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Rajan SainiRajan Saini 
Hi,

I want to enable Social Customer Service in my Salesforce developer org. what are the steps to be follow for the same. i want to use Social Customer Service for create cases from social media (facebook,twitter etc). please suggest me what the easy way enable to Social Customer Service (Salesforce Classic).
Best Answer chosen by Rajan Saini
Pritam ShekhawatPritam Shekhawat
Social Customer Service is available in API enabled Professional editions, Enterprise, Performance, and Unlimited editions. It's not available for developer org. Take a look here Set Up Social Customer Service (https://help.salesforce.com/articleView?id=social_customer_service_setup.htm&language=en_US&type=0)
Jack RoseJack Rose 
Hi All, 

I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
Best Answer chosen by Jack Rose
PrateekPrateek (TZ Org) 
Hi Jack, 

The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.

Check out the below link for more information on social studio:

http://help.marketingcloud.com/en/documentation/social_studio/

Thanks! 
Amy BladesAmy Blades 
Hi, 

I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ? 

I can use the filter to search and include keywords but I really need to exclude keywords. 

Or is there any other way to exclude certain posts from view ? 

Thanks, 
Best Answer chosen by Amy Blades
Robin LeonardRobin Leonard
Hi Amy!

Is your column setup using your Twitter account or a listening Topic Profile?

If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.

If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles

Hope this helps! :)

Regards
Robin
Amanda MooreAmanda Moore 
Within the Publish tab I assign a label to nearly every post. I'd like to be able to analyze posts by specific labels, but when I try to filter by "post label" none of the labels created in Publish appear. This has happened both in Dashboards, and when I try to drill down to post labels in a Workbench. Are you only able to filter using macros? 
Best Answer chosen by Amanda Moore
PrateekPrateek (TZ Org) 
Hi Amanda,

check out the below articles that might answer your question:

https://help.salesforce.com/apex/htviewsolution?id=000220404&language=en_US

Hope that helps!
Rupa NallaniRupa Nallani 
Hello 

My name is Roopa. I am located in Herndon, VA.
I am looking for a SalesForce Developer Volunteering Opportunities or Remote job opportunity.I am having 1-3 years of experience.I have also earned 25 trailhead badges.Looking to take Certification soon.

Email: rupa.nallani@gmail.com
Best Answer chosen by Rupa Nallani
Steven FoilesSteven Foiles
You can find many non profits seeking help through the non-profit user groups. I have posted to the one in my city and have volunteered hours for ones that needed it.

http://www.salesforce.org/help/user-groups/
Heather MartinezHeather Martinez 
I have been combing the web with no success to see if we can make our Data.com subcription and function work through the Salesforce1 mobile version.  I am not seeing that this is possible.  Why isn't it? And has anyone found any work arounds?  My Marketing Director would love you forever if you could make this work.  Thanks!
Best Answer chosen by Heather Martinez
Jessica PopeJessica Pope 
How do I set up email alerts within the Analyze part of Social Studio? I want to get timely notifications when people are asking questions on social media so I can respond in a timely manner.
Best Answer chosen by Miglena (Salesforce.com) 
Michael O'ConnorMichael O'Connor
Hi Jessica, the Alerts feature available in Radian6 dashboards (setup on a "RoN" feed) is not [yet] available in Social Studio.  I'm looking into confirming if it is on the roadmap for feature parity.  

My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails: http://pages.mktg.salesforce.com/preferencecenter

Note, if you are also a Social Hub users, there are Alert capabilites you can setup: http://pages.mktg.salesforce.com/preferencecenter

Hope this helps.  
Marshal HakikatMarshal Hakikat 
Please help in finding any volunteer work to enhance my skills.
@marshal.hakikat@gmail.com
Best Answer chosen by Marshal Hakikat
Jaya sankarJaya sankar
Marshal,

This Should Help

https://appexchange.salesforce.com/jobs

Cheers,
Jaya



 
Best Answer chosen by Miglena (Salesforce.com) 
Abigail KutruffAbigail Kutruff
Hi Mark, 
You shouldn't be seeing that error when adding a new account to the column.  That would show, however, if you created the column for an account but later removed the account from the workspace.

To resolve your issue you will want to create a support ticket by emailing marketingcloudsupport@salesforce.com. 
Veronica RivasVeronica Rivas 
Hi,
I am new to social studio and I'm trying to schedule a recurrent post which will ideally happen every morning. Is there a way to select multiple dates for a post?

I would also like to post the same on various platforms. From what I can see you can only schedule one post per date per platform? Is that the case?
Best Answer chosen by Veronica Rivas
EdEd (salesforce.com) 
Hi Veronica,

May I also suggest joining the Social Customer Service group via the link below to collaborate with Social Studio Experts. You can also post your query there for best practices and advice:
https://success.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F9300000009MVpCAM

Thanks!