I want to enable Social Customer Service in my Salesforce developer org. what are the steps to be follow for the same. i want to use Social Customer Service for create cases from social media (facebook,twitter etc). please suggest me what the easy way enable to Social Customer Service (Salesforce Classic).
I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.
Check out the below link for more information on social studio:
I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ?
I can use the filter to search and include keywords but I really need to exclude keywords.
Or is there any other way to exclude certain posts from view ?
Is your column setup using your Twitter account or a listening Topic Profile?
If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.
If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles
Hope this helps! :)
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My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails: http://pages.mktg.salesforce.com/preferencecenter
Note, if you are also a Social Hub users, there are Alert capabilites you can setup: http://pages.mktg.salesforce.com/preferencecenter
Hope this helps.
In Social Studio, I receive the following error when I try to add a facebook column to a workspace. I've clearly attached "This column contains a Social Account which no longer exists in the workspace."
You shouldn't be seeing that error when adding a new account to the column. That would show, however, if you created the column for an account but later removed the account from the workspace.
To resolve your issue you will want to create a support ticket by emailing email@example.com.
I am new to social studio and I'm trying to schedule a recurrent post which will ideally happen every morning. Is there a way to select multiple dates for a post?
I would also like to post the same on various platforms. From what I can see you can only schedule one post per date per platform? Is that the case?
May I also suggest joining the Social Customer Service group via the link below to collaborate with Social Studio Experts. You can also post your query there for best practices and advice: