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Marah StudniskiMarah Studniski 
I found this in the documentation section:
"When a synced lead or contact is deleted in Salesforce, Pardot flags it as [[crm_deleted]]. Pardot does not recreate the lead or contact in Salesforce."

Why doesn't Pardot put them in the recycling bin when deleted in Salesforce?

I'm assuming I can make an automation rule that if they are crm_deleted to move to recycling bin, correct?

Thank you in advance :)
Best Answer chosen by Ed ( 
Marah StudniskiMarah Studniski


I set up my rules as follows (see below). I created a Segmented List in Pardot titled: "Deleted from Salesforce, Still in Pardot." So my automation rule puts the prospects that are deleted in Salesforce onto this list in Pardot. From there I manually put those prospects in the recycling bin.
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Nina GonzalezNina Gonzalez 
I'm integrating Pardot with a third party app (getambassador). How do I pass a javascript variable to a hidden form field?
Best Answer chosen by Nina Gonzalez
Harry MannHarry Mann

Your question seems to be best suited for our great developers out there.
Unfortunately, they dont hunt here on the success community.
You guessed it right - they ride and hunt at the developers' community.

Although its totally safe to leave this question here, I would advise to meet the great ones at one of the links below:!/feedtype=RECENT&criteria=ALLQUESTIONS

Finally, you should close this question by marking a best answers, so other readers know that the ques has been posted elsewhere.


Aristide Téllez MartínezAristide Téllez Martínez 
Hi! I have a question with the emails sending, I want to know if there is any way that invalid emails can be validated before sending them with Marketing Cloud?
Best Answer chosen by Aristide Téllez Martínez
Patricio SapirPatricio Sapir
Hi Aristide, if you refer to email addresses, you can use the REST API:
Or you can use a third party service like FreshAddress
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW 
Here is the situation: There is a webinar coming up that our Field Team wants to communicate to specific clients about. There are about 15 different field team managers that want the email to go out on their behalf. Each one has a different list of clients they want the email to go to. My question: Is there a way, using data extensions, to create a dynamic sender profile? My thoughts: Within the DE there would be 6 fields. Sales Email, Sales First, Sales Last, Client Email (Primary Key), Client First, and Client Last. Using personalization strings (or something) I would want the sender profile to pull in the Sales Manager's email addres, first, and last name so the email looks as if it is coming from whatever Sales Manager is associated with the Client on the DE. 
Best Answer chosen by Marketing Cloud - DO NOT FOLLOW
Marketing Cloud - DO NOT FOLLOWMarketing Cloud - DO NOT FOLLOW
We were able to achieve this (on our enterprise 2.0 account using data extensions - assume it is also possible on other account types) by simply using standard personalisation / substitution strings in the fields of a sender profile. They don't even need to be set as fields in profile management, just need to make sure they appear in your data extension!Select "Use the specified information" under "Sender Information" and use your DE field names (Sales Email, Sales First & Sales Last) as follows: From Name: %%Sales First%% %%Sales Last%%
From Email: %%Sales Email%% Ideally you will still want to make sure that you are using a properly delegated / authenticated domain (usually your SAP address) in the email address or your messages will lack the appropriate authentication. In our case we only used one string per field and filled part of the from address so no matter what was in the DE field the correct sending domain was used (i.e. %%From We even set custom reply mail management in the same way. Worked for use but be sure to test as we only used one field in each, but I can't see why it wouldn't work with two or more. ET Support should be able to help if you run into any issues. Hope this is helpful! 
Frederick @ AiMiTFrederick @ AiMiT 
There is no matching answers in the Saleforce documentation to answer exam questions relating to inceasing subscriber base. Here are some choices;
A. Add a "Sign Me Up" form to the homepage 
B. Create an SMS campaign allowing customer to sign up for email 
C. Use a list of email addresses purchased from online vendors
D. Re-import unsubscribed customers
E. Ask for an email address when customers purchase in-store
F. Have customers opt-in to an email before they shop online 
G. Create a store SMS campaign that offers a discount for opting in
Please advise which are relevant?
Best Answer chosen by Frederick @ AiMiT
Aaron PrattAaron Pratt
I'm assuming the question is talking about increasing email subscriber base. A and E are definitely legitimate. C and D are definitely disallowed by Marketing Cloud's terms of service. 

Depending on the situation, B is legitimate if you already have SMS subscribers and want to give them an option to receive email, as well. I would say that F would not be legitimate if they are opting in before they shop online. G sounds suspect, as well since you are requiring an opt-in in exchange for a discount. 

Based on my understanding, correct answers would be A, B and E.
MarketingSFDC AdminMarketingSFDC Admin 


Has anyone run across this issue? I'm trying to set up a trigger in engagement studio for email open and in that step, 'm given a dropdown to select email template, but that area is grayed out. It won't let me select anything?!

email open step in engagement studio - email template selection blocked

I'm not sure what I'm doing wrong. I have email templates built that are enabled for engagement studio. 

Any ideas? Thanks!

Best Answer chosen by MarketingSFDC Admin
Erin DuncanErin Duncan
Make sure an email action is above this step. Say you send 3 emails before this trigger, then when you add this trigger it will let you select from those 3 emails. 
Cindy JokinenCindy Jokinen 
We have been using Pardot for about 6 months and have accumulated 1.5 MILLION tasks, one for each email we've sent through Pardot.  How do other orgs manage this?  Is there a way to not have a task created in SF when an email is sent?  I know we can't report on the emails from within SF, but we can get that from Pardot. Thanks for any ideas!
Best Answer chosen by Cindy Jokinen
Daniel van KleyDaniel van Kley
Hi Cindy,

Do you have the "Sync emails with the CRM" option enabled in the Salesforce Connector settings in Pardot?
If so, try disabling that and see if it helps.
Tyler FieldsTyler Fields 
Greetings - how do you set a completion action for an engagement email? Specifically, I want to notify the assigned user that the prospect clicked on a specific link in an engagement email. Thanks in advance, Tyler
Best Answer chosen by Tyler Fields
Benjamin MurrayBenjamin Murray
I'm not really sure those links will be of assistance to you if you are using an Engagement Studio campaign.  The completion actions are for list emails only to my recollection.  What you would need to setup in your engagement flow is a trigger that would check for an email link link (whether it be any link or specific links) and then setup an Action step on the if they meet the trigger and send a notification to the Assigned User from that step.
Tom BerdanTom Berdan 
Hi everyone,

I am trying to delete multiple records in an active campaign list from a company that asked to be removed.  I know I can go in a delete them manually, but I there are several and there has to be an easier way.  I have the list of people from the company by going to Prospect Lists | filtered the active list by the company name | and see all of the records.  But I do not see any button that allows me to delete those records.  The only way I can see to delete them is to click on the gear icon and remove them one at a time.  

There has to be a way to either delete them or move them to a Do Not Email list?

Thanks - I found this article, but I do not see the option at the bottom of the table:

And I AM Adminstrator.
Best Answer chosen by Ed ( 
Puneet VijPuneet Vij
Hi Tom,

To delete the prospects in your active campaign, you have to select your prospects list and then select active prospects in view tab, filtered the prospects as per the company name, select all the prospects to delete with drop down list in (With 0 selected) tab. For your more understanding, you can follow the below screenshot:User-added image
Hope, you are satisfy with the answer......Thanks!!
Susanna JunnilaSusanna Junnila 

Hi, this seems to be a very basic question but one I haven't found an answer to.

When making an email send from Marketing Cloud, the tracking results are not shown in Sales Cloud.

More specifically, the send is not shown in Sales Cloud's "Email Sends" and there are also no Individual Email Results created.

We are using Marketing Cloud Connect v5 and the Marketing Cloud user is integrated. We are sending with the Send Flow method and the option "Send Tracking Results to Sales Cloud" is enabled in send settings. Sales Cloud is using Person Accounts.

Any ideas?

Best Answer chosen by Susanna Junnila
Pritam ShekhawatPritam Shekhawat
We can see email results in Salesforce into "Individual Email Results" only if we send an email using a Salesforce DE (standard or filtered) or a Shared Salesforce DE (standard or filtered). If we use Synchronized Data Extension or Custom DE, email tracking will not go back to Salesforce.