Notification Delivery Settings)
Does anyone know what the resolution is here?
first someone needs to log into Org via Salesforce iOS or Android app. Then these apps will become available options in Edit Delivery Settings page, since they are now avaialble and shown in Connected Apps ass well.
I hope this helps.
I thought it's a permission to let the user use "Flow", i.e., click the flow custom button, ect. However, my user without that checkbox ticked is still able to do so.
Then I thought it might be a permission to let the user create flow. But if a user's profile has "Manage Force.com Flow" and "Run Flows" checked, he is able to create flow without having "Force.com Flow User" checked in user record.
Did a lot of searches but can't find a proper answer. Thanks.
I think this will shed some light. https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_admin_flow_detail.htm&language=nl (https://help.salesforce.com/apex/HTViewHelpDoc?id=vpm_admin_flow_detail.htm&language=nl)
Perhaps your user had the “Run Flows” permission toggled on which would make the "Force.com Flow User" value irrelevant.
While browsing over internet I came accross below question and tried to check it into my Org and I was able to update email address using columns Contact ID and Email Address in csv. I am not sure that which is accurate or what question is saying. Can you please help me understand by explaining it.
Q: marketing has requested that the system administrator update contacts with a spreadsheet of email address. Which set of fields are required to update the contact with new email address using Data Import Wizard.
Option 1: Account ID and Contact ID
Option 2: Account ID and Contact Email Address
Option 3: Account Name and Contact Name.
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I'm sure I'm making a dumb mistake and missing a step, so any help is very appreciated. So I'm new to SF and I'm trying to create an assignment rule that automatically puts any new case into a queue. So I've got it set that any time Case: StatusequalsNew then it should Assign to the queue. However, I've been creating new cases for a while now with the Status being New and nothing is getting sent to the queue. I can manually change the owner to the Queue, but that is not the goal.
Any feedback on what I might be doing wrong would be greatly appreciated.
1. Go to Setup | Customize | Cases | Assignment Rules, look at your assignment rule, and make sure Active is checked on.
2. When you create the case, make sure the "Assign using active assignment rules" box is checked at the bottom. You can turn this checkbox on by default by setting it in the page layout, Setup | Customize | Cases | Page Layouts, edit the page layout, and click the Layout Properties button.
- Actively Looking
- Not Looking (No reason given)
- Obtained Employment - Direct
I want to create a validation that if a candidate selects "Actively Looking" then they are not allowed to select any of the other options as well.
Do you know the best way of doing this such as:
If selected "Actively Looking" then if count of other options > 0 then error.
How can I translate this in salesforce validation?
When agents log out in the evening and log back in the morning, there could be about 20 cases in the queue waiting for the 1st agent to arrive the following morning.
Currently, we are seeing that when Agent 1 logs into the widget, all 20 cases are being assigned out siminutaneously. Is this a known issue that the capacity is ignored upon initial login when a single agent logs into the widget? Or is this something that can be prevented?
So, if capacity is set to 5. Agent 1 sets to available - 5 cases will be received. If Agent 1 goes offline, and then back to available, another 5 cases will send because capacity was reset to 0 when offline.
I am creating a validation rule for cases where we want to prevent certain combinations of a sub reason & closure reason from being chosen, I have tried a combination of formulas but i cannot get it to work correctly -
AND (ispickval ( Sub_Reason__c, "Account Servicing"),
AND (ispickval ( Case_Closure_Reasons__c, "Cancelled"),
ispickval ( Case_Closure_Reasons__c, "Skipped"),
ispickval ( Case_Closure_Reasons__c, "CPA/Sick"),
ispickval ( Case_Closure_Reasons__c, "Stayed On")
Essentially what the logic needs to be is -
Sub_Reason__c, "Account Servicing" AND (Case_Closure_Reasons__c, "Cancelled" OR Case_Closure_Reasons__c, "Skipped"
OR Case_Closure_Reasons__c, "CPA/Sick"
OR Case_Closure_Reasons__c, "Stayed On")
But i cannot make it do what I want it to do.
It either doesn't work at all, or will not let you select anything - even if it is outside of the range - short of doing a validation rule for every possible combination, I'm a bit stuck!
As you need Sub_reason = Account Servicing and Case_Closure_Reasons__c = Cancelled/Skipped/CPA/Sick/Stayed On. For this below formula will work.
AND (ispickval ( Sub_Reason__c, "Account Servicing"), OR (ispickval ( Case_Closure_Reasons__c, "Cancelled"), ispickval ( Case_Closure_Reasons__c, "Skipped"), ispickval ( Case_Closure_Reasons__c, "CPA/Sick"), ispickval ( Case_Closure_Reasons__c, "Stayed On") ) )