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Hybin JosephHybin Joseph 
Hi Guys,

I am planning to give the Marketing Cloud Email Specialist Certification in a month.Any tips on where to start also Is there a way I can get like a Trial Marketing Cloud Org so that I could practice all the stuff.I also coudnt find a Trail for this.Am I looking in the wrong place??
Best Answer chosen by Hybin Joseph
Mayank SrivastavaMayank Srivastava
I blogged about this exam's primary content and my experience a while ago:

I found the email specialist exam to be the easiest among other marketing certs (social and cloud consultant) so it shouldn't take too much time to prepare for it ( ymmv). If you focus on the topics that I listed in my post, you should be able to handle 80-90% of the exam content.

As far as a Trial org goes, you could always log a case with support asking them if it is possible to get one. My company already had one so I never had to arrange for it. To be honest, I never practiced anything hands-on and only went through the exact target documentation in theory. There isn't a trail for Marketing emails specialist content as far as I know.

Do google for other resources and make sure you skim through them before taking the exam. Good luck!
Dennis MorrisDennis Morris 
Currently it isn't possible to select a Content Builder template within the Marketing Cloud send Tab in Salesforce. 
Is this on the road map?
Best Answer chosen by Dennis Morris
Kara SchoelerKara Schoeler
Hi Dennis - yes, this is on the roadmap.  Our original goal was to have this available in our next managed package for MC Connect; however, this package has been delayed and I do not have an ETA available yet.  You can send Content Builder emails from the Marketing Cloud or you can continue to send Classic emails from the Sales Cloud.  We do have this documented in our considerations list (  And we will provide updates in our release notes when this is available.  You can sign up to get notifications on our release notes here (
Jiahuan XUJiahuan XU 
Hello guys,

I met a question in the marketing cloud email specialist release note. I'm not sure about my answers, so I posted this question to discuss with you.

Use case: After a send has been completed, marketer realizes that they have included an incorrect link on a secondary Call To Action (CTA) in their email.
Which is required to allow the link to be updated? (choose 2 answers)
A) Link Tracking was used on the send
B) The original URL included URL parameters
C) The email message is sent as a commercial send
D) The updated URL must be used for all recipients

To use the update job links after send, it must allow the Salesforce marketing cloud to track the click data, so I choose A.
Then you must search for the job in the tab "Tracking -sends" to find the job link to update, so I choose B.
I chose A and B to this question, do you have any other ideas? 

Thanks in advance.
Best regards,
Best Answer chosen by Miglena ( 
Kara SchoelerKara Schoeler
Hi Jiahuan - this looks like certification question.  I'm not going to answer the question for you, but I'll share with you our documentation on this functionality and you can read more about it.  How to edit links pst send:
Dave PatriccaDave Patricca 
I'm trying to find out if it's even possible to customize the unsubscribe page so I can add a survey to help better understand why individuals are unsubscribing. There doesn't appear to be any documentation for the Marketing Cloud, so I'm thinking this isn't possible. Has anyone else tried to do this / knows how to do this?
Best Answer chosen by Dave Patricca
Dave PatriccaDave Patricca

Figured this out. I ended up having to build a landing page with a SmartCapture Form that acts as a survey. Action 1 in the form processing steps unsubscribes the user and action 2 inserts their unsubscribe reason into a Data Extension. So far it's working flawlessly. 

Pretty disappointing that Marketing Cloud doesn't offer something like this out of the box since it promotes itself as a solution for every channel and leader in e-mail. 

In what cases does it make more sense to send an email to a Data Extension as opposed to using a list? Why use one vs. the other?
Best Answer chosen by Miglena ( 
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
Both Lists and Data Extensions are great ways to store subscriber data for sending relevant and personalized content. Lists are the default way of storing data in ExactTarget. They are easy to use and require very little technical knowledge, minimal configuration, and minimal set up. Lists use the standard profile and subscription center, and the information for each subscriber is the same on every list. Lists store subscriber data only, such as email address (required), first name, last name, etc. Data Extensions have minimal rules. You can set them up in a way that makes sense for you and your company. Unlike Lists, Data Extensions do not require an email address. Data extensions store any data you need to populate your emails or to help evaluate who you send to. For example, data extensions can store product catalog information, abandoned cart information, sales representative information for on your behalf sending, and more. You can relate different data extensions to each other via AMPscript, and store information that is both relational to your subscriber and data that is simply to reference, like store locations or airport codes. To learn more about Data Extensions, you can read about them on our Help Wiki:

You can also take Email 102: Getting Started with Data on-demand training on 3Sixty to learn how to manage subscribers, use Lists and Attributes, and use Data Extensions to manage data and to distinguish between List and Data Extension methods. ExactTarget also offers Instructor-Led Trainings on a variety of topics, including Data Extensions. Visit the ExactTarget Academy in 3Sixty to view upcoming training events.
Norman DuncanNorman Duncan 
I need to convert an Outlook 2007 Professional .ost file to an Outlook 2007.pst format in order to move it onto my current computer. I no longer have access to the exchange server, and my contacts, as well as some necessary emails are in the .ost file.
Best Answer chosen by Norman Duncan
Kai AroKai Aro
Just read your above post. You can bring up(open) the outlook profile on your old PC then you should be able to go to FILE MENU and click on "Import and Export" to import to a PST file. Then move it to the new PC and click on EXPORT. That’s it!!!     If you do not have the profile setup in outlook anymore and no access to the exchange server, you will have to use the Recovery Toolbox for Outlook  tool.
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
I've read some forums online about adding style="display:block; " within the image tag, however I've tried that and it's not working.
Best Answer chosen by Marketing Cloud - DO NOT FOLLOW
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
Below, is a code snippet sample with "display: block;" having been added to the inline style on the image source tag. As a result, we've not experienced problems within Hotmail, Yahoo, Gmail, etc.
<a href="[URL]" title="[title text]" alias="[alias text]" conversion="false"><img src="[image URL]" title="[title text]" alt="[alt text]" border="0" width="675" height="196" style="width: 675px; height: 196px; border-color: #000000; margin: 0px; display: block;" mdid="[ID number]" /></a>
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
I've been trying to do some research on the best practices for when a subscriber emails your ExactTarget From email address for campaigns when there is no originating ET email. I know that Reply Mail Management can forward replies when a subscriber replies directly from an ET email and have come to learn that if a subscriber writes a blank email to your sender address, the email ends up in limbo. How do you handle that? What's the best practice? From what I'm told on the DNS side of things while you can have secondary MX records, you can't have one MX record that points to ET servers and another that points to say your own Exchange Server. Basically, is there a way to setup a catch-all for any email that is created and sent to your ET email address when it is not tied to an originating email send from ET?
Best Answer chosen by Miglena ( 
Al IversonAl Iverson

Hey there! This is doable, but not directly via functionality in the marketing cloud application.

First thing is, don't put two MX records for the same domain. That'll just make it so you receive some replies and we receive some replies. Nobody will receive everything. Multiple MXes in DNS are made for "round robin" load balancing.

Instead, let's make that domain MX just to you, then you configure your mail server handle responses. We can stil use for RMM while having MX to you and you handle mail to any mailboxes you configure at using your Exchange (or Postfix or etc.) server.

Without this, there isn't a way to capture mail to (anything); our mail handling system for this is only smart enough to recognize RMM-formatted responses and it discards anything else.

Feel free to email me at and we can discuss in more detail and I can help you configure things if desired.

evan banksevan banks 
I recently had a server crashed which contained both files and exchange email data. The backup was able to recover the exchange databases and I was able to extract all user data except one mail box which has emails with attachments but no content in the body of the email. Esutil is reporting that the edb file is in a dirty state. Is there a repair tool that can correct the database that’s currently in a dirty state?
The exchange version is Exchange 2003 with service pack 2 installed.
Any help would be greatly appreciated.
Best Answer chosen by evan banks
carlo saccocarlo sacco
 Eseutil is what people typically use.  Do you not trust Microsoft? :) There are some out there as EDB Repair Kit. You can use it if you can not to restore using microsoft tool.
After ExactTarget upgraded within the last month or so, we have noticed that CAN-SPAM Info is now automatically included within each send, in addition to the CAN-SPAM Info we are required to use. I attempted to remove the CAN-SPAM Info code from my email templates however it "fails" to send. How can I prevent this duplication?
Best Answer chosen by Miglena ( 
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
By default, ExactTarget checks for CAN-SPAM info by looking the substitution strings for physical address, a link to the profile center and an unsubscribe link. Info on those personalization/substitution strings can be found here: US/documentation/exacttarget/content/personalization_strings/

If you are including CAN-SPAM info in another way (hardcoded physical address, external preference center, external unsubscribe method, etc.), you can call Salesforce Marketing Cloud support to remove the CAN-SPAM validations, which will allow sends without the aforementioned substitution strings.I also wanted to go ahead and send some additional info about CASL here: