Ask Search:
Forrest MulduneForrest Muldune 

I created a new VR , view below.

ISCHANGED( Firm__c ), 
Firm__r.Available_Provider__c  = FALSE 

When I create a new record, this VR does not fire. I want the VR to fire when someone created a new record as well.

Can you all help me on this?
Best Answer chosen by Forrest Muldune
Geoffrey FlynnGeoffrey Flynn
ISCHANGED doesn't fire on new records because it hasn't changed from anything.  Try something like this instead
  ISCHANGED( Firm__c ), 
 Firm__r.Available_Provider__c  = FALSE 

Marie CroutchMarie Croutch 
I feel like I am missing something.  I have configured on demand email-to-case using a mailbox.  Because there is a lot of spam, I have to setup rules on which emails to forward to the SalesForce Email Services Address.  
However, when email is forwarded, the web email address is always the support email, rather than the original sender. 
How do you get SalesForce to recognize the original sender, instead of the support email address it is forwarded from? 
Best Answer chosen by Marie Croutch
Nicole CarielloNicole Cariello 
Enabled Knowledge, setup data categories, created a fake article for testing. Enabled knowledge through side bar under customize console and enabled under layout properties. I, under admin login, cannot see the sidebar.
Any ideas what would cause that?
Best Answer chosen by Nicole Cariello
Nicole CarielloNicole Cariello
That did not link out to anything, but I ended up figuring it out. I added the Articles related list to the case layout and then make sure to add the Knowledge component as a main tab sidebar and this resolved it
Steve ConnellySteve Connelly 
Good afternoon all,

So, we currently have three Case record types where reps can use one for process A, or a different one for process B or a third one for both process A & B.

I want to simplify this for the end user.I took the page layoiut for the A&B processes and made duplicates for working with and created just a page layout for each and then created a choose which process the agent wants to use.

Here is the question, do I have to create separate record types each with it's own page layout? or can I call more than on page layout for a single record type?

Best Answer chosen by Steve Connelly
Derhyk DoggettDerhyk Doggett
Hi Steve,
If I understand correctly, you want to change Case layouts between 1 of 3 layouts, depending on Case details.
To switch the Page Layout for a User, the record type will need to change, so you will need 3 record types.
You can create Workflow Rules to change the record type automatically based on criteria.

Also, you can assign 1 record type as master to a user and avoid the record type selection when creating records.
The record type access controls what record types a user can create, but record level access does not take record types into account, so they will still have access to the record once the record type changes via Workflow.

This link may also be of some help.

Jeremy BJeremy B 
I have always used table view to view my cases. I switched to split view just to see what it was like. I didn't care for it so I switched it back. This is all fine except when I open a case it opens it in split view. How do I get the case to just open in the whole screen again?
Best Answer chosen by Jeremy B
Jeremy BJeremy B
Thanks Ed, I actually got it figured out. Clicking the little border button in the split between the case and the list of cases was all I needed to do.
teresa loperteresa loper 

I am creating a new user and I want to select a custom profile that I have built in the Profile tab. To do so, I need to select first the option "Salesforce" in the User Licence tab. This option doesn't appear anymore ( I created a user a few days ago and I could select this option). How can I get the "Salesforce" option in User License tab?

Best Answer chosen by teresa loper
Douglas BurkhartDouglas Burkhart
Hi Teresa,

If you're not seeing that option, I would first confirm if you have any available licenses. To do so, navigate to Setup - System Overview and review the section for Most Used Licenses.

Steve SchlegelSteve Schlegel 
My Community hyperlinks within Knowledge and HTML Editor components will wrap in the middle of the word.

User-added image
Best Answer chosen by Steve Schlegel
Steve SchlegelSteve Schlegel
We fixed it with a bit of CSS code in the Builder Branding area:
.slds-rich-text-editor__output a{

Anthony RobertsAnthony Roberts 
How do customers opt in to receive extended support for salesforce in lightning thru December 2017
Best Answer chosen by Ed ( 
Eneida MaskutiEneida Maskuti
I submitted a salesforce support case for this exact question.
I have included their response below.
Opt in for Extended Support will begin with Winter '18*.
*Currently targeted for October 2017, subject to change

Once the Opt in for extended support is deployed (October 17), the option to receive extend support will become visible on your orgs critical update page. 

Vincent VitoloVincent Vitolo 
I've come across and issue when inserting data into Account fields that routinely update on a weekly basis with no problems. The csv summary report is giving me the error of: 

The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 3011a0000001OSK. Flow error messages: This interview has been terminated as another interview in the same bulk execution request failed with the following error: <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow.  Please contact your system administrator for more information.  Contact your administrator for help.

FYI, I am an admin on the account. 
Best Answer chosen by Vincent Vitolo
Oliver ClausenOliver Clausen

Hi Vincent,

the ID in the error message belongs to a Process Builder flow. Usually you can look up an ID by just copy & pasting it after your Salesforce org base URL, but this doesn't work with flows. You have to use a tool like the workbench ( After logging in go to info, Metadata Types & Components. Choose the value Flow from the picklist. Click on Expand All and search for the ID in the error message. Now you have the name of the Process Builder flow and can look it up. You can find the Process Builder if you search for it in the setup. In the Process Builder you have to correct the flow or you can disable it.

Did this help you?


Charles ThompsonCharles Thompson 
Help & Training recommends using Salesforce for Twitter & Facebook (" target="_blank), an app from the App Exchange.  On the app's Exchange page, though, we're told that 
  • This listing is private and cannot be found by searching or browsing on the AppExchange.
  • Please note: on April 15, 2017, Salesforce will no longer provide maintenance for this package
Neither the Help & Training page nor the App Exchange page mention whether this functionality has been replaced, and if so, what is the replacement.
Best Answer chosen by Charles Thompson
David HalesDavid Hales
Hi Charles,

This warning usually means that the partner who develops this application has not started or failed to pass the security review. During the app installation, there's a warning displayed that reads like the following..."Salesforce Inc. is not the provider of this application and has not conducted any review of it. Please click here to understand what this means with respect to security and trust". Private listings that were delisted are usually due to problems with their periodic security review.
Alternately, the app may be private on purpose, for example, if the vendor does not wish for their app to be searchable on the AppExchange.

This has been replaced by

Please check this hopefully this helps .
Best Regards 
David Hales (1058)