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Pascal StieglitzPascal Stieglitz 
Hello everyone,

Ususally we have SF Panel for outlook enabled and it is working fine, but we have one user where the panel appears in the inbox but not when this person replies to an email.
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User-added image

I assume this is a configuration in outlook but i don't know which one. For all our other users it is working.
Can someone give me a solution?

Thank you
Best Answer chosen by Pascal Stieglitz
Pascal StieglitzPascal Stieglitz
Its was just hidden..
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Piya FiedlerPiya Fiedler 

We have 2 users with Salesforce for Outlook (Outlook 365 on Windows 10) which their sidebar is appearing on the left side of Outlook or floats completely outside of the Outlook application and "floats." Has anybody else had this issue? We are on the newest version of SFO (3.4.3).

Thank you!

Best Answer chosen by Piya Fiedler
Piya FiedlerPiya Fiedler
I just spoke with Salesforce Support and here is the fix ( (  I thought I'd leave this question up so it shows in Google results.
Jordy FalgoutJordy Falgout 
I would like to manage approval requests from the Salesforce Chatter app for Windows 10. I receive the approval requests in the notifications, but I get a record not found error when I click on the notification. Should that notification bring me to the record from which the request for approval was generated?
Best Answer chosen by Bhavin ( 
EdEd ( 
Hi Jordy,

Here are some of the possibilities why you are receiving the error:
-The record associated to the approval has been deleted
-The approval request has been recalled
-Approval step has been approved or rejected.

When clicking on the notification, it should take you to the approval step record and not the record that was submitted for approval.

I hope this answers your query.
Sandra HeiderSandra Heider 
Dear all,

I have encountered an issue when I attempt to create a debug log :

Having an active trace flag triggers debug logging. You have 261 MB of the maximum 250 MB of debug logs. Before you can edit trace flags, delete some debug logs.

Could anyone tell me how to delete debug log please ?!

Thank you !!
Best Answer chosen by Sandra Heider
Sedoud BoussadSedoud Boussad
Hi Sandra,

Are you comfortable with the Developer Console and SOQL ?

You have to Open the developer console, write the following query in the Query Editor Tab :

SELECT Id FROM apexlog

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And then select the debug log records and delete them.

Hope it helps :)
Best Answer chosen by Toni Metzger
alsinan nazimalsinan nazim
Hi Toni,

In my point of view, Classic will exist eventhough Lightning has been added with new features till the recent Dreamforce. Salesforce also tells that "Saying Hello to Lightning Experience Doesn’t Mean Saying Goodbye to Salesforce Classic".

But,the new Release Notes are now making the point that certain new features will be "available in Lightning Experience only", also we had seen that almost all Salesforce product presentations have been in the Lightning Experience since Dreamforce. So for atleast the coming two or three years, Classic will be there, as now. But we cant predict about the future business, since trends and trendsetters in Cloud are changing day by day.

Have a nice day.
Maria Lourdes BarredoMaria Lourdes Barredo 
I found this resolution "!/feedtype=SINGLE_QUESTION_SEARCH_RESULT&id=90630000000CqIeAAK ", but this does not seem to fix our issue. I checke the record type of the user and it's the one on the Global Action. 
Best Answer chosen by Maria Lourdes Barredo
Shyam NairShyam Nair
Could you please give some more details. Are you getting any errors. Or have you checked if there are record types on Contact object in your org? 
Adrian JoubertAdrian Joubert 
Hello everyone and Happy New Year !

I would like to integrate an instant messaging module into my community. I would like users in my community to chat with each other, by instantiating, in desktop. 

It's not for communicating with customer service, but really between users.

Do you know if a module of this type is integrable with Community Cloud? My community runs under the Napili template.

Thank you in advance,

Best Answer chosen by Adrian Joubert
Adrian JoubertAdrian Joubert
Hello everyone,

I am proud to announce that this summer, we launched our own instant messaging module. Every user in our community can chat instantly with the member they want. 

This allows us to accelerate interactions between our different users, it is one of the principles of our community platform for coworkers working in our coworking spaces.

We thought it was an "impossible" development, so we are proud to have put this component into production.

Have a good day, everyone!
Evan StevensonEvan Stevenson 
Some employees at our company use Salesforce, but all use Outlook. For this reason, we use a company-wide shared calendar in Outlook.

Using Salesforce for Outlook, is it possible to sync events from our shared Outlook calendar to our Salesforce calendar?

This way employees with Salesforce would not have to refer to the Outlook calendar, and would have everything centralized in Salesforce.

Any help is much appreciated. Thank you.
Best Answer chosen by Evan Stevenson
Vinay ChaturvediVinay Chaturvedi
Unfortunately, this has not yet been addressed.
As for calendar sync - you can use Salesforce for Outlook to sync just their personal calendars so the information is matching without the need to sync emails, contacts et cetera.
You can vote for this idea

You can try this and similar  appexchange apps can do this for you. Please take a look at it.

Just an  FYI-
Public Calendars can be shared in Salesforce CRM and Outlook calendars can be shared.

PROBLEM: How can we sync events between a shared Outlook calendar and a shared public Salesforce CRM calendar?

SOLUTION: It can be done using a shared INDIVIDUAL Salesforce CRM calendar on a generic username:

Salesforce CRM setup:
Create a generic username in such as "Corp Calendar"
Log into Salesforce CRM with that username
Share the personal calendar with everyone (Setup | My Personal Info | Calendar... Add (pick group or roles with needed users), Full Access (or o.w. as needed)
Outlook setup:
Create a generic account in Outlook/Exchange
Share the Calendar in Outlook with everyone
Allows users to update calendar in Outlook and in Salesforce CRM and sync as needed.
This method will expend a Salesforce CRM license, but it will allow sharing and sync'ing of public calendar.

Hope this helps !!!

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Abhilash MuraliAbhilash Murali 
I am in process to integrate with Call Fire and for that I need full url of all leads in ONE field. I exported the Ids and pasted the URL(since its same for all) in two diff fields in EXCEL but cant combine it. I tried using "&" way and Caoncteanate function as well>>>
=CONCATENATE(P3,Q3)..Not a Solution.
So if anyone knows in Excel or Salesforce please let me know.

Best Answer chosen by Abhilash Murali
Eric StephensonEric Stephenson
Abhilash, I see Martin has kindly provided some suggestions, please take a moment to select a "Best Answer" to help others in the community with similar questions. Thank you both for your contribution to help Make Answers Great Again.
Siddharth MadhavSiddharth Madhav 
The Known Issue on 

Doesnot have a work arround for Person Accounts any suggestions ?
Best Answer chosen by Siddharth Madhav
Olga LozaOlga Loza
Yes! We use Person Accounts and because of it cannot populate Contact lookup on Cases from the Salesforce for Outlook (SFO) Side Panel Global Action.

My workaround is to use the Account lookup in the Side Panel instead of Contact and add a workflow to fill in Contact field on Case creation.
  1. Add Account lookup field to the In New Case Global Action layout. You can hide Contact lookup to save space since you can't use it in SFO anyway.
  2. Create a formula field on Case to pull up the Account's corresponding Contact ID (Account.PersonContactId). The field has to be available to everyone who uses Cases but does not have to be on any page layout.
  3. Create a process (I used the Process Builder) to populate Contact lookup with that formula field's value. My process runs on Case Create and conditions are [ContactID is Null AND AcountID is Not Null].
Having Contact linked to Cases is essential for the standard Case functions, such as new comment and case close notifications. Unfortunately, Person Accounts are still lagging behind in SFDC development and support. This workaround works well for us.