Answers - Salesforce Trailblazer Community
Ask Search:
Prabhat SharmaPrabhat Sharma 
Hi Folks,

We are getting an error while adding actions in Social Studio. Please refer to the attached image.
Wanted to know what is the limit of no. of licensed actions that we can define for the rules in Social automation. 
User-added image
Please help.
Best Answer chosen by Prabhat Sharma
Amit Kumar GiriAmit Kumar Giri
>> For 1 Rule, 10 max action 
>> And user can have max 400 rule
Amy FengAmy Feng 
I have tried to add Social Media Connector - Twitter account on Pardot. I have signed in and authorised the Twitter account but it is displaying the following error. I have tested the Twitter username and password and it is correct.
"Could not verify Connector. Warning: Your Salesforce connector user does not have all the permissions that Pardot expects. If this is not intentional, have your Salesforce admin grnat all permissions listed in this Knowledge base article for full functionality. If this is intentional, you may dismiss this message, but exercise caution. Restrictions imposed on the connector user affect your entire Pardot instance."
User-added image
Best Answer chosen by Ed ( 
Tim CombridgeTim Combridge
Hi Amy,

Click the 'View missing expected Salesforce permissions for your connector user'.
This appears to actually be a problem with the connection between your Salesforce environment and Pardot, your Salesforce connector. 

The other error, 'Could not verify connector user', is more likely to be referencing your Twitter connector. This occurs when the 'Twitter Username' field in Pardot does not match EXACTLY to the username of the authenticated Twitter user. 
Have you put '@Username' into the Twitter User field in Pardot? This could be the reason... you'll need to remove the '@' symbol to get it working, and triple check you've spelled this username correct. 

For example, if your Twitter username is 'AmyF', you'll need to set the Twitter User to 'AmyF', not '@AmyF'. Common mistake here.

Please let me know if this helped you, and mark as best answer so it can help others too! If you're still having issues, please don't hesitate to reach out to me and I'll see if I can assist further. 
ziv morenoziv moreno 
I need to create a validation that will contain the folowing: 

if the value "followup call #2" is chosen from picklist "lead stage" , than it must inforce the user to chosse value "Not Relevant " from the picklist "lead Status".

any help is appriciated


Best Answer chosen by ziv moreno
Krzysztof NowackiKrzysztof Nowacki
please check if the "followup call #2 shouldnt be writen with first letter uppercase.

So the formula would be
AND(TEXT(stage__c) = "Followup call #2", TEXT(status) <> "Not Relevant ")

Rajan SainiRajan Saini 

I want to enable Social Customer Service in my Salesforce developer org. what are the steps to be follow for the same. i want to use Social Customer Service for create cases from social media (facebook,twitter etc). please suggest me what the easy way enable to Social Customer Service (Salesforce Classic).
Best Answer chosen by Rajan Saini
Pritam ShekhawatPritam Shekhawat
Social Customer Service is available in API enabled Professional editions, Enterprise, Performance, and Unlimited editions. It's not available for developer org. Take a look here Set Up Social Customer Service (
Jack RoseJack Rose 
Hi All, 

I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
Best Answer chosen by Jack Rose
PrateekPrateek (TZ Org) 
Hi Jack, 

The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.

Check out the below link for more information on social studio:

Amy AdcockAmy Adcock 

I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ? 

I can use the filter to search and include keywords but I really need to exclude keywords. 

Or is there any other way to exclude certain posts from view ? 

Best Answer chosen by Amy Adcock
Robin LeonardRobin Leonard
Hi Amy!

Is your column setup using your Twitter account or a listening Topic Profile?

If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.

If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles

Hope this helps! :)

Amanda MooreAmanda Moore 
Within the Publish tab I assign a label to nearly every post. I'd like to be able to analyze posts by specific labels, but when I try to filter by "post label" none of the labels created in Publish appear. This has happened both in Dashboards, and when I try to drill down to post labels in a Workbench. Are you only able to filter using macros? 
Best Answer chosen by Amanda Moore
PrateekPrateek (TZ Org) 
Hi Amanda,

check out the below articles that might answer your question:

Hope that helps!
Rupa NallaniRupa Nallani 

My name is Roopa. I am located in Herndon, VA.
I am looking for a SalesForce Developer Volunteering Opportunities or Remote job opportunity.I am having 1-3 years of experience.I have also earned 25 trailhead badges.Looking to take Certification soon.

Best Answer chosen by Rupa Nallani
Steven FoilesSteven Foiles
You can find many non profits seeking help through the non-profit user groups. I have posted to the one in my city and have volunteered hours for ones that needed it.
JP. Nikko AM SystemsJP. Nikko AM Systems 

Is there a way to share external links to all users?
Basically, we want to regularly share useful external links to all our SF users. Thinking maybe a separte tab or maybe in Home page ?
Tried doing it in Chatter but I guess it only shares to the followers.
Best Answer chosen by JP. Nikko AM Systems
Phaneendra ArigachettaPhaneendra Arigachetta

In the Chatter feed, go to the post you want to share.
Click Share.
In the top corner, click Show link to post.
Copy and paste the link in an email or instant message and send it to the people with whom you want to share the post.
When recipients of the email or instant message click the link to the post, the post appears in their Chatter updates.

Another approach: create a custom link and add it in home page side bar layout.
Abhishek JainAbhishek Jain 
Hello All,

I need some information about outbound message. i have created the Outbound action in my org. but i am not able to test it means what is the end result of it. Or please let me know if there any setting essential for it.

Thanks & Regards,
Abhishek Jain
Best Answer chosen by Abhishek Jain
Naveen DhanarajNaveen Dhanaraj
1. Navigate to URL and click on ‘Create a RequestBin’.
User-added image
2. This will give you a new Unique Bin URL. Copy the RequestBin Bin URL
User-added image
Now all you need to do is in your outbound message endpoint use this RequestBin URL
User-added image

And then execute a transaction that will cause the Workflow rule to fire and send the outbound message. One the outbound message is sent, switchback to the RequestBin browser window, refresh the page and you will see that the outbound message sent by Salesforce has landed here (the text highlighted in yellow below is the data that was sent from Salesforce based on the columns selected in outbound message definition)

User-added image

Now, since RequestBin cannot return an acknowledgement back to Salesforce on the receipt of the outbound message, Salesforce will keep resending the outbound message for next 24 hours. So if you keep refreshing the RequestBin browser window, you will notice that the same message is landing again and again. If you want to stop Salesforce from resending the message again, then just delete the message from Outbound Message Queue in Salesforce.

User-added image