Click on you Survey ->Collect ->Switch on "Collection" and "Anonymous Collection", below the "Anonymous Collection" there is a "Current Survey Link:" this is the link you need. To create a custom template go to Setup -> Email -> My Templates and create a desired email template pasting the link that was previously copied, update your workflow rule choosing the created template.
Hope this helps!
No help desk at survey.altimetrik.com
There is no help desk configured at this address.
Is the below correct for the site set up?