Ask Search:
Michelle MatthewsMichelle Matthews 

Best practices for monitoring API usage?

Hello All - This week, my company has integrated with Hubspot and Salesforce for Outlook.  Now, I'm getting errors that the apps aren't able to sync due to our API limit.  I've scoured the answers page, but I'm not finding answers to the below.  Can anyone assist?

I am the admin and we're running the professional edition.

1. What is my actual API limit?  I've seen docs that have a minimum of 15k and a maximum of 1M.  It appears that right now we're maxing out at 15k

2. Where is the best place to monitor my API usage?  The system overview just gives me a bulk number. I'd like to see it by application.  There are rumors around of a report living in the Administration Reports, but I don't see anything in there for API.

3.  If I do need to increase my API limit.  Can I do that myself in Salesforce?
Deepak AnandDeepak Anand
Here you go:

What is my actual API limit?
>> The System Overview is the best place to check this - 
User-added image

Where is the best place to monitor my API usage?
>> The API Usage in Last 7 Days Report to the rescue!
  1. Go to the Reports tab
  2. User-added image

If I do need to increase my API limit.  Can I do that myself in Salesforce?
>> Yes. BTW did you see this - How to adjust your Salesforce API call limit ( Open a Case** with Salesforce and they should come back to you(remember that increase in limits comes with a fee that you'll know from the Support).

**How to open a case - How to log Case to Salesforce support
Jeff MayJeff May

You can see your API limit on the System Overview page.

There is an Admin Report called "API Calls Made Within Last 7 Days" which will show which user is using the API calls, and then you can check the user's Login History on the user detail page to see what apps that user is using.

You can schedule the API Usage report so it is sent to you every day.

If you decide you need higher API limits, your Salesforce AE can help you with pricing.

Michelle MatthewsMichelle Matthews
Thanks guys.  I'm still lost on the report part.  As I noted above, I don't have that report in the administrative reports file. Here's a screen shot.

User-added image