Ask Search:
Mahesh RaghuramanMahesh Raghuraman 
Hi Techies,

I am building a simple REST inbound API and sending some Contact record as JSON response. In @HttpGet, I simply return contact record, now how can I send Headers info. alone with this response?

Any suggestion is greatly appreciated.
Best Answer chosen by Mahesh Raghuraman
Anuj YadavAnuj Yadav
Hi Mahesh,
You can use standard RestResponse Class and can send the header information in the properties. For  more information visit the link

Joey MercorellaJoey Mercorella 
In the Salesforce system, there is a custom object that is called "Lead" with the API name "Lead__c" that cannot work with SMS Magic to send SMS through the customised button. It works with the custom object "Custom_Opportunity__c".

From SMS Magic's technician's explanation, the custom lead should not use the same name as the standard object and they wanted us to change the API Name. However, it has been working for a long time in the system and if we change it, our daily work cannot progress normally. (There are hundreds of customised features and code linking to that custom object, the de-reference and re-reference process will take too long time for us.)

Actually the Standard Lead's API name is "Lead" while the custom lead's API name is "Lead__c". I have no idea why SMS Magic could not make it work. Is there anyone with good idea to make it work?

Thanks a lot.
Best Answer chosen by Joey Mercorella
Vinay ChaturvediVinay Chaturvedi
Hi Joey,
I won't recommend you to change the API name in any case if you are using it in different functionalities as well.
As to bring new functionlity in salesforce ecosystem will require a lot of rework and regression testing -and hence a not recommended approach.
Now if the SMS Magic represntative has mentioned that you cannot keep same name for both of them,then please check with them that are they talking about API name or Label?
Because in your case although the label would be same but not API names.
And if they confirm for API name,then for sure then they should be able to solve this issue.
Hope this helps!!
Hi all,

I am trying to send SMSs using Mobile Connect within Marketing Cloud, but I find out that there is no short or long code registered in my Marketing Cloud instance. How can I set up a short or long code for SMS sendings? Do I have to ask my account representative to activate them?
Best Answer chosen by Miglena ( 
Brian BellBrian Bell
Thank you for your question.  You will need to reach out to your account representative to obtain a short or long code. Code registration requires a services engagement and can take anywhere from a couple of days to a couple of weeks based on the country you are trying to send to.  Code provisioning is a country specific process but the Marketing Cloud works with the world's top aggregators in order to ensure you experience the highest amount of success through this channel.

When beginning the code acquisition process, it is helpful to know the countries you would like to send to, the use cases you would like to complete and the size of your potential audience.  Countries have different requirements based on what type of messages your audience will receive.
Best Answer chosen by Miglena ( 
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
I created an Outbound Message in MobileConnect with extra characters, and it gives you a warning on screen that it will send as 2 separate messages. I tested this and it did send in two messages.
Ramesh KallooriRamesh Kalloori 
Hi All,

I want to send sms when the new order is created in salesforce but i don't want to use third pary apps. Can i send SMS from salesforce using Skype credit.

Best Answer chosen by Miglena ( 
Vinay ChaturvediVinay Chaturvedi
Hi Ramesh,
You would require appexchnage product - Skype For Salesforce 
Can someone provide me with a valid phone number format that is required for all Countries.

i.e Australia : +61+mobile number
Best Answer chosen by Miglena ( 
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
We encourage E.164 number formatting for all global phone numbers. This format is the internationally-standardized format for all phone numbers, and it includes all the relevant information to route calls and SMS messages globally. E.164 numbers can have a maximum of fifteen digits and are usually written as follows: [+][country code][subscriber number including area code]. Phone numbers that are not formatted in E.164 may work, but it depends on the phone or handset that is being used as well as the carrier from which the call or SMS is being originated.

For example, to convert a US phone number (415 599 2671) to E.164 format, one would need to add the ‘+’ prefix and the country code (which is 1) in front of the number (+1 415 599 2671). In the UK and many other countries internationally, local dialing requires the addition of a 0 in front of the subscriber number. However, to use E.164 formatting, this 0 must be removed. A number such as 020 7183 8750 in the UK would be formatted as +44 20 7183 8750.
Marc TeclesMarc Tecles 
we are trying to setup our Mobile Connect environment. We need a solution to track Undelivered SMS so we stop sending sms to phone numbers unused.
We have implemented the solution documented here :

But it doesn't seems to work correctly.
Has anyone implemented a solution to track undelivered SMS ?

Best Answer chosen by Marc Tecles
Marc TeclesMarc Tecles
Hi Jeff and thank you for your reply.
When we started using the solution above to track the undelivered sms the dataextension was allways empty. After checking with the support, it was a problem with the mobile connect solution that causes some undesired results.
Now after some more testing i can confirm that this solution works very well.

Rana RoyRana Roy 
Is it possible to change the date format in Salesforce 1?
In Desktop version, it is DD-MM-YYYY, can the same be set in Mobile Version as well?

Please help
Best Answer chosen by Rana Roy
Pritam ShekhawatPritam Shekhawat
Depending on the Locale of the user logged into the App, this will represent M/d/yyyy for US and internationally dd/MM/yyyy. 
R&D is working to fix this so that US locales will display the format as mm/dd/yyyy and international formats display as dd/mm/yyyy in order to avoid confusion. It's know issue here (
Unais KomathUnais Komath 
We will be using SMS in a Journey and will include a link to a landing page in SMS.
How do we track if a link sent via SMS is clicked or not so that we can make further decision in the journey? 
Best Answer chosen by Unais Komath
MiglenaMiglena ( 
Hello Unais,

I've noticed that you started a support case about this question and wanted to share the information provided by the support agent to benefit others in the community with similar questions. 

The support agent advised that ​at this time, there is no function to track links within Mobile Connect. Due to the nature of SMS messages, the entire link must be displayed, rather than a clean looking HTML link. Because of this, there is no 'built in' report for tracking the links.

He also shared that it would be possible to implement your own custom type of tracking if desired. For example, it would be possible to build a query string into the link which captures the mobile number %%Mobile_Number%% and then have your own analytics track it.

Hope this information has been helpful!
Nikita ChernovalovNikita Chernovalov 
Hello! I have noticed that Customers can only comment on posts they have been tagged, but are not able to post a new conversation. Is it correct or something is not right with my settings? Same is true for Salesforce1. Cheers!
Best Answer chosen by Nikita Chernovalov
Pruthvi RajPruthvi Raj
@Nikita : Chatter External license is for users who are outside of your company’s email domain. These external users, also called customers, can be invited to Chatter groups that allow customers. Customers(Chatter External Users) can access information and interact with users only in the groups they’re invited to. They have no access to Chatter objects or data.