Answers - Salesforce Trailblazer Community
Ask Search:
Kristine PangelinanKristine Pangelinan 
Multiple users of Salesforce Inbox + Gmail are having issues with (1) gmail freezing, (2) emails not syncing to salesforce. 
Per a user, "With it enabled I am getting extreme lag when sending messages specifically when inbox loads after I hit refresh and then again when trying to log them. Not getting a specific error, but my gmail page was freezing before and unresponsive so I would have to kill the page to continue."
Any ideas on how to troubleshoot?
Best Answer chosen by Kristine Pangelinan
Kristine PangelinanKristine Pangelinan

Good call! I actually submitted a case and spoke with someone. I'll share details here. Hope it helps everyone. See below.

As discussed, we have a Known Issue for this one and as of this time, the issue is now fixed for all Salesforce instances: 

Salesforce Inbox causes delay when loading Gmail records in chrome 72.0.3626.81 

Moving forward, if you wanted to move to Salesforce extension (new extension), kindly ask for your admin to follow the steps in the article below: 

Move Sales Reps to the Gmail Integration with Inbox from Legacy Salesforce Inbox 

Once the steps above
has been performed by your admin, your users can now download and start using the extension accordingly. Below is the link of the extension: 

Matthew GodfroyMatthew Godfroy 
Hi - We have a user who received a "Salesforce Bounce Forwarder" email stating the following: 
  • "Hello,
    Your email wasn't delivered. See attached.
    You're getting this message because you turned on Bounce Management and selected Return bounced emails to sender."
However, the email she sent was delivered as she got an auto-response from the recipient confirming the email was successfully received.  After receiving the auto response from the recipient, she then got the Salesforce Bounce Forwarder email. 

Has anybody received a Bounce email from Salesforce even when the email was in fact delivered?  I also requested an Email Log and was able to again confirm that the email was delivered.

Best Answer chosen by Matthew Godfroy
Shane SmShane Sm
Hello folks.

This issue is caused by Spring 19 feature that is detailed here:

To work around this we turned off the option "Return bounced emails to sender" In Setup -> Deliverability

This option, when an email bounces, will be captured by Salesforce and sent back to the original sender.  In our case that was our Email-To-Case email address so every bounce generated a case.

Hopefully this resolves the issue for others.
Billy ClaunchBilly Claunch 
I have used Inbox for a couple years. Have about 40 users; 10 of them, (including myself) have experienced Inbox causing Chrome to become unresponsive. I don't see any issues posted, and I have experienced this on multiple orgs. Anyone else have this issue?
Best Answer chosen by Jayson ( 
Mary-Jo MachelMary-Jo Machel
The issue has been resolved. You should be able to use Inbox again.
Vyneta RyanVyneta Ryan 
Sometimes the auto-save happens at a bad time and there is not a way to go back if you make a change you don't want to keep.
Best Answer chosen by Miglena ( 
Kara SchoelerKara Schoeler
At this time, you cannot turn off the autosave functionality.  However, depending on the block that you are making changes, you can click the Control + Z (Command + Z on Mac OS) which will undo your recent actions.

We are looking to provide more complete undo functionality in a future roadmap.
Ramesh SRamesh S 
I have a requirment where i need to write a trigger on salesforce chatter field item.
When a new post is created in the chatter the trigger should fire and get the values of "User id, topic's included for that post and the text entered in the post" How can i get that..
Please help me out ..

Thanks in advance..
Best Answer chosen by Ramesh S
Arun P MenonArun P Menon
Hi Ramesh,

Topic and FeedItem linked to each other through TopicAssignment object. So if you want to get topic name, then you need to query TopicAssignment object with EntityID where EntityID is the FeedItem Id you are getting in trigger. Then you can query Topic object to get topic name. Its not that easy to get topic name as well as feed item together.  But its possible if you know apex coding.
Dave WolfeDave Wolfe 
Using Lightning for Outlook and email attachments are not being added to activity history even though the emails are being added.  The add attachments checkbox is checked.  I see the message boxes in the lightning for outlook side panel saying that the email is attached.  I also see one for adding attachments but the adding attachment message box is gray, not green.  
Best Answer chosen by Ed ( 
Dave WolfeDave Wolfe
Yes, I needed to show the files related list. My attachments were there waiting for me. Thanks [] Dave Wolfe IT Director Osterman & Company, Inc. T: 203-649-4156 | M: +1 2037456984 | F: 203-272-4261 | [cid:ISO_ost1_4b4cda9a-38b9-4284-9a46-fcdae018a08e.png] Information contained in this email is subject to the disclaimer found by clicking on the following link:
Ruben De ZutterRuben De Zutter 
On the 'Send an Email' task page, you can fill in the 'Additional To:' field. When I enter a non-existing email address (e.g. and send out the email, I don't receive any failure delivery status notification email in SF. When I send a mail to that mail address via outlook, I do receive this failure email in outlook. 

Is there any way to receive these failure notifications in SF as well, as we definitely need to be informed on these failed deliveries!
Best Answer chosen by Ruben De Zutter
Martin BlenkeMartin Blenke
Hi Ruben,
Did you check your bounce administration (Setup > Email Administration > Deliverability)? Check if you selected the "Return bounced emails to sender" (see screenshot). In addition, did you receive a bounce email in you email client (e.g. Google Inbox)?
User-added image
M EngM Eng 
We have users that were able to go to the Activity Section of a Case and hit the SEND EMAIL button this morning and attach files to the email before they sent it.  Now suddenly they are getting Insufficient Privileges when they attempt to attach a file to an outgoing email.  I have checked everything and nothing has changed and not everyone is being impacted. Any ideas?
Best Answer chosen by M Eng
Thomas LangeThomas Lange
Hmmm, that sounds strange. Have you tried logging in as these users to reproduce the issue? Are you able to try changing their profile temporarily to see if that is causing the issue? Could it possibly be a browser issue? I'd try having them use a different browser. Another thing to check could be Storage Usage - is your File Storage full? If none of these shed any light, it might be worth opening a case with Salesforce support.
Kris CoteKris Cote 
I've built an alert for opps over 5k but want to add a qualifier of closed won 'greater than or equal to ' today but it won't let me use the word "today" - does anyone know the format I should use?
Best Answer chosen by Kris Cote

We can't see your screenshot but normally you should have a screen which looks like this:
User-added image

Except the Value "Accepted" which has to be your own value ^^

Don't forget to click on "Use this formula" for the third rows.

Let me know if it's ok

Anup PAnup P 
Each time after updating percentage field(rule criteria is >50%) in Opportunity record 'Ritz', I want to send time dependent email after 30 minutes. How can I achieve this efficiently?
Best Answer chosen by Ed ( 
Sai Rakesh PuliSai Rakesh Puli
@Anup Create a Time dependent workflow on Opportunity Object. Create a new formula field on Opportunity object that calculates 30 mins as salesforce doesnot support Hours and day rather than minutes

New Formula field: Opp Email Calc
IF(Opportunity.Percentage__c  >  50 , NOW()-0.02073, Null). Use this field in time based worflow and select

1 Hours After Opportunity: Opp Email Calc. This will help in running for 30 mins instead of  1 hour

Few steps::
1.Select the Object as Opportunity and add the desired Rule name /Description 
2.Picking the right Evaluation criteria from Below
created, and every time it's edited
created, and any time it's edited to subsequently meet criteria
3.Run this rule when criteria is met. Give the field name with >50 percent
4.Click save
5.In Time dependent workflow Actions