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Amy FAmy F 
I have tried to add Social Media Connector - Twitter account on Pardot. I have signed in and authorised the Twitter account but it is displaying the following error. I have tested the Twitter username and password and it is correct.
"Could not verify Connector. Warning: Your Salesforce connector user does not have all the permissions that Pardot expects. If this is not intentional, have your Salesforce admin grnat all permissions listed in this Knowledge base article for full functionality. If this is intentional, you may dismiss this message, but exercise caution. Restrictions imposed on the connector user affect your entire Pardot instance."
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Best Answer chosen by Ed ( 
Tim CombridgeTim Combridge
Hi Amy,

Click the 'View missing expected Salesforce permissions for your connector user'.
This appears to actually be a problem with the connection between your Salesforce environment and Pardot, your Salesforce connector. 

The other error, 'Could not verify connector user', is more likely to be referencing your Twitter connector. This occurs when the 'Twitter Username' field in Pardot does not match EXACTLY to the username of the authenticated Twitter user. 
Have you put '@Username' into the Twitter User field in Pardot? This could be the reason... you'll need to remove the '@' symbol to get it working, and triple check you've spelled this username correct. 

For example, if your Twitter username is 'AmyF', you'll need to set the Twitter User to 'AmyF', not '@AmyF'. Common mistake here.

Please let me know if this helped you, and mark as best answer so it can help others too! If you're still having issues, please don't hesitate to reach out to me and I'll see if I can assist further. 
ziv morenoziv moreno 
I need to create a validation that will contain the folowing: 

if the value "followup call #2" is chosen from picklist "lead stage" , than it must inforce the user to chosse value "Not Relevant " from the picklist "lead Status".

any help is appriciated


Best Answer chosen by ziv moreno
Krzysztof NowackiKrzysztof Nowacki
please check if the "followup call #2 shouldnt be writen with first letter uppercase.

So the formula would be
AND(TEXT(stage__c) = "Followup call #2", TEXT(status) <> "Not Relevant ")

Rajan SainiRajan Saini 

I want to enable Social Customer Service in my Salesforce developer org. what are the steps to be follow for the same. i want to use Social Customer Service for create cases from social media (facebook,twitter etc). please suggest me what the easy way enable to Social Customer Service (Salesforce Classic).
Best Answer chosen by Rajan Saini
Pritam ShekhawatPritam Shekhawat
Social Customer Service is available in API enabled Professional editions, Enterprise, Performance, and Unlimited editions. It's not available for developer org. Take a look here Set Up Social Customer Service (
Jack RoseJack Rose 
Hi All, 

I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
Best Answer chosen by Jack Rose
PrateekPrateek (TZ Org) 
Hi Jack, 

The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.

Check out the below link for more information on social studio:

Amy AdcockAmy Adcock 

I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ? 

I can use the filter to search and include keywords but I really need to exclude keywords. 

Or is there any other way to exclude certain posts from view ? 

Best Answer chosen by Amy Adcock
Robin LeonardRobin Leonard
Hi Amy!

Is your column setup using your Twitter account or a listening Topic Profile?

If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.

If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles

Hope this helps! :)

Amanda MooreAmanda Moore 
Within the Publish tab I assign a label to nearly every post. I'd like to be able to analyze posts by specific labels, but when I try to filter by "post label" none of the labels created in Publish appear. This has happened both in Dashboards, and when I try to drill down to post labels in a Workbench. Are you only able to filter using macros? 
Best Answer chosen by Amanda Moore
PrateekPrateek (TZ Org) 
Hi Amanda,

check out the below articles that might answer your question:

Hope that helps!
Rupa NallaniRupa Nallani 

My name is Roopa. I am located in Herndon, VA.
I am looking for a SalesForce Developer Volunteering Opportunities or Remote job opportunity.I am having 1-3 years of experience.I have also earned 25 trailhead badges.Looking to take Certification soon.

Best Answer chosen by Rupa Nallani
Steven FoilesSteven Foiles
You can find many non profits seeking help through the non-profit user groups. I have posted to the one in my city and have volunteered hours for ones that needed it.
Heather Lietz-MartinezHeather Lietz-Martinez 
I have been combing the web with no success to see if we can make our subcription and function work through the Salesforce1 mobile version.  I am not seeing that this is possible.  Why isn't it? And has anyone found any work arounds?  My Marketing Director would love you forever if you could make this work.  Thanks!
Best Answer chosen by Heather Lietz-Martinez
Jessica PopeJessica Pope 
How do I set up email alerts within the Analyze part of Social Studio? I want to get timely notifications when people are asking questions on social media so I can respond in a timely manner.
Best Answer chosen by Miglena ( 
Michael O'ConnorMichael O'Connor
Hi Jessica, the Alerts feature available in Radian6 dashboards (setup on a "RoN" feed) is not [yet] available in Social Studio.  I'm looking into confirming if it is on the roadmap for feature parity.  

My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails:

Note, if you are also a Social Hub users, there are Alert capabilites you can setup:

Hope this helps.  
Ramya MunukutlaRamya Munukutla 
Hi All,

I'm currently working on creating a web to lead form onto our company website. We have a few required fields from the lead object that would be added in the form. My question is can we add a conditional logic on the web form? For example, if the country selected is United States - then I would like a checkbox to appear on the web form and If the country is Canada, then I would need another checkbox to show up  - this is when the lead is filling up the form on our website. 
We're currently in professional edition and will be upgrading to enterprise edition soon.

Thank you for your help in advance!!!

Best Answer chosen by Ramya Munukutla
Amit SinghAmit Singh
Hi Ramya,

Yes, you can definitely do that but for this, you need to do some customization using javascript on the Web-to-Lead conversion.

I would like to suggest you should post your question on the Developer Forum or StackExchange. Because this forum is related to admin queries and there you will get accurate and the best answer. Here are the links.!/feedtype=RECENT&criteria=ALLQUESTIONS&