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Lorraine SchiestelLorraine Schiestel 

I want to add specific text in an email template, depending on if a field is checked or not. 

The field is: {!Purchase_Request_Form__c.Is_this_a_Reimbursement__c}

It's a checkbox field, so if we just added this if would be 1 if it was checked, and 0 if it wasn't. Is there a way to set this up that if the reimbursement field was 1, the text in the email would say something like "This item was for a reimbursement", and then if the value was 0 a text of "This item was not for a reimbursement"?

Thanks in advance!
Best Answer chosen by Lorraine Schiestel
Om PrakashOm Prakash
No, We need to create a formula field as mentioned in my previous reply.
Please follow this step:
Please go To 
Setup > Object Manager > 
Click on Object Name "Purchase Request Form"
then in left sidebar click > Fields & Relationships
Click on > New
Data Type = Formula then click Next
Enter field Label = Reimbursement Message
Field Name automatically become=  Reimbursement_Message
Choose Formula Return Type = Text . , click Next
In formula Editor enter this formula
If(Is_this_a_Reimbursement__c, 'This item was for a reimbursement', 'This item was not for a reimbursement')

Click Next
Mark visible for profile/s

Click Next
You can uncheck if we don't want to show this filed on any layout
Click save.

Now please use bellow in email template


Upasna LangarUpasna Langar 
Can someone help me with this :
I have two processes for cases, and I want to use them in the process builder, How can I have a criteria to filter them. 
for eg: If I want to use the product support cases only, How can I use them in the process builder. Attaching the screenshot for reference:
User-added image
Best Answer chosen by Upasna Langar
Jay BJay B

Hi Upasna,

What are you trying to accomplish with the process builder? 

You could assign specific record types to specific profile so the only see either "Product Support" or "Billing".

Curious to know your thoughts around this.



Jenn MooreJenn Moore 

Having issues with the Activity Email. When you try to compose an email you aren't allowed to enter the required Subject or Body. Anyone know how you go about fixing this?

User-added imageThanks So Much,

Best Answer chosen by Jenn Moore
Raju KonaRaju Kona
@Jenn Moore,
Can you click on long note then again click on Email button there?
I think you can drag the Long a Note to first place and email will be in second on page layout. You can send email now. 
By default teh email component is not loading properly. That is a bug from saelsofrce. You can click on it one more time. you will see actual email edit page. 

User-added image

thank you
David NavaDavid Nava 
When creating a workflow rule to send an email alert or a process builder process to perform the same action, I cannot choose from my Lighting Email Templates, only the Classic Email Templates.

Is there a way to create an Email Alert using a Lighting Email Template?
 (Thank you in advance Answers Rock Stars!)
Best Answer chosen by David Nava
Prashant PandeyPrashant Pandey
Are you using classic or lightning?

Unformtryblty you can not use lightning email template in an email alert.

Upvote idea here.
Kristine PangelinanKristine Pangelinan 
Multiple users of Salesforce Inbox + Gmail are having issues with (1) gmail freezing, (2) emails not syncing to salesforce. 
Per a user, "With it enabled I am getting extreme lag when sending messages specifically when inbox loads after I hit refresh and then again when trying to log them. Not getting a specific error, but my gmail page was freezing before and unresponsive so I would have to kill the page to continue."
Any ideas on how to troubleshoot?
Best Answer chosen by Kristine Pangelinan
Kristine PangelinanKristine Pangelinan

Good call! I actually submitted a case and spoke with someone. I'll share details here. Hope it helps everyone. See below.

As discussed, we have a Known Issue for this one and as of this time, the issue is now fixed for all Salesforce instances: 

Salesforce Inbox causes delay when loading Gmail records in chrome 72.0.3626.81 

Moving forward, if you wanted to move to Salesforce extension (new extension), kindly ask for your admin to follow the steps in the article below: 

Move Sales Reps to the Gmail Integration with Inbox from Legacy Salesforce Inbox 

Once the steps above
has been performed by your admin, your users can now download and start using the extension accordingly. Below is the link of the extension: 

Matthew GodfroyMatthew Godfroy 
Hi - We have a user who received a "Salesforce Bounce Forwarder" email stating the following: 
  • "Hello,
    Your email wasn't delivered. See attached.
    You're getting this message because you turned on Bounce Management and selected Return bounced emails to sender."
However, the email she sent was delivered as she got an auto-response from the recipient confirming the email was successfully received.  After receiving the auto response from the recipient, she then got the Salesforce Bounce Forwarder email. 

Has anybody received a Bounce email from Salesforce even when the email was in fact delivered?  I also requested an Email Log and was able to again confirm that the email was delivered.

Best Answer chosen by Matthew Godfroy
Shane SmShane Sm
Hello folks.

This issue is caused by Spring 19 feature that is detailed here:

To work around this we turned off the option "Return bounced emails to sender" In Setup -> Deliverability

This option, when an email bounces, will be captured by Salesforce and sent back to the original sender.  In our case that was our Email-To-Case email address so every bounce generated a case.

Hopefully this resolves the issue for others.
Billy ClaunchBilly Claunch 
I have used Inbox for a couple years. Have about 40 users; 10 of them, (including myself) have experienced Inbox causing Chrome to become unresponsive. I don't see any issues posted, and I have experienced this on multiple orgs. Anyone else have this issue?
Best Answer chosen by Jayson ( 
Mary-Jo MachelMary-Jo Machel
The issue has been resolved. You should be able to use Inbox again.
Vyneta RyanVyneta Ryan 
Sometimes the auto-save happens at a bad time and there is not a way to go back if you make a change you don't want to keep.
Best Answer chosen by Miglena ( 
Kara SchoelerKara Schoeler
At this time, you cannot turn off the autosave functionality.  However, depending on the block that you are making changes, you can click the Control + Z (Command + Z on Mac OS) which will undo your recent actions.

We are looking to provide more complete undo functionality in a future roadmap.
Ramesh SRamesh S 
I have a requirment where i need to write a trigger on salesforce chatter field item.
When a new post is created in the chatter the trigger should fire and get the values of "User id, topic's included for that post and the text entered in the post" How can i get that..
Please help me out ..

Thanks in advance..
Best Answer chosen by Ramesh S
Arun P MenonArun P Menon
Hi Ramesh,

Topic and FeedItem linked to each other through TopicAssignment object. So if you want to get topic name, then you need to query TopicAssignment object with EntityID where EntityID is the FeedItem Id you are getting in trigger. Then you can query Topic object to get topic name. Its not that easy to get topic name as well as feed item together.  But its possible if you know apex coding.
Dave WolfeDave Wolfe 
Using Lightning for Outlook and email attachments are not being added to activity history even though the emails are being added.  The add attachments checkbox is checked.  I see the message boxes in the lightning for outlook side panel saying that the email is attached.  I also see one for adding attachments but the adding attachment message box is gray, not green.  
Best Answer chosen by Ed ( 
Dave WolfeDave Wolfe
Yes, I needed to show the files related list. My attachments were there waiting for me. Thanks [] Dave Wolfe IT Director Osterman & Company, Inc. T: 203-649-4156 | M: +1 2037456984 | F: 203-272-4261 | [cid:ISO_ost1_4b4cda9a-38b9-4284-9a46-fcdae018a08e.png] Information contained in this email is subject to the disclaimer found by clicking on the following link: