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Ivan ArsicIvan Arsic 

Hi all,

I have an email template (Type: Text) which I want to use in a workflow email alert. The idea is to send an email to only two users when the case is assigned to a queue (there are six users in the queue) with criteria: Priority equals High.

I am not sure which merge field to use to display the name of the recipient.

I tried with 
"Hi {!Receiving_User.FirstName},"
"Hi {!Target_User.FirstName},"
fields, but nothing is working. I am getting only "Hi ," in the email.
I am testing this in a sandbox.
Does anyone have an idea what could be the problem and is there any solution for this at all?


Best Answer chosen by Ivan Arsic
J. SteadmanJ. Steadman


Thanks for the clarification. I was definitely misunderstanding the requirements.

It looks like your desired outcome isn't possible "The {!Receiving_User.field_name} and {!Sending_User.field_name} merge fields work only for mass email and list email"

I imagine there are a few ways to workaround this (such as an email to each individual user with the name value included in each body), but none of them seem ideal.

Vyneta RyanVyneta Ryan 
Sometimes the auto-save happens at a bad time and there is not a way to go back if you make a change you don't want to keep.
Best Answer chosen by Miglena ( 
Kara SchoelerKara Schoeler
At this time, you cannot turn off the autosave functionality.  However, depending on the block that you are making changes, you can click the Control + Z (Command + Z on Mac OS) which will undo your recent actions.

We are looking to provide more complete undo functionality in a future roadmap.
Nadya LNadya L 
When sending an email from salesforce we can't tell if the email has bounced back or not. Is there anyway of finding out unless we send it from Outlook instead?
Best Answer chosen by Nadya L
Sarath PSarath P
one option is you can generate Email Log files to identify the status of an email delivery
Denise HughesDenise Hughes 
I'm new to formulas, so any help is appreciated.  I want to send out email notifications when a case is created.  I need to display the picklist value the user selected on the case for the Priority field in the email.  I tried this and it did not work.  The Priority field in the email is blank.

Priority: {!IF(ISPICKVAL(Case.Priority,"Medium"),"Medium","Medium"),

When I only use this, it works fine.  The Priority field in the email is Medium.
Priority: {!IF(ISPICKVAL(Case.Priority,"Medium"),"Medium","Medium")}

Any suggestions?

Denise Hughes
Best Answer chosen by Denise Hughes
Amit SinghAmit Singh
Like this
			IF(ISPICKVAL(Case.Priority,"Urgent"),"Urgent", ""))))}

Claire FieldClaire Field 
When sending an email into the contact record using Lightning for Outlook, the attachment doesn't get added. I get the following error:

"You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary."

I am the system administrator. I don't see anything about attachments in the Lightning for Outlook settings. I read in one the SF articles that I needed to add the "Files" related list to the task page layout in order for attachments to show up but that didn't work either.

Please assist. Thank you!
Best Answer chosen by Claire Field
Sid SehgalSid Sehgal
Hi Claire, 

I have researched on your question and also found some link related to your query. Please review below link

Hope this helps !
Charles LockhartCharles Lockhart 
Why do I get an internal server error when accessing Content Builder in Chrome? It seems to work ok now in Incognito mode (but didn't yesterday). Clearing cache doesn't work. Looking for a solution so I don't have to go Incognito.
Internal Server Error in Content Builder
Best Answer chosen by Ed ( 
Charles LockhartCharles Lockhart
Problem resolved! My issue was a conflict with the Chrome profile I was using

To resolve:
1. Logout of your Chrome Profile, ensuring to select "Remove your existing data from this device."
2. Close Chrome.
3. Open Chrome, and login to Marketing Cloud.
4. Navigate to Content Builder. Ensure it renders properly (without Internal Server Error).
5. If desired, log back into Chrome using your desired profile.
6. Navigate to Content Builder. Ensure it renders properly (without Internal server Error).

I followed these steps and Content Builder now works as expected.
Debra JensenDebra Jensen 
I have a user getting this error when he tries to send an email to a contact or lead in Lightning. 

User-added image
The error doesn't occur if only 1 attachment, he is trying to send 3 or 4.  Could this be a size limitation presenting as a content error?  We have CRM Content enabled, but he's not using any content pack, just attaching a file.  I'd be very grateful for any ideas!
Best Answer chosen by Debra Jensen
Narender SinghNarender Singh
I see! It happens sometimes, for some orgs it is not accessible by default and you have to log a case to make it accessible.
Maud FrommholdMaud Frommhold 
We are using Salesforce Inbox in connection with Gmail at the moment and I am wondering if we could save this cost now with Lightning for Gmail. However, I don't really find any recommendations on that. 
In the end what we generally would love to have is:
- all features available on desktop but also on mobile and tablets (on mobile and tablets, I would need to make sure that if offline everything will be synced the next time being online - does that work?)
- log emails to records automatically 
- create new records from Gmail
- sync events from Salesforce Calendar to Gmail and from Gmail calendar to Salesforce Calendar
- usage of email templates
- when creating an event in salesforce, be able to look at synched gmail calendar and availabilities of colleagues diectly in Salesforce + invite colleagues and other contacts from salesforce

Thanks a lot for your help!


Best Answer chosen by Maud Frommhold
Gopi Krishna BejawadaGopi Krishna Bejawada
Hi Muad,
Lightning for Gmail  and Salesforce Inbox having the similar features. But Salesforce Inbox has few additional features.

- You can create a custom object records in Salesforce But it is not posible in Inbox.
- Lighting for Gmail works with Google accounnts only but Salesforce Inbox works with Microsoft Exchange Account and google.
- You can include availability from you goolge calender without Navigating to your Calendar while sending an email from Salesfroce Inbox but It is not possible from Lightning for gmail.
- You can Schedule a event onbehalf of your colleague with Salesforce In box.
- Salesforce Inbox has Send later option, If you want to draft an email but you would like to send a email after 3 hours, You can achieve by Salesforce Inbox.
- Read Reciepts: If you sent an email, If the recieptent has opened the email, You will get Notification.
- Salesforce Inbox provides the shortcuts to use in you emails and you can create your own short cuts in Salesforc Inbnox and you can use it in your mails.
- There is a anothe feature with Salesfroce Inbox, Einestien Activity Capture which will scroll through your Gmail inbox and it automatically push the email into salesforce Matching records. It will reduce the effort adding emails Manully.
- Extra cost involed inSalesforce Inbox 
Charlotte PanCharlotte Pan 
We have a custom object, and we managed to send emails from the custom object by using email address (e.g: which we have set up in org-wide emaill address, everytime we sent an email from Custom Object in SF, it will automatically log email message record and task record on this Custom Object. However in this scenario as the customer, when they received our email they would reply back to our org wide email address, but we could not receive any replied email from customer, those inbound emails never reached to our SF org and related to our custom object like it used to work on Case. Any help is appreciated.

Thank you.
Best Answer chosen by Ed ( 
Mayank shahMayank shah
This doc will help you:
Marcel van NoortMarcel van Noort 
We send email in Cantonese characters (Hong Kong) but when we send the email out, all the characters will change to question marks. My question is how this is possible and how can we change that?
Best Answer chosen by Ed ( 
Tony HernandezTony Hernandez

Hey Marcel,
This has to do with the email encoding. When email servers do not recognize a particular character, they will replace this with question marks. I would take a look at that users particular Email encoding to see that it is setup with one that supports those characters.

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