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Chris DuncombeChris Duncombe 
Was informed today that I have been named a Salesforce MVP.  I just wanted to thank everyone as I know the nomination came from within the community.  I am honored and just wanted to say thank you  :)
Best Answer chosen by Chris Duncombe
Jackie DoanJackie Doan
Chris, let's mark a best answer to keep our community clean! 

Haha - had to bust your chops. :)
Khalil MedinaKhalil Medina 
I want to say THANK YOU all. Today I certified as a Sales Force ADM and it won't be possible without you guys.  I want to say specially thanks to Steve Molis and Jeff May, you guys are a huge example for me. I cannot be more happy

User-added image
Best Answer chosen by Khalil Medina
Khalil MedinaKhalil Medina
Syam Kishore: the key for me was learning everyday something new, because since I work as a salesforce adm I have some experience. I didn't try to memorize answers and questions, I don't find this valuable. I went to real situations. 

That serie of videos named: WHO SEES WHAT is excelent:

And the next on line courses:
Online course: Administration Essentials for New Admins and Administration Essentials for the 
Service Cloud
Other helpful resources:
 Online course: Analyze Your Data with Reports
 Online course: Configure Salesforce with Custom Fields
 Online course: Customizing Profiles to Align with Your Business Needs
 Online course: Getting a Head Start with Chatter
 Online course: Getting Started with Managing Data
 Online course: Managing Users and Troubleshooting Login Issues
 Online course: Summarize Your Data with Dashboards

That's all.


Tarun MukhiaTarun Mukhia 

Use is not able to access Case. She is getting a insufficient Previlage Message. 
1. She cannot search case through global search.
2. She has access to Case Record Type (MVA) through permission Set.
3. She has access to Cases Object through Profile. 

Why can't see see the cases. Kindly advise?
User-added imageThanks
Best Answer chosen by Tarun Mukhia
Mayank SrivastavaMayank Srivastava
Is the Case owned by another user and is your OWD for Cases set to Private?
If that's the case, the user won't be able to access cases that he/she doesn't own. For you to be able to give her access, either enable Case teams, create sharing Rules, use Manual Sharing or change the OWD to Public Read Only. Changing OWD is an org wide setting so please be aware of the consequences before you do that. 

If the user needs access to just this specific Case, I'd recommend using Case Teams or Manual Sharing.
Brendan ConroyBrendan Conroy 
Our org for the most part uses the traditional sales process (leads are qualified and converted to contacts, accounts, and opportunities, and close one way or the other). On occasion, our Client Services reps who manage our existing clients generate opportunities for additional products. If this happens, the new opportunity is then transferred to Sales so that they can sell it. What is the best way for us to capture the fact that the opportunity was created by a Client Services rep and be able to report on it?

I know that there are a lot of ways to do this, so I could use a second opinion for an ideal way. Ideally it would be a field that draws from the user record versus say a text field where spelling could be an issue on the reporting side or a picklist where we would have to keep updating it with new values each time an employee comes and goes. Anything with field depencies sound good? What would be your take? Thanks so much.
Best Answer chosen by Brendan Conroy
Sharif ShaalanSharif Shaalan
Hi Brendan,

AND(TEXT(LeadSource) = "Upsell", ISBLANK(Upsell_Generator_c))

Just double check the API names
Rodger HallRodger Hall 
Outlook 2003, can email still be recovered if a user has been deleted from Exchange?
Best Answer chosen by Rodger Hall
gerard kennedygerard kennedy
There is a utility called Recovery Toolbox for Outlook  that allows you to recover the deleted user (without most of the properties) and once the user is recovered you can just reconnect the mailbox. http://
You should also be able to use Еxmerge (download from Microsoft) to export the mailbox to a PST.
Frank JordanFrank Jordan 
Is there anyway to see if someone deleted case comments? Is there a way to get the deleted case comments back? Do they get saved anywhere?
Best Answer chosen by Frank Jordan
Chris DuncombeChris Duncombe
Assuming you are a system admin you can check the recycle bin for delted case comments.  These are only stored int eh recycle bin for 15 days so it is time sensative.  

It is possible to write an apex trigger on the CaseComment object to send an email alert when a case commetn is deleted.  I have done this in the past for a few companies but it does require some Apex knowledge.

Rajaraman AnandhakrishnanRajaraman Anandhakrishnan 
I wanted to add 2 hours to the created date time and store the value in custom field. 

Is it possible using formula or Workflow ..

Or should i go with Triggers. Please advice.
Best Answer chosen by Rajaraman Anandhakrishnan
Steve MolisSteve Molis
 (myCase.CreatedDate + (1/4.8)) would be = (CreatedDate + 0.208333 days) or (CreatedDate + 5 hours)
Daniel JohnsDaniel Johns 
What to do in case I can't log in Outlook 2003 to change the server address to localhost, forgot the password from Identity.  how to get the password and a user name? Perhaps, you will help me.
Thanks in advance.
Best Answer chosen by Daniel Johns
Antony PopeAntony Pope
I once had such problem and I so solved it. I've played with the registry yourself (Win2000, Office 2003) and found this thread: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\OMI Account Manager\Accounts\00000001
Apparently there are stored server configuration. So there is a key "POP3 Password2" type binary. If we take its value and look in Protected Storage Explorer  a branch  "Protected Storage\Identification\INETCOMM Server Passwords\< key value >", then this will be the password for the POP3 account (at least for me it is). 
You can go to this link and also find useful advices.
Sherry HabermanSherry Haberman 
I am trying to test an email alert that I've just set up in my Sandbox.  I have similar alerts that are already working fine in Prod but I can't seem to generate an actual email from my test.  Is this 'normal'?
Best Answer chosen by Moderator ( 
Subramanyam MeareSubramanyam Meare
With effect from Spring 13 release all sandboxes are default to  to Access level to "System Email only" under deliverability setting,you would need to make sure that Go--Setup--Adminstration setup--Email administration--Deliverability--& set the  Access level to "All Emails" as shown below:-


  = Required Information

Access to Send Email

Access level  
No accessSystem email onlyAll email

This will solve your problem.

Leandro Manuel BelloLeandro Manuel Bello 

I followed the steps to add a filter to a dashboard that I created. So far so good, but when I try to load the dashboard from the home page, it shows unfiltered. What am I doing wrong? Thanks for your help. :)
Best Answer chosen by Leandro Manuel Bello
Alex SherwoodAlex Sherwood
Unfortunately, dashboards displayed on the homepage won't be filtered, using the filters set while viewing the dashboard in the dashboard tab.

There's an Idea ( requesting this functionality.