I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.
Check out the below link for more information on social studio:
I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ?
I can use the filter to search and include keywords but I really need to exclude keywords.
Or is there any other way to exclude certain posts from view ?
Is your column setup using your Twitter account or a listening Topic Profile?
If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.
If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles
Hope this helps! :)
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I need some information about outbound message. i have created the Outbound action in my org. but i am not able to test it means what is the end result of it. Or please let me know if there any setting essential for it.
Thanks & Regards,
2. This will give you a new Unique Bin URL. Copy the RequestBin Bin URL
Now all you need to do is in your outbound message endpoint use this RequestBin URL
And then execute a transaction that will cause the Workflow rule to fire and send the outbound message. One the outbound message is sent, switchback to the RequestBin browser window, refresh the page and you will see that the outbound message sent by Salesforce has landed here (the text highlighted in yellow below is the data that was sent from Salesforce based on the columns selected in outbound message definition)
Now, since RequestBin cannot return an acknowledgement back to Salesforce on the receipt of the outbound message, Salesforce will keep resending the outbound message for next 24 hours. So if you keep refreshing the RequestBin browser window, you will notice that the same message is landing again and again. If you want to stop Salesforce from resending the message again, then just delete the message from Outbound Message Queue in Salesforce.
My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails: http://pages.mktg.salesforce.com/preferencecenter
Note, if you are also a Social Hub users, there are Alert capabilites you can setup: http://pages.mktg.salesforce.com/preferencecenter
Hope this helps.
In Social Studio, I receive the following error when I try to add a facebook column to a workspace. I've clearly attached "This column contains a Social Account which no longer exists in the workspace."
You shouldn't be seeing that error when adding a new account to the column. That would show, however, if you created the column for an account but later removed the account from the workspace.
To resolve your issue you will want to create a support ticket by emailing firstname.lastname@example.org.