Ask Search:
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
Here is the situation: There is a webinar coming up that our Field Team wants to communicate to specific clients about. There are about 15 different field team managers that want the email to go out on their behalf. Each one has a different list of clients they want the email to go to. My question: Is there a way, using data extensions, to create a dynamic sender profile? My thoughts: Within the DE there would be 6 fields. Sales Email, Sales First, Sales Last, Client Email (Primary Key), Client First, and Client Last. Using personalization strings (or something) I would want the sender profile to pull in the Sales Manager's email addres, first, and last name so the email looks as if it is coming from whatever Sales Manager is associated with the Client on the DE. 
Best Answer chosen by Marketing Cloud - DO NOT FOLLOW
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
We were able to achieve this (on our enterprise 2.0 account using data extensions - assume it is also possible on other account types) by simply using standard personalisation / substitution strings in the fields of a sender profile. They don't even need to be set as fields in profile management, just need to make sure they appear in your data extension!Select "Use the specified information" under "Sender Information" and use your DE field names (Sales Email, Sales First & Sales Last) as follows: From Name: %%Sales First%% %%Sales Last%%
From Email: %%Sales Email%% Ideally you will still want to make sure that you are using a properly delegated / authenticated domain (usually your SAP address) in the email address or your messages will lack the appropriate authentication. In our case we only used one string per field and filled part of the from address so no matter what was in the DE field the correct sending domain was used (i.e. %%From We even set custom reply mail management in the same way. Worked for use but be sure to test as we only used one field in each, but I can't see why it wouldn't work with two or more. ET Support should be able to help if you run into any issues. Hope this is helpful! 
Frederick @ AiMiTFrederick @ AiMiT 
There is no matching answers in the Saleforce documentation to answer exam questions relating to inceasing subscriber base. Here are some choices;
A. Add a "Sign Me Up" form to the homepage 
B. Create an SMS campaign allowing customer to sign up for email 
C. Use a list of email addresses purchased from online vendors
D. Re-import unsubscribed customers
E. Ask for an email address when customers purchase in-store
F. Have customers opt-in to an email before they shop online 
G. Create a store SMS campaign that offers a discount for opting in
Please advise which are relevant?
Best Answer chosen by Frederick @ AiMiT
Aaron PrattAaron Pratt
I'm assuming the question is talking about increasing email subscriber base. A and E are definitely legitimate. C and D are definitely disallowed by Marketing Cloud's terms of service. 

Depending on the situation, B is legitimate if you already have SMS subscribers and want to give them an option to receive email, as well. I would say that F would not be legitimate if they are opting in before they shop online. G sounds suspect, as well since you are requiring an opt-in in exchange for a discount. 

Based on my understanding, correct answers would be A, B and E.
MarketingSFDC AdminMarketingSFDC Admin 


Has anyone run across this issue? I'm trying to set up a trigger in engagement studio for email open and in that step, 'm given a dropdown to select email template, but that area is grayed out. It won't let me select anything?!

email open step in engagement studio - email template selection blocked

I'm not sure what I'm doing wrong. I have email templates built that are enabled for engagement studio. 

Any ideas? Thanks!

Best Answer chosen by MarketingSFDC Admin
Erin DuncanErin Duncan
Make sure an email action is above this step. Say you send 3 emails before this trigger, then when you add this trigger it will let you select from those 3 emails. 
Cindy JokinenCindy Jokinen 
We have been using Pardot for about 6 months and have accumulated 1.5 MILLION tasks, one for each email we've sent through Pardot.  How do other orgs manage this?  Is there a way to not have a task created in SF when an email is sent?  I know we can't report on the emails from within SF, but we can get that from Pardot. Thanks for any ideas!
Best Answer chosen by Cindy Jokinen
Daniel van KleyDaniel van Kley
Hi Cindy,

Do you have the "Sync emails with the CRM" option enabled in the Salesforce Connector settings in Pardot?
If so, try disabling that and see if it helps.
Tyler FieldsTyler Fields 
Greetings - how do you set a completion action for an engagement email? Specifically, I want to notify the assigned user that the prospect clicked on a specific link in an engagement email. Thanks in advance, Tyler
Best Answer chosen by Tyler Fields
Benjamin MurrayBenjamin Murray
I'm not really sure those links will be of assistance to you if you are using an Engagement Studio campaign.  The completion actions are for list emails only to my recollection.  What you would need to setup in your engagement flow is a trigger that would check for an email link link (whether it be any link or specific links) and then setup an Action step on the if they meet the trigger and send a notification to the Assigned User from that step.
Tom BerdanTom Berdan 
Hi everyone,

I am trying to delete multiple records in an active campaign list from a company that asked to be removed.  I know I can go in a delete them manually, but I there are several and there has to be an easier way.  I have the list of people from the company by going to Prospect Lists | filtered the active list by the company name | and see all of the records.  But I do not see any button that allows me to delete those records.  The only way I can see to delete them is to click on the gear icon and remove them one at a time.  

There has to be a way to either delete them or move them to a Do Not Email list?

Thanks - I found this article, but I do not see the option at the bottom of the table:

And I AM Adminstrator.
Best Answer chosen by Ed ( 
Puneet VijPuneet Vij
Hi Tom,

To delete the prospects in your active campaign, you have to select your prospects list and then select active prospects in view tab, filtered the prospects as per the company name, select all the prospects to delete with drop down list in (With 0 selected) tab. For your more understanding, you can follow the below screenshot:User-added image
Hope, you are satisfy with the answer......Thanks!!
Susanna JunnilaSusanna Junnila 

Hi, this seems to be a very basic question but one I haven't found an answer to.

When making an email send from Marketing Cloud, the tracking results are not shown in Sales Cloud.

More specifically, the send is not shown in Sales Cloud's "Email Sends" and there are also no Individual Email Results created.

We are using Marketing Cloud Connect v5 and the Marketing Cloud user is integrated. We are sending with the Send Flow method and the option "Send Tracking Results to Sales Cloud" is enabled in send settings. Sales Cloud is using Person Accounts.

Any ideas?

Best Answer chosen by Susanna Junnila
Pritam ShekhawatPritam Shekhawat
We can see email results in Salesforce into "Individual Email Results" only if we send an email using a Salesforce DE (standard or filtered) or a Shared Salesforce DE (standard or filtered). If we use Synchronized Data Extension or Custom DE, email tracking will not go back to Salesforce.
Marcos LopesMarcos Lopes 
I'm setting up an Automation where it will load around 20 files each time, however sometimes some of this files come only with the header.
Is there any way I make the system ignore the empty files and continue with the automation?

Kind regards,
Marcos Lopes
Best Answer chosen by Marcos Lopes
Adam JesseAdam Jesse
This can be solved, but you'll need to do it through support.  Create a new case and mention that you want to update the business rule "Allow Blank File Processing" in order to permit the successful import of a blank file without errors. For whatever reason almost every account has this feature by default set to 'stop' on blank imports, while support can update it 'continue'. Keep in mind if your import type is set to 'Overwrite' this will overwrite the data extension with 0 records.
Best Answer chosen by Cesar Restrepo
Harshala ShewaleHarshala Shewale
Hi Cesar,

You can solve the above situation by performing below steps :
1) Create a new Roll-Up Summary (COUNT Campaign Member) field called "Total No. Of Members" on the campaign object. Check screenshot 1
User-added image
2) The validation rule is on the Campaign object. 
User-added image

This should resolve your situation using OOB SF configuration and will save you from writing code !

Mark it as best answer if it resolves your issue ! 
Felix FioravantiFelix Fioravanti 

It would be great if someone could answer the above question.
Thanks a lot!

Best Answer chosen by Felix Fioravanti
shashikant pandeyshashikant pandey
A suppression list is a list of subscribers that you don't want to receive your communications. Suppression lists filter out email addresses and prevent those addresses from receiving your messages. Suppression lists serve as a "do not contact" list for your email sends. Examples of the types of addresses included on a suppression list are addresses with a history of spam complaints, unsubscribe lists from previous providers or advertisers, addresses of your competitors, and canceled customers.
Suppression lists differ from Exclusion lists, although the filtering logic at send time is the same. Exclusion lists are subscribers who have a status of active, bounced, held, or unsubscribed and who may want to continue receiving messages. You select an exclusion list at the time of send. For example, you send a newsletter to List A but later realize you want to send it to List B. Some of the subscribers on List A also exist on List B and you don't want to send them the same email twice. When you send to List B, you select List A as an exclusion list.
Use a suppression list to:
  • filter the audience of an email send, which ensures your publications are sent to the subscribers who want to see them.
  • show and adhere to regulatory compliance to CAN-SPAM laws.
  • control who receives particular communications from a company. In Enterprise 2.0, suppression lists can be shared between parent and child business units.
If you find it usefull then mark it as a best Answer.