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Ohin BraganzaOhin Braganza 

Hi All,
How do I create a seperate bucket for the open/closed leads that have opt out = True

We would like to have a seperate bucket so that the SDR's do not contact and add the same leads in the future

We are using Salesforce Lightning

Best Answer chosen by Ohin Braganza
Nishant Singh PanwarNishant Singh Panwar
Yes, definitely you can do that by implementing a process builder and perform the status update.
Sunny SSunny S 
Hi Guys, need some urgent advice.
We are trying to link MC with Sales Cloud to setup email automation.
*** Question: Should we link MC to ‘Leads + Contacts’ OR ‘Lead + Accounts’ from Sales Cloud  ?
Which would be more beneficial for us ??? How is Contacts different from Accounts ?
[our Account object (in Sc) has 2 record types as:Corporate & Person]
We are very confused.
Any help will be highly appreciated.
Best Answer chosen by Sunny S
Gobinath AGobinath A
Hi Sunny,

If you have the company name, Please Sync the Lead + Accounts’ 
If it is the Contacts only, Create Account and sync like Lead + Accounts, Contact

Leads - People who you could potential do business yet, but have not qualified them. Unsure if they're going to buy from you. People you don't have a relationship with yet.

Contact - Someone you have a business relationship with, someone you know. Possibly has bought from you in the past.

Account - A business entity. Contacts work for Accounts.

Opportunities - Sales events related to an Account and one or more Contacts.

MarketingSFDC AdminMarketingSFDC Admin 


Has anyone run across this issue? I'm trying to set up a trigger in engagement studio for email open and in that step, 'm given a dropdown to select email template, but that area is grayed out. It won't let me select anything?!

email open step in engagement studio - email template selection blocked

I'm not sure what I'm doing wrong. I have email templates built that are enabled for engagement studio. 

Any ideas? Thanks!

Best Answer chosen by MarketingSFDC Admin
Erin DuncanErin Duncan
Make sure an email action is above this step. Say you send 3 emails before this trigger, then when you add this trigger it will let you select from those 3 emails. 
Mimma AltieriMimma Altieri 

I've been looking for some detailed info about the availability in Pardot of Landing Pages templates developed with Accelerated Mobile Pages (AMP) code.

Unfortunately I didn't find any.
Does someone has already managed this topic and can help me?

Best Answer chosen by Mimma Altieri
Jayson MoralesJayson Morales
Hi Mimma,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Pardot group below to collaborate with the experts for best practice and advice.

Candice San JuanCandice San Juan 
I'm trying to change the default email preference page to a custom page that was just designed? I don't see an option to do that. The default variable tag is being used in many of our email templates and I'm hoping to not have to update them all manually. Thank you.
Best Answer chosen by Candice San Juan
Noor NagpalNoor Nagpal
Hi Candice,

Would you please mark this query as a best answer and open a new thread and post your above query separately. I'd love to answer but please close this one and keep the community clean :)
I will jump to your next thread as well and keep on answering...
Cindy JokinenCindy Jokinen 
We have been using Pardot for about 6 months and have accumulated 1.5 MILLION tasks, one for each email we've sent through Pardot.  How do other orgs manage this?  Is there a way to not have a task created in SF when an email is sent?  I know we can't report on the emails from within SF, but we can get that from Pardot. Thanks for any ideas!
Best Answer chosen by Cindy Jokinen
Daniel van KleyDaniel van Kley
Hi Cindy,

Do you have the "Sync emails with the CRM" option enabled in the Salesforce Connector settings in Pardot?
If so, try disabling that and see if it helps.
Marah StudniskiMarah Studniski 
I found this in the documentation section:
"When a synced lead or contact is deleted in Salesforce, Pardot flags it as [[crm_deleted]]. Pardot does not recreate the lead or contact in Salesforce."

Why doesn't Pardot put them in the recycling bin when deleted in Salesforce?

I'm assuming I can make an automation rule that if they are crm_deleted to move to recycling bin, correct?

Thank you in advance :)
Best Answer chosen by Ed ( 
Marah StudniskiMarah Studniski


I set up my rules as follows (see below). I created a Segmented List in Pardot titled: "Deleted from Salesforce, Still in Pardot." So my automation rule puts the prospects that are deleted in Salesforce onto this list in Pardot. From there I manually put those prospects in the recycling bin.
User-added image

Nina GonzalezNina Gonzalez 
I'm integrating Pardot with a third party app (getambassador). How do I pass a javascript variable to a hidden form field?
Best Answer chosen by Nina Gonzalez
Harry MannHarry Mann

Your question seems to be best suited for our great developers out there.
Unfortunately, they dont hunt here on the success community.
You guessed it right - they ride and hunt at the developers' community.

Although its totally safe to leave this question here, I would advise to meet the great ones at one of the links below:!/feedtype=RECENT&criteria=ALLQUESTIONS

Finally, you should close this question by marking a best answers, so other readers know that the ques has been posted elsewhere.


Aristide Téllez MartínezAristide Téllez Martínez 
Hi! I have a question with the emails sending, I want to know if there is any way that invalid emails can be validated before sending them with Marketing Cloud?
Best Answer chosen by Aristide Téllez Martínez
Patricio SapirPatricio Sapir
Hi Aristide, if you refer to email addresses, you can use the REST API:
Or you can use a third party service like FreshAddress
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
Here is the situation: There is a webinar coming up that our Field Team wants to communicate to specific clients about. There are about 15 different field team managers that want the email to go out on their behalf. Each one has a different list of clients they want the email to go to. My question: Is there a way, using data extensions, to create a dynamic sender profile? My thoughts: Within the DE there would be 6 fields. Sales Email, Sales First, Sales Last, Client Email (Primary Key), Client First, and Client Last. Using personalization strings (or something) I would want the sender profile to pull in the Sales Manager's email addres, first, and last name so the email looks as if it is coming from whatever Sales Manager is associated with the Client on the DE. 
Best Answer chosen by Marketing Cloud - DO NOT FOLLOW
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
We were able to achieve this (on our enterprise 2.0 account using data extensions - assume it is also possible on other account types) by simply using standard personalisation / substitution strings in the fields of a sender profile. They don't even need to be set as fields in profile management, just need to make sure they appear in your data extension!Select "Use the specified information" under "Sender Information" and use your DE field names (Sales Email, Sales First & Sales Last) as follows: From Name: %%Sales First%% %%Sales Last%%
From Email: %%Sales Email%% Ideally you will still want to make sure that you are using a properly delegated / authenticated domain (usually your SAP address) in the email address or your messages will lack the appropriate authentication. In our case we only used one string per field and filled part of the from address so no matter what was in the DE field the correct sending domain was used (i.e. %%From We even set custom reply mail management in the same way. Worked for use but be sure to test as we only used one field in each, but I can't see why it wouldn't work with two or more. ET Support should be able to help if you run into any issues. Hope this is helpful!