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Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
Im trying to get a high level explanation on the difference between Automation Studio and Journey Builder.
Best Answer chosen by Marketing Cloud - DO NOT FOLLOW
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
Same question here--looking for some practical experience with both tools. Are there any clients that have any feedback?
Dave PatriccaDave Patricca 

I'm building out a set of e-mails events. The series includes a confirmation, reminder, and thank you email. I also need the ability to include an event update / cancellation email. 

I know this is something that isn't doable with ET's Programs, or Automation studio and am unsure if this could be accomplished with Triggered Sends. Would Journey Builder be able to accomodate a campaign such as this, or would the update / cancellation messages be manual sends only?


Best Answer chosen by Dave Patricca
Dave PatriccaDave Patricca
Thanks, Eric!
Prasanth SrinivasanPrasanth Srinivasan 
Hi Folks,

I want to get notified whenever the release is happening.I believe the next release is spring for that I need to be intimidated before and for the consecutive release. Is there a way to do this.
Best Answer chosen by Prasanth Srinivasan
David HindmanDavid Hindman
Prasanth - my medium of choice is Twitter for this. I follow the official Salesforce feeds, all the MVPs and others associated with Salesforce. It never fails - I always know dates like this well in advance.

Also, the calendar at will show you the upcoming releases. Looks like Jan 9 and 16 for some instances, and then Feb 6, 12 and 13 for the rest.
Avital DatskovskyAvital Datskovsky 
If a lead status is Invalid, we have a validation rule requiring the user to explain in a given field why. However, we also have a checkbox for "No Longer at Company". I'd like to create a validation rule that if the "No Longer at Company" is checked, they don't need to provide a reason in the given field. How would I do that? Currently our rule is:
ISPICKVAL(Status, "Invalid Contact"), 
Best Answer chosen by Miglena ( 
Mayank SrivastavaMayank Srivastava
Avital, just use this:
No_Longer_at_Company__c = FALSE, 
ISPICKVAL(Status, "Invalid Contact"), 
Kevin CharetteKevin Charette 
Because of a new integration we installed, we are seeing opportunities being created off of accounts but for some reason the contact is not being pushed to that opportunity even though the account has a contact. I would like to create an automatic way to tell Salesforce if the contact field is empty in the opportuniry, please populate it with the main contact from the Account (very uncommon to have multiple contacts with the account). 

Thank you in advance for your help,

Best Answer chosen by Kevin Charette
Ines GarciaInes Garcia
If is via related list on the Opportunity, the automation declarative tool that access that 'junction object' is visual flow.
Here a similar process to guide you on the flow, components, names ect familiarize you a bit on it

What you need to make sure within the account you have the 'main contact' value stored, for example a lookup field to contact. You can automate that too.

Have a look and a go and let us know.
Flows sound scarier than they actually are, is a super powerful tool!
Jeffrey BrochsteinJeffrey Brochstein 
Just curious on peoples' thoughts on which certification path might be more appropriate for a Business Analyst who still has the traditional role of extracting and crafting requirements, but also needs to help the business solve problems with functionality avaliable in SFDC. Was wondering if anyone out there can provide any experience or input on this. I noticed many certified SFDC BAs have gone more towards the DEV route than Admin
Best Answer chosen by Jeffrey Brochstein
Ines GarciaInes Garcia
Hi Jeffrey,

Actuall the names of 201 and 401 were courses names not certifications.

Salesforce University made this very useful 'Certification' paths and takes you not only throught the different certifications and options but as well plenty of reference of useful resources:

I think the questions here should be: what do you enjoy the most? where do you see/want to see you self in 1-3 years? what makes you unique? then use that as guidance.

For the sounds of it, more of a technical consultant path may be appropiate. start on Admin then crack on with Consultant certificates. 

If you have a skill and insterest in programatic side of things then developer 1, 2 etc up to Architect. (but I don't think is the case here)

Salesforce as doesnt have legacy systems their investments goes to innovation. All config and declarative is supported, upgraded, invested, evolved, mantained, extended... Learning & mastering these tools has a quick and high vaue for any organization.

In terms of the retired certificate 'Developer' (that has a course available module called 401), was divided in 2
- App builder, is based on declarative
- Developer 1, programatic

I thoroughly enjoyed preparing for the App builder, many 'gotcha' questions that only practice can teach. But do keep in mind something which I didnt realize:
If you have the Admin, you must past 3 maintenance exams a year (one per release). If you have any consultant path, keeps the same amount of maintenance exams (3 only per year)
Once I've got the App builder, as its technically a different path, my maintenance exams doubled.
Worth mentioning ;)

Hope all this helps and let us know if you need some more guidance. Best,

Cristian Rios VilladaCristian Rios Villada 
Hi all.

We have a simple journey and we want it fires when a customer submits a smart capture.

We had done everything documentation and forums says but it doesn't start by itself.

How to fire an event (
Journey Builder is not starting (
Firing Events in Journey Builder (

The only way to start it is by running manually an automation with a fire event when data is recorded in data extension, but we can't have this manual operation.
  1. We have a data extension: FistName, Cellphone, Email (As subscriber key)
  2. Data extension is created as Population (1:1) in Contact Builder and Email field is linked with Contact Key.
  3. Data extension is Set as Root and Email field is added in Channel Address Order.
  4. We have a Entry Event associated to this Data extension (we have tried with Contact Data Entry Event and CloudPages Form Submit Entry Event because it's suppose these are Real Time entry events).
  5. We had tried setting in Journey and Entry Events "Email is not null" as filter criteria; also not filtering with any criteria.
  6. Doing all this journey is not firing when customer submit form. So we had to create an automation with a Fire Event. Still it is not working, except when we run this automation manually.

What else can we do to fire this journey without manual operation and without API?
Best Answer chosen by Cristian Rios Villada
MiglenaMiglena ( 
Thank you for creating a support case about this question, Cristian. It seems that the issue has been resolved, so just wanted to share the information provided by the support agent to benefit others in the community with similar questions. The support agent did a further testing and created a test landing page and smart capture form along with a journey to replicate your set up. He was able to get his journey to inject the contact upon submission. He believes the issue was encountered because there were two smart capture forms both titled Journey. The entry event for the cloud page may be configured for the incorrect form which is causing the issue. He recommended creating a new Landing Page within the Feria Journey collection and deleting the others and seeing if once you do that and recreate the entry event you are able to get this working. The steps to follow:

1. Go to Cloud Pages> Feria Journey collection
2. Delete the pages you have in the content
3. Create a new landing page with classic smart capture content
4. Select Feria Journey as the target data extension
5. Be sure to give this form a unique name
6. Publish this new page
7. Go to the journey and create a new version
8. Create a new entry event from the cloudpages entry event source
9. Select your new smartcapture form from the list
10. Save and activate your journey once you have configured it
11. Submit a form on the smart capture 

Hope this was helpful!
Scott O'BrienScott O'Brien 
I scheduled my exam about 2 months ago and it indicated (SU15) so that is the study guide I've been using to prepare. I will be taking the exam on Saturday 12/12/2015 and just received a reminder email that now indicates (WI16). Will studying the winter 16 release notes be enough to know any differences? will less than a week be enough time to review the release notes?

Best Answer chosen by Scott O'Brien
Mayank SrivastavaMayank Srivastava
Hello Scott, 
From personal experience and experience of fellow exam takers, I can speculate that the questions pertaining to Winter 16' release will be few. However, I would certainly skim through the release notes for a day or two and then sit for the exam.
If it's just going through the release notes (and not doing anything hands-on), I wouldn't spend more than a couple of days but if you are more comfortable trying out a few things in a developer org, I would give it a week or two. I have always gone through the release notes only in theory and that has worked quite well for me so far.

Good luck!
james furutanijames furutani 
I'm having trouble with changing the opportunity record type based on the account industry. Im using workflow:

Object: Opportunity
Rule Criteria: Account: Industry EQUALS Mechanical
Evaluation Criteria: Evaluate the rule when a record is created, and any time it’s edited to subsequently meet criteria

I also created the record types, each with matching page layouts, but it still isn't working. Any suggestions?
Best Answer chosen by james furutani
Mayank SrivastavaMayank Srivastava
Ah I see the issue. James, the problem is that your criteria references the Account Field while the Field Update is set to happen on the Opportunity.

Workflow rule field updates only trigger when a change is made on the Object where the Workflow Rule resides. You will have to use the Process Builder for this. 

Create a Process on the Account and update the Child Opportunity using an Update Records action.
Dawn DriscollDawn Driscoll 

Due to low open rates, I'd like to edit the remaining emails that haven't deployed yet within a journey in marketing cloud. I'm afraid to stop it for fear that I can't restart the same journey and loose analytics. Is it possible to stop it, edit it and then restart it like you can in Pardot with engagement studio?

Thank you!


Best Answer chosen by Miglena ( 
Chad JordanChad Jordan
There is no need to stop the version to edit the email.  You can update the email content using the following process:
  1. Update the content of the email associated to the activity in Email Studio.
  2. Navigate to the running version of the journey.
  3. Hover over the email you wish to update and click More Details.
  4. Click Next.
  5. Click Done.
This will refresh the email content within the journey.  Any contacts who have not yet received the message will receive the updated content once they reach the Email Activity.

Please note that although a version of a journey may be stopped, it may not be restarted from a stopped state.  If a version has been stopped, a new draft must be created and activated.  Any contacts that present in the version when it is stopped are ejected, and are not automatically injected into a subsequent running version.