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can anyone help me in clearing this chanllengeUser-added image
Best Answer chosen by P RAVALI
Mayank SrivastavaMayank Srivastava
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If it isn't enabled, you need to enable it first and then do what I showed in my first screenshot.
Marc SamsonMarc Samson 
Dear community,

I’ve searched around but can’t seem to find a concrete / authoritative answer to this question.
Hypothetical context;
  • A company has multiple Salesforce Organizations for different divisions.
  • This same company has one single MS Cloud Organization (with a single AAD tenant and O365 Exchange Online)
  • One of the Salesforce Organizations has enabled Lightning synch through the OAuth connector.

So, the Lightning Synch app is already nestled into AAD i.e. the configuration has already been done by an O365 Global admin and the Salesforce Lightning app has full access.
If I want to connect other Salesforce Organizations to this same AAD / O365, will I have to get the Global Admin to input the credentials for each implementation? Concretely – does each Lightning synch configuration for each individual Salesforce Organization within the same company, behave like a new integration / configuration with AAD / O365 and will all the steps have to be repeated?

Many thanks for your time!
Best Answer chosen by Marc Samson
Guy KeshetGuy Keshet
AFAIK - yes, your admin will have to repeat the integration steps in each org.
you are connecting different instances and they will each require their own unique domain for the integration (otherwise, by doing one integration you'll allow EVERY salesforce instance to connect to your org...)
Dan CliffordDan Clifford 
Suddenly this morning, the two people assigned to the RD Manager security profile cannot access any contacts, accounts, or opportunities. What could cause this? We have made no global changes recently. Other users are not experiencing any problems. It's an issue in both Classic and Lightening.

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Best Answer chosen by Dan Clifford
Colby KaminColby Kamin
This is being widely reported. See here:
Joe MarsonJoe Marson 
Hi, one of my Users is unable to log into Salesforce. When I, an administrator, reset their password, they don't receive the verification code. Their email address is correct on their User record. This is in ProductionPost to Community. This user has checked their Inbox AND Junk Mail for a Verification Code. No Verification Code email from Salesforce in sight.

Has anyone else expereinced this issue?

A solution or some guidance would be greatly appreciated.
Best Answer chosen by Joe Marson
Daniel ProbertDaniel Probert
Hi Joe,

I had a similar issue recently and this article helped me resolve it.

Lakshmikanth SLakshmikanth S 
I have followed the instructions given in Trailhead and implemented Snap-ins button, Live Agent and Omni Channel in my Developer Edition org. I previously worked on the modules and had no problem with setting it up. I have also added the Live Agent button in a Lightning Community, but it always shows an error that the script resources violate the CSP settings.

User-added imageI checked the Security Settings in Community and CSP Security Level is set to "Allow Inline Scripts and Script Access to Whitelisted Third-party Hosts". I even tried disabling Strict CSP in Session Settings, but it didn't help either. Even if the Agent is logged in to Omnichannel, it always shows Agent Offline in Community due to this.

I have whitelisted the liveagent site, * and *, but nothing seems to change anything.

I tried with the same setup in IE and it shows the Agent Online in Community. Can someone please help?
Best Answer chosen by Lakshmikanth S
Sarah SchneiderSarah Schneider
I had this same issue and was able to get it working by going into Communities Workspace => Settings => Security, copying the root url of the resource that is throwing the CSP error (in your screenshot above, everything up until, clicking 'Add Trusted Site' under Trusted Sites for Scripts, and pasting the root url into the Trusted Site URL field. Then save / publish / refresh, now livechat is working for me.
Darshana PawarDarshana Pawar 
The sharing rule that shares Opportunities owned by Field Sales users with Inside Sales users does not appear to be setup correctly.
Best Answer chosen by Jayson ( 
Narender SinghNarender Singh
So first, you hadn't set the OWD of Opportunity object to Private. It was Public Read/Write.

Second, after changing OWD, when I ran the Apex tests, I got this:
System.AssertException: Assertion Failed: Inside Sales users should be able to read all Opportunities but the test did not find all records. #sadtrombone: Expected: 3, Actual: 2

Since the error was saying "should be able to read all Opportunities", so I checked the View All permission on the Inside Sales profile.

And done.

Strange thing - The SB asks you to NOT to check the View All permission, but the Apex Test error indicates otherwise. And marking the View All permission, passes the Apex Tests.
Best Answer chosen by Kathryn Baird
Chris EdwardsChris Edwards
Sure, Kathryn! Before we get on to the detail, my biggest, strongest, most important tip of all would be to test all of this out in your sandbox environment first before even thinking about making these changes in your live system! As you're on Enterprise Edition, you'll have a sandbox at your disposal so do use it.

Each step will be a little more in-depth than the brief summary below, but I've included links to docs, videos or knowledge articles where possible and I'd be happy to take any follow-up questions you may have. Here goes..!

1) Create two record types. Name them what you like but in my example I'll use Regular Contact and Hidden Contact. Regular Contact should be the master, so create this one first if you don't already have record types on your contact object. Take a look at and for guidance on creating record types. Give Standard Users (and presumably all other profiles) access to the two record types (

2) Clone your existing contact page layout, remove the address and phone number fields from it and save it. Then under Page Layout Assignment, ensure the the new layout without these fields is selected for the Standard User and Hidden Contact profile/record type combination.Further guidance:,,

3) EITHER manually change the record type of your specific contacts to Hidden Contact one by one ( OR create some standalone workflow logic to do that for you (for example: create a new checkbox field for Hidden Contact and create a workflow rule that detects this value becoming true and forces through a field update of the record type field to a new value of Hidden Contact -

4) Test this extensively to ensure that all use cases are satisfied. For example, check that all users can still access both types of contact, check that the Hidden Contacts are having their address and phone number fields hidden for Standard Users, check that Regular Contacts are still showing the fields for Standard Users, check that the workflow is functioning correctly to update the record type automatically when Hidden Contact is ticked. 

5) When you're comfortable that all your testing has been successful (and maybe think about getting someone else to sanity-check it), move your changes to your live environment either by repeating them step-by-step in the live system or by moving some or all of the new components via a change set (

Be sure to let us know how you get on and whether you'd like to ask any follow-up questions or share any obstacles you face along the way. Best of luck!
Vinutha BhatVinutha Bhat 
Our Sandboxes are upgraded to Spring '19 and we noticed that users(including System Administrator ) are not able to delete any records using 'Delete' button on record detail page. I do not see any such updates in relese notes. Anyone have idea, if we are missing anything here?
Best Answer chosen by Vinutha Bhat
Christopher BarrettChristopher Barrett
The "Submit for Approval" button exhibits the same behavior too.  What is odd is that the issue seems to only occurs in Chrome and Firefox browsers in Windows. Edge on Windows works fine and so do Chrome and Safari browsers on a Mac. We opened a ticket with Salesforce Support and would urge you (and anyone else) to do the same.
Julia StewartJulia Stewart 
Problem: I've created a new custom object called "Postsecondary Resource." The object contains two lookup fields, for an account and a contact.  For one of my users, when they go to the Postsecondary Resources tab and hit "new," they get an insufficient privileges error.

  • I logged in as the user and confirmed the error.
  • I logged in as the user and tried cloning a Postsecondary Resource, which worked.
  • I reviewed the users' profile.  The profile has all permissions (Read, Create, Edit, Delete, View All, Modify All) for all three objects (Postsecondary Resources, Accounts, and Contacts).
Any ideas?  I don't understand how it could be related to sharing rules, since the user is trying to create a NEW record, not modify any existing record.
Best Answer chosen by Julia Stewart
Will UlmerWill Ulmer
Julia, I would tend to agree with you about sharing rules b/c you are trying to create a new record, which is normally owned by the creator. The OWD for the objects should not matter since you are giving "Modify All" on the profile, even if something was immediately transferring record ownership to another user upon insertion of the record. Is there anything like that?

Which leads me to think, is there some custom code involved? Are you potentially overriding the New button and using a custom Visualforce page to input the PostSecondary Resource record? In which case the user might not have access to the VF page and thus receives insufficient privileges.

Tristan RhodesTristan Rhodes 
I keep getting this error, and i cannot fathom why. I've trawled the forum (and google) and I beleive I've done everything in accordance with the instructions, and as per peoples interpretations. can anyone help to show me what i've done wrong please? (NOTE: Screenshots below are from copy of 'read only' profile cloned to make 'Account' profile, as forums seem to suggest this is how to do it rather than clone os 'standard user' profile as per Trailhead challenge.
Profile Object Permission
Profile Accounts Rating field permission
'Rating' Permission set account object field settings:
'Rating' Permission Set, Account object, Rating field settings

As with everythin i've got stuck on in Trailhead, I bet it's staring me in the face. Thanks in advance!

Best Answer chosen by Tristan Rhodes
Tristan RhodesTristan Rhodes
I repeated the challenge in a different Playground, and it worked, so there must be some quirk/error with the first playground I used.
Douglas, Permission set does not need assigning for this particular challenge, only creation of the profile and permission set.
Amit, as per my post, i did clone 'read only' as an effort to get it right as that's what others did to fix the 'error', but thanks anyway.