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Sandra HeiderSandra Heider 
Dear all,

I have encountered an issue when I attempt to create a debug log :

Having an active trace flag triggers debug logging. You have 261 MB of the maximum 250 MB of debug logs. Before you can edit trace flags, delete some debug logs.

Could anyone tell me how to delete debug log please ?!

Thank you !!
Best Answer chosen by Sandra Heider
Sedoud BoussadSedoud Boussad
Hi Sandra,

Are you comfortable with the Developer Console and SOQL ?

You have to Open the developer console, write the following query in the Query Editor Tab :

SELECT Id FROM apexlog

Image ajoutée par l'utilisateur

And then select the debug log records and delete them.

Hope it helps :)
Best Answer chosen by Toni Metzger
alsinan nazimalsinan nazim
Hi Toni,

In my point of view, Classic will exist eventhough Lightning has been added with new features till the recent Dreamforce. Salesforce also tells that "Saying Hello to Lightning Experience Doesn’t Mean Saying Goodbye to Salesforce Classic".

But,the new Release Notes are now making the point that certain new features will be "available in Lightning Experience only", also we had seen that almost all Salesforce product presentations have been in the Lightning Experience since Dreamforce. So for atleast the coming two or three years, Classic will be there, as now. But we cant predict about the future business, since trends and trendsetters in Cloud are changing day by day.

Have a nice day.
Maria Lourdes BarredoMaria Lourdes Barredo 
I found this resolution "!/feedtype=SINGLE_QUESTION_SEARCH_RESULT&id=90630000000CqIeAAK ", but this does not seem to fix our issue. I checke the record type of the user and it's the one on the Global Action. 
Best Answer chosen by Maria Lourdes Barredo
Shyam NairShyam Nair
Could you please give some more details. Are you getting any errors. Or have you checked if there are record types on Contact object in your org? 
Evan StevensonEvan Stevenson 
Some employees at our company use Salesforce, but all use Outlook. For this reason, we use a company-wide shared calendar in Outlook.

Using Salesforce for Outlook, is it possible to sync events from our shared Outlook calendar to our Salesforce calendar?

This way employees with Salesforce would not have to refer to the Outlook calendar, and would have everything centralized in Salesforce.

Any help is much appreciated. Thank you.
Best Answer chosen by Evan Stevenson
Vinay ChaturvediVinay Chaturvedi
Unfortunately, this has not yet been addressed.
As for calendar sync - you can use Salesforce for Outlook to sync just their personal calendars so the information is matching without the need to sync emails, contacts et cetera.
You can vote for this idea

You can try this and similar  appexchange apps can do this for you. Please take a look at it.

Just an  FYI-
Public Calendars can be shared in Salesforce CRM and Outlook calendars can be shared.

PROBLEM: How can we sync events between a shared Outlook calendar and a shared public Salesforce CRM calendar?

SOLUTION: It can be done using a shared INDIVIDUAL Salesforce CRM calendar on a generic username:

Salesforce CRM setup:
Create a generic username in such as "Corp Calendar"
Log into Salesforce CRM with that username
Share the personal calendar with everyone (Setup | My Personal Info | Calendar... Add (pick group or roles with needed users), Full Access (or o.w. as needed)
Outlook setup:
Create a generic account in Outlook/Exchange
Share the Calendar in Outlook with everyone
Allows users to update calendar in Outlook and in Salesforce CRM and sync as needed.
This method will expend a Salesforce CRM license, but it will allow sharing and sync'ing of public calendar.

Hope this helps !!!

Check my latest blog topics on

Abhilash MuraliAbhilash Murali 
I am in process to integrate with Call Fire and for that I need full url of all leads in ONE field. I exported the Ids and pasted the URL(since its same for all) in two diff fields in EXCEL but cant combine it. I tried using "&" way and Caoncteanate function as well>>>
=CONCATENATE(P3,Q3)..Not a Solution.
So if anyone knows in Excel or Salesforce please let me know.

Best Answer chosen by Abhilash Murali
Eric StephensonEric Stephenson
Abhilash, I see Martin has kindly provided some suggestions, please take a moment to select a "Best Answer" to help others in the community with similar questions. Thank you both for your contribution to help Make Answers Great Again.
Siddharth MadhavSiddharth Madhav 
The Known Issue on 

Doesnot have a work arround for Person Accounts any suggestions ?
Best Answer chosen by Siddharth Madhav
Olga LozaOlga Loza
Yes! We use Person Accounts and because of it cannot populate Contact lookup on Cases from the Salesforce for Outlook (SFO) Side Panel Global Action.

My workaround is to use the Account lookup in the Side Panel instead of Contact and add a workflow to fill in Contact field on Case creation.
  1. Add Account lookup field to the In New Case Global Action layout. You can hide Contact lookup to save space since you can't use it in SFO anyway.
  2. Create a formula field on Case to pull up the Account's corresponding Contact ID (Account.PersonContactId). The field has to be available to everyone who uses Cases but does not have to be on any page layout.
  3. Create a process (I used the Process Builder) to populate Contact lookup with that formula field's value. My process runs on Case Create and conditions are [ContactID is Null AND AcountID is Not Null].
Having Contact linked to Cases is essential for the standard Case functions, such as new comment and case close notifications. Unfortunately, Person Accounts are still lagging behind in SFDC development and support. This workaround works well for us.
Jared ActisJared Actis 
Our company is just implementing Salesforce and our users have been using a tool that is just like Outlook for Salesforce with our old system. Now that I am getting it downloaded on everyone’s machines, it looks as if there is going to be a problem with the Time zones. Many of these users are sales people and travel.

is there any way to automatically update the time zone in Salesforce when they travel without having to go into their personal settings every time? The sync does not work unless the time zone in Salesforce matches the time zone on Windows.

I have seen a couple articles that are a few years old and wanted to know if there has been any update to this.
Best Answer chosen by Jared Actis
MiglenaMiglena ( 
Hello Jared,

I found the following idea about automatic time zone updating:
Please feel free to vote it up. 

I also consulted with the team and unfortunately, currently there is not an option to automatically update the time zone in Salesforce. When users move to a different timezone, they will need to update the time zone in salesforce org as per the local time zone. 
Please take a look at the following article:
Hope this helps!
Alex Villas-BoasAlex Villas-Boas 
I get this message every time I try to install Salesforce for Outlook.
User-added image
I then went to this link to install Office 2010 PIA independently:

However this did not work either. It would extract the .msi file successfully, but running the .msi file would not work - it would only start to load and then just vanish with no error messages...

Any help would be greatly appreciated


Software in use:
Windows 7 Pro 32 bit
Office 2010

Best Answer chosen by Moderator ( 
Alex Villas-BoasAlex Villas-Boas
After much testing, I have finally found the solution to this problem. If you encounter the same problem as seen in the image above, first check that Office 2010 Primary Interop Assemblies is not already installed on your computer. You can do this by going to Control Panel > Programs > Uninstall a program

If  Office 2010 Primary Interop Assemblies  is present in the list, right click and select Repair.
Then restart the Salesforce for Outlook installer and it should work...

If it is not present on the list, download and install Office 2010 PIA from the microsoft website:
After it has been installed, you will have to do a repair on it as well to get the SalesForce for Outlook installer to work!
Jessica BJessica B 
I have an HTML Email Template that includes a link to a PDF that is hosted on our company's website (outside of Salesforce), but I also want to attach the actual PDF file to the HTML Email Template. I have uploaded a PDF file that is 1.28mb in size in the HTML Email Template detail page, that is present at the bottom of the page under the HTML version and Text version (see screen shot below).

HTML Email Template - Attachments

However, I can't seem to figure out how to get the PDF to attach to the Mass email correctly - it keeps attaching as (file name)_pdf.html in the email that is received by the recipient. 

I've asked this question before, but must have no been specific enough, because the respondent told me to do exactly as I have already done (attach in the HTML Template). If this would have worked, I wouldn't be asking lol. 


Best Answer chosen by Moderator ( 
Larry BurttLarry Burtt
You will need to set up the HTML email template with an embeded HTML link to the document you want them to open, presumable on you website or other hosted site.

Here is an example of some HTML code with a PDF document.


Here is a link to a file.

<a href="">
Click here for W4</a>
Just a test


If you create you HTML email template like above it will look like this:

User-added image

Send yourselft a test and see how it works.

Good luck,


Laura SpenceLaura Spence 
I am trying to get the Salesforce Side Panel to load in Outlook 2013. I was successful when I was using the Sandbox but I can't get it to work in Production. My role has access to the sidepanel and the sidepanel has been activated in the configuration. One interesting thing as I read old posts is I don't have SalesforceForOutlook listed in the register. The addin panel is there but not SalesforceForOutlook.
Best Answer chosen by Laura Spence
Laura SpenceLaura Spence
The following solved the issue.
- Had to disconnect my id from the Salesforce App for Outlook as it can not co-exist with Salesforce for Outlook
- Close Outlook and Salesforce for Outlook.
- Click on start type %appdata% > > Salesforce for Outlook > (rename DB folder to DB-old)
- Optimize Internet Explorer by following below link:
- Relaunch Outlook and Salesforce for Outlook: login with Salesforce production ID.