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Neil MorkNeil Mork 

As of yesterday, my Sales Manager recieved an email from Pardot report:

There was an issue sending your recent Engage Campaign
There was an unfortunate issue with attempting to send some of your emails.
These contacts/leads were unable to be synced, ensure they have a valid email address in the contact/lead.

1. The email is valid, we've not had any issues before.
2. Verified that her Pardot and SalesForce permissions are synced and identical to a working user.

3. She is sometimes able to send engage templates, but never able to recieve them.
4. Able to send and recieve standard outlook emails.

Best Answer chosen by Miglena ( 
Neil MorkNeil Mork
Turned out that the contacts were moved to the Recycling bin in Pardot, thusly becoming unable to recieve engage templates.
Debra ShoupDebra Shoup 
I made a change to Outlook Configurations and added all profiles. I was attempting to make it so that only some users could create a certain type of Lead by adding profiles to the configuration. Well, whatever I did, I made it so that all Salesforce contacts are now showing up in all of those users' Outlook contacts. I feel so stupid!! I start to get a little confident and then something like this happens. I've removed all of the user profiles from that new configuration, but the contacts are still in their Outlook. Hopefully I'm not the only one who's ever done something like this. I need to know if by removing their profiles fromt he configuration they will no longer be syncing with Salesforce in that way and then I need to know how to get all of those contacts removed from their Outlook contacts. Ugh! I can't believe I did this. Please help!
Best Answer chosen by Debra Shoup
Nicole CarielloNicole Cariello
If you remove their profile, it would stop their access to the tool, but you also want to make sure that you have your Sync settings the way you want them. I would suggest Don't Sync for contacts or making sure to allow users to modify if the object is synced, ie Contacts

User-added image

I am not sure if you can mass remove them from outlook
Erik SwiderskiErik Swiderski 
User-added image

Under the "Related to" section -is it possible to relate the email to more than one object? We're looking to add a custom field to this layout so we can relate an email to one or more objects.
Best Answer chosen by Miglena ( 
Pruthvi RajPruthvi Raj
@Erik: Unfortunately this is not possible. You can go for Visualforce Email templates though!!!
Kamal AmerKamal Amer 
Hi everyone,

been looking into doing this for a while and cant seem to wrap my head around it, so i need your help please.

ok so first i want to create an email workflow to be sent to the account owner of every account on the start of the quarter so january 1st, April1st, July 1st, October 1st.

how do I go through with this?
Best Answer chosen by Kamal Amer
Ines GarciaInes Garcia
Hi Kamar,

Right at a glance , in your scenario, few things to consider:
- workflow rules and other automations need to be trigger upon creation and or on edit.
- so you could potentially look at automating a 'next quarter date' on the account record, so when the account is created populates the 'next quarter date' 
- a formula field would not 'count' as edit as only renders values on running user (doesnt commit the value to the database)
- then make a workflow rule with your criteria and a timebased workflow on 'next quarter date' to send the email.

Let me know how do you get on,

Emily ProulxEmily Proulx 
Is there a way to get an email or text alert about tasks and events coming up? 
Best Answer chosen by Miglena ( 
Sunil SarillaSunil Sarilla
Hi Emily,
Email Alerts are now supported on Activity Object.
You can create a workflow on the Events and Task object and have a notification sent 1 day or 1 hour before the event
RF IntegrationRF Integration 
Hi All,

Please help me for below scenario :

I have one Text(Encrypted) field on custom object, now when any email alert is sent to record owner, email body , should contain data in normal formal which is available  in Text(Encrypted). 

now I am trying to send email, but this is sending data in encrypted format, i want to send it in normal format.

Best Answer chosen by Miglena ( 
Sunil SarillaSunil Sarilla
Hi RF,
The data of the encryption field will always be masked in the email template.
some people say that VF Templates have the ability to unmask the field and present the value in the field but as far as I know thats not posible now even using the VF Template.
Spencer McKeeSpencer McKee 
Typically, when notified of an update, I go through the process, restart the applications and everything is back in working order.  However, this time, the side panel in Outlook attmpets to refresh itself every 10 seconds or so always resulting in "You're not connected to Salesforce", and the tray icon shows a sync attempt every 5 seconds or so.  All my settings appear to be in order so I'm unsure what's causing the disconnect.
Best Answer chosen by Spencer McKee
Ray RuddRay Rudd
We encountered the same issue.  We resolved it by right clicking on the SFO icon in the Task Tray, clicking 'Settings' then 'Change User'.  We logged into Salesforce and it works without the error.
Joe StolzJoe Stolz 
Our instance was updated on Saturday to Winter '17 and now my users are no longer able to send from our Org-Wide email addresses. Nothing in the Setup was changed for our Org. The only change that happened since users were last were able to sent emails from one of our org-wide address was the update.

Users receive this error message:
Insufficient Privileges
You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. For more information, see Insufficient Privileges Errors.

The users are able to access the opportunity record, they click the "Send an Email" button on the opportunity. They choose the template and then select one of the org-wide address, click send and then they receive the error. I've checked the permissions on the template folder, the org-wide address and system level sending email...all are correct. As the admin, I am able to send an email through the org addresses. 

Does anyone have any ideas on where I can check? Did I miss something in the release notes?
Best Answer chosen by Joe Stolz
Shekhar GawaliShekhar Gawali
Paul DaviesPaul Davies 
Hello all
we want to notify users when the lead is moved from the queue and it is reassigned to any user.

I think is ISCHANGED formula but how can I specify is it from a specific the queue?

any ideas?

Many thanks!
Best Answer chosen by Paul Davies
Sunil SarillaSunil Sarilla
++ Pritam
the workflow rule criteira formula will be
LEFT(OwnerId, 3) = "005"
Please make sure the criteria is set to Created and everytim its edited (2nd Option)
Immediate Action: Email Alert

If you want the email to be trigerred only for a specific queue or queues then you would have to input the full queu Id in the formula

formula for one specific queue
PRIORVALUE(OwnerId) = "15 Digit Queue Id",
LEFT(OwnerId, 3) = "005"

rule criteria formula to send email alert only for sepcific queues
"15 Digit Queue1 Id", 1,
"15 Digit Queue2 Id", 1,
"15 Digit Queue3 Id", 1,
"15 Digit Queue4 Id", 1,
LEFT(OwnerId, 3) = "005" 
you will need to expand the CASE statement to include additional queue IDs
Caspar LaugesenCaspar Laugesen 
I am trying to repair my Exchange database store. Knowledge base from Microsoft (artical 317014) give Eseutil Command Line Switches. I try to use them but keep getting error below. Where am I going wrong?
D:\Program Files\Exchsrvr\BIN>eseutil /p D:\Mail EX\MDBDDATA\priv1.edb /i

Usage Error: Invalid argument 'EX\MDBDDATA\priv1.edb'. Options must be preceded
by '-' or '/'.

Microsoft(R) Exchange Server(TM) Database Utilities
Version 6.0
Copyright (C) Microsoft Corporation 1991-2000.  All Rights Reserved.

DESCRIPTION:  Maintenance utilities for Microsoft(R) Exchange Server databases.
D:\Program Files\Exchsrvr\BIN>cd eseutil
The system cannot find the path specified.

D:\Program Files\Exchsrvr\BIN>eseutil /p D:\Mail EX\MDBDDATA\priv1.edb \

Usage Error: Invalid argument 'EX\MDBDDATA\priv1.edb'. Options must be preceded
by '-' or '/'.
      Defragmentation:  ESEUTIL /d <database name> [options]
             Recovery:  ESEUTIL /r <logfile base name> [options]
            Integrity:  ESEUTIL /g <database name> [options]
            File Dump:  ESEUTIL /m[mode-modifier] <filename>
               Repair:  ESEUTIL /p <database name> [options]
              Restore:  ESEUTIL /c[mode-modifier] <path name> [options]
             Checksum:  ESEUTIL /k <database name> [options]
<<<<<  Press a key for more help  >>>>>
D=Defragmentation, R=Recovery, G=Integrity, M=File Dump, P=Repair, C=Restore, K=
Best Answer chosen by Caspar Laugesen
Joseph LearyJoseph Leary
That error means it can't find the .edb file in the path you've entered
Copy and paste the path to the file from windows explorer and don't forget to add the "" in.

But if the problem is not solved, then try to restore database from backup, if it is with you. But if you don't have it then try to use recovery tool for example as Exchange Server Recovery Toolbox for microsoft exchange recovery. May be able to recover it.