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Jack RoseJack Rose 
Hi All, 

I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
Best Answer chosen by Jack Rose
PrateekPrateek (TZ Org) 
Hi Jack, 

The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.

Check out the below link for more information on social studio:

Amy BladesAmy Blades 

I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ? 

I can use the filter to search and include keywords but I really need to exclude keywords. 

Or is there any other way to exclude certain posts from view ? 

Best Answer chosen by Amy Blades
Robin LeonardRobin Leonard
Hi Amy!

Is your column setup using your Twitter account or a listening Topic Profile?

If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.

If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles

Hope this helps! :)

Amanda MooreAmanda Moore 
Within the Publish tab I assign a label to nearly every post. I'd like to be able to analyze posts by specific labels, but when I try to filter by "post label" none of the labels created in Publish appear. This has happened both in Dashboards, and when I try to drill down to post labels in a Workbench. Are you only able to filter using macros? 
Best Answer chosen by Amanda Moore
PrateekPrateek (TZ Org) 
Hi Amanda,

check out the below articles that might answer your question:

Hope that helps!
Rupa NallaniRupa Nallani 

My name is Roopa. I am located in Herndon, VA.
I am looking for a SalesForce Developer Volunteering Opportunities or Remote job opportunity.I am having 1-3 years of experience.I have also earned 25 trailhead badges.Looking to take Certification soon.

Best Answer chosen by Rupa Nallani
Steven FoilesSteven Foiles
You can find many non profits seeking help through the non-profit user groups. I have posted to the one in my city and have volunteered hours for ones that needed it.
Heather MartinezHeather Martinez 
I have been combing the web with no success to see if we can make our subcription and function work through the Salesforce1 mobile version.  I am not seeing that this is possible.  Why isn't it? And has anyone found any work arounds?  My Marketing Director would love you forever if you could make this work.  Thanks!
Best Answer chosen by Heather Martinez
Jessica PopeJessica Pope 
How do I set up email alerts within the Analyze part of Social Studio? I want to get timely notifications when people are asking questions on social media so I can respond in a timely manner.
Best Answer chosen by Miglena ( 
Michael O'ConnorMichael O'Connor
Hi Jessica, the Alerts feature available in Radian6 dashboards (setup on a "RoN" feed) is not [yet] available in Social Studio.  I'm looking into confirming if it is on the roadmap for feature parity.  

My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails:

Note, if you are also a Social Hub users, there are Alert capabilites you can setup:

Hope this helps.  
Marshal HakikatMarshal Hakikat 
Please help in finding any volunteer work to enhance my skills.
Best Answer chosen by Marshal Hakikat
Jaya sankarJaya sankar

This Should Help


Best Answer chosen by Miglena ( 
Abigail KutruffAbigail Kutruff
Hi Mark, 
You shouldn't be seeing that error when adding a new account to the column.  That would show, however, if you created the column for an account but later removed the account from the workspace.

To resolve your issue you will want to create a support ticket by emailing 
Kate reesKate rees 
We're thinking of integrating socialsprout with salesforce, does anyone in this group have experience of this or of using any other social plug in successfully? Thanks so much
Best Answer chosen by Kate rees
Jodi WagnerJodi Wagner
Social Sprout doesn't directly integrate with Salesforce any longer unless you use a third party, such as Zapier.  It depends on what your use cases are.  Social Studio integrates directly with Salesforce and can push through leads or cases depending on the key words captured and recipes created or manually.  Social accounts can be managed directly in Social Studio and pushed to Salesforce when necessary (leads/cases).
Melina Di RosaMelina Di Rosa 
I noticed that if I put a link to a gif inside the post, Social Studio does not make me appear the video directly, but only the relative url without animation. I had to edit the post directly from Facebook to see the gif.  Has anybody had this same situation or know how to solve it?
Best Answer chosen by Melina Di Rosa
MiglenaMiglena ( 
Hello Melina,

Unfortunately, at this time Gif's are not supported in publishing for Facebook. Please take a look at the following article on what is supported for each account type:

This is a great idea to post to the IdeaExchange ( to see if the R&D team can get it added to the product. If you want people to vote your idea up come back to this thread and leave a comment with a link to the idea so that other users who have the same challenge can easily find it.

I hope this information has been helpful. If this has answered your question, please take a moment to mark the post as "Best Answer" to assist others in the community with similar questions. Thank you.