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Mindy NewtonMindy Newton 
With Summer 19 release over the weekend, now when users click on a contact's email address, outlook doesn't open. Works in Classic - not in Lightning.  Worked for us on Friday prior to the release.  Email to Salesforce is enabled.
Best Answer chosen by Mindy Newton
Pattie HeintzPattie Heintz
Hey Mindy, there is a new feature for personal email settings in Lightning.  In Lightning, click your Profile picture on the top right and select Settings.
Go to "My Email Settings" and there are two options now:
"When you click an email address to compose an email, which email editor do you want to use?"
You will want to change it to open with the Default Email Application instead of the Salesforce email composer.
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The issue is because salesforce released this setting and defaulted everyone to "Salesforce Email Composer".

As far as I know, they still have not provided an option for admins to change other users preferences en masse, however you and your users could change the setting over manually so they can at least get work done.
Alex HorstAlex Horst 
Our org was just upgraded to Summer 19 and we have discovered a new feature that we're not sure we buy into yet. When clicking on an email address on a contact record or within an account, Salesforce is opening send email in the utility bar not outlook direct. I have rifled through the release notes but can't seem to find a solution to default the email back to Outlook. Any ideas?
Best Answer chosen by Alex Horst
Alex HorstAlex Horst
Turns out this was a Summer '19 enhancement that was brought to my attention from support. It is also not something that can be updated administratively so you have to direct all of your users to update if you don't want them using the send email through Salesforce.

To change/update, you may refer to the steps below:

- Login to Salesforce
- Click on your profile icon (located on the upper-right side) then click on Settings
- On the left pane, kindly follow this path: Email > My Email Settings
- At the bottom part of the page, you'll see this settings "When you click an email address to compose an email, which email editor do you want to use?"
- Select "Default Email Application"
- Click Save
Aleksandra RadovanovicAleksandra Radovanovic 
I created Classic email template and attached a file to it, but when I use template in Outlook outgoing email (through Lightning for Outlook plugin), they file ends up not being attached. I go to Lightning for Outlook side window, select Email template and click on the template I built. Email template is added without any issues, including letterhead photo, but the attachments are not added. I test it and sending email template with attachmennt is working from within Salesforce, but for some reason not when used through LFO. Is it possible to use email template with attachments in Lightning for Outlook for outgoing emails? Am I missing something here?
Best Answer chosen by Aleksandra Radovanovic
Aleksandra RadovanovicAleksandra Radovanovic

Since nobody here asnwered my question, I am posting the anwer I got from Salesforce. The template attachment cannot be uploaded into Outlook at the moment. One solution is to use a link to point to a file, instead of an actual file, as an alternative. You can create a public link in Lightning which acts like a delivery but doesn't have all of the options. Using enhanced emails will create public links for larger files. You can also use Content Delivery instead of attachments (the option I decided to use). 

Nikolai HvidNikolai Hvid 

I have this link, which I create from an email, where I encrypt the subscribers' emailaddress and paste it into the URL as encrypted.


I do it like this:

%%[SET @encryptedemail = EncryptSymmetric(emailaddr, "des;mode=ecb;padding=zeros", @null, "mypassword", @null, @null, @null, @null) ]%%


I set my URL in the HTML like this:


I get a link like this:



So now I have the email encrypted in the URL, and on the landingpage I want to read the email again. 

So on the landingpage I have this, where I first read the encypted email from the URL, and the decrypt it.


%%[ SET @encryptedemail = QueryParameter("email") 
SET @decryptedemail = DecryptSymmetric(@encryptedemail, "des;mode=ecb;padding=zeros", @null, "mypassword", @null, @null, @null, @null) ]%%

The decrypted mail is:

However, I keep getting "500 Internal server error" when I do it. No matter what syntax I've tried.

The only way I can make it work is if I paste the encrypted email directly into the script, then it works. And that's even though that the @encryptedemail is set to the exact same encrypted email when I display it.


This means that it works when I do this:

%%[ SET @encryptedemail = QueryParameter("email")
SET @decryptedemail = DecryptSymmetric('S8sdh+dSdSa=', "des;mode=ecb;padding=zeros", @null, "mypassword", @null, @null, @null, @null) ]%%

The decrypted mail is:


Am I missing something?

Best Answer chosen by Nikolai Hvid
Nikolai HvidNikolai Hvid



I did find a workaround that is simpler, however it only works when you're redirecting to a Salesforce Cloudpage.

So the way I did it was in the e-mail I created the link like this:

<a href="%%=RedirectTo(CloudPagesURL(1234))=%%" >CLICK HERE</a>
Replace 1234 with your Cloudpage ID. You find it in the options for the cloudpage, which you want to redirect to.


This way all the attributes of the recipient is sent hidden to the landingpage.

On the landingpage we can then fetch the e-mail address and any other attributes for the member like this:

VAR @country
SET @country= QueryParameter('country')
The country is:<br>

Email of the customer:<br>

And e-mail can be fetched with just %%emailaddr%% as I think that is a native attribute from Salesforce.


Denise CrosbyDenise Crosby 
I am trying to setup my users with Lightning For Outlook. We have Office 365 and Office Professional Plus 2013. We also have Salesforce Enterprise Edition. After installing the plugin here (, users cannot see the "View" button in Outlook to be able to sync emails to Salesforce. I was somehow able to get it working on my machine, so I know it should look like this:

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Best Answer chosen by Denise Crosby
Harold CarlsonHarold Carlson
Sorry, I looked all around my implementation and I cannot find a way to not make it show up.  I would open a case with Salesforce support.
Kate WalshKate Walsh 
I do not mind the Ref ID in the footer of the email, but on the subject line it is causing problems,  Is there a way to remove it from the 

When I test the email within my company I get what I expect:

When I go outside to my test google account, I get this:
Yaskawa Solectria Solar:: Kate Walsh Field Acct:: Case: 00007981 [ ref:_00DU0KJ88._500U09toWJ:ref ]

I do not want the Ref ID in the Subject line.  Can I stop it from showing up is in the body of the email and that is fine with me and my users.

Also, I thought I had replaced the Sent By Kate Walsh Via....salesforce but it is back:
Kate Walsh via 
What are my alternatives...? 

Thanks in advance for any suggestions
Best Answer chosen by Kate Walsh
Jeff MayJeff May
Under you Support Settings, uncheck the 'include Thread ID in Subject'
Ola AdekunleOla Adekunle 
Is it possible after sending a mass email (leads),  is there a way in salesforce to get feedback as to how many or which of the the emails were opened so reports or preferably automation can be done on those feedbacks for follow ups?
Best Answer chosen by Ola Adekunle
Swagat TalsaniaSwagat Talsania
Hello Ola,
You can use the standard "HTML Email Status Report" available in the Contacts tab at the bottom to find this. For this to work, you need to use HTML email templates.

HTML Email Status Report
Additionally, you can also add this as a related list on the Contact page layout.

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Hope this helps.

Carla NadinCarla Nadin 
Hi - I want to install Marketo Sales Insight for sending email blasts to my contacts. whats the difference between installing to my sandbox vs production?
Best Answer chosen by Carla Nadin
Naman BawaNaman Bawa
Sandbox is your testing environment and does not contain the real time data. To test an application recommended practice is to install an app first in Sandbox check for any custom code side effects and app capability to meet business needs. If all is good then install the same app in production and start using it.

I would say there is a huge difference in a way that whatever actions you will perform in Sandbox will not be automatically carried over to production. They will have to reconfigured from scratch. Also Sandbox contains clone of Production data to a point of time and is not real time you will have to refresh it to get the latest production data in sandbox. Any changes made to data in sandbox is not automatically reflected in Production and vice - versa. Also once you refresh your sandbox all the installed apps and customizations are lost if they are not in production.
Lorraine SchiestelLorraine Schiestel 

I want to add specific text in an email template, depending on if a field is checked or not. 

The field is: {!Purchase_Request_Form__c.Is_this_a_Reimbursement__c}

It's a checkbox field, so if we just added this if would be 1 if it was checked, and 0 if it wasn't. Is there a way to set this up that if the reimbursement field was 1, the text in the email would say something like "This item was for a reimbursement", and then if the value was 0 a text of "This item was not for a reimbursement"?

Thanks in advance!
Best Answer chosen by Lorraine Schiestel
Om PrakashOm Prakash
No, We need to create a formula field as mentioned in my previous reply.
Please follow this step:
Please go To 
Setup > Object Manager > 
Click on Object Name "Purchase Request Form"
then in left sidebar click > Fields & Relationships
Click on > New
Data Type = Formula then click Next
Enter field Label = Reimbursement Message
Field Name automatically become=  Reimbursement_Message
Choose Formula Return Type = Text . , click Next
In formula Editor enter this formula
If(Is_this_a_Reimbursement__c, 'This item was for a reimbursement', 'This item was not for a reimbursement')

Click Next
Mark visible for profile/s

Click Next
You can uncheck if we don't want to show this filed on any layout
Click save.

Now please use bellow in email template


Upasna LangarUpasna Langar 
Can someone help me with this :
I have two processes for cases, and I want to use them in the process builder, How can I have a criteria to filter them. 
for eg: If I want to use the product support cases only, How can I use them in the process builder. Attaching the screenshot for reference:
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Best Answer chosen by Upasna Langar
Jay BJay B

Hi Upasna,

What are you trying to accomplish with the process builder? 

You could assign specific record types to specific profile so the only see either "Product Support" or "Billing".

Curious to know your thoughts around this.