I know that canned responses can be done in service cloud, utilising quick text. Is there any way to do this directly in Social Studio?
The social studio can help you in publishing tweets in advance. I don't think canned response feature is available via social studio.
Check out the below link for more information on social studio:
I am using the engage feauture in social studio and have got a colum set up for all tweets, is there a way to filter out certain posts by keywords ?
I can use the filter to search and include keywords but I really need to exclude keywords.
Or is there any other way to exclude certain posts from view ?
Is your column setup using your Twitter account or a listening Topic Profile?
If it is your Twitter account, you can only filter by keyword (or several other attributes e.g. status, media type, post label etc) but there is no keyword exclusion option.
If it is a Topic Profile you can exclude keywords from the Topic Profile at the Keyword Group level - this is in the General Admin Settings > Topic Profiles
Hope this helps! :)
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I am looking for a SalesForce Developer Volunteering Opportunities or Remote job opportunity.I am having 1-3 years of experience.I have also earned 25 trailhead badges.Looking to take Certification soon.
My advice is to continue to use the automated Alerts or Dashboard Report features in Radian6 for now (note: any Topic Profiles created are visible in both Social Studio and Radian6, regardless of which interface they were created in) and stay tuned to product release emails: http://pages.mktg.salesforce.com/preferencecenter
Note, if you are also a Social Hub users, there are Alert capabilites you can setup: http://pages.mktg.salesforce.com/preferencecenter
Hope this helps.
In Social Studio, I receive the following error when I try to add a facebook column to a workspace. I've clearly attached "This column contains a Social Account which no longer exists in the workspace."
You shouldn't be seeing that error when adding a new account to the column. That would show, however, if you created the column for an account but later removed the account from the workspace.
To resolve your issue you will want to create a support ticket by emailing email@example.com.
Unfortunately, at this time Gif's are not supported in publishing for Facebook. Please take a look at the following article on what is supported for each account type: http://help.marketingcloud.com/en/documentation/social_studio/publish/create_posts/create_post_ref/
This is a great idea to post to the IdeaExchange (https://success.salesforce.com/ideaSearch) to see if the R&D team can get it added to the product. If you want people to vote your idea up come back to this thread and leave a comment with a link to the idea so that other users who have the same challenge can easily find it.
I hope this information has been helpful. If this has answered your question, please take a moment to mark the post as "Best Answer" to assist others in the community with similar questions. Thank you.