That serie of videos named: WHO SEES WHAT is excelent:
And the next on line courses:
Online course: Administration Essentials for New Admins and Administration Essentials for the
Other helpful resources:
Online course: Analyze Your Data with Reports
Online course: Configure Salesforce with Custom Fields
Online course: Customizing Profiles to Align with Your Business Needs
Online course: Getting a Head Start with Chatter
Online course: Getting Started with Managing Data
Online course: Managing Users and Troubleshooting Login Issues
Online course: Summarize Your Data with Dashboards
Use is not able to access Case. She is getting a insufficient Previlage Message.
1. She cannot search case through global search.
2. She has access to Case Record Type (MVA) through permission Set.
3. She has access to Cases Object through Profile.
Why can't see see the cases. Kindly advise?
Is the Case owned by another user and is your OWD for Cases set to Private?
If that's the case, the user won't be able to access cases that he/she doesn't own. For you to be able to give her access, either enable Case teams, create sharing Rules, use Manual Sharing or change the OWD to Public Read Only. Changing OWD is an org wide setting so please be aware of the consequences before you do that.
If the user needs access to just this specific Case, I'd recommend using Case Teams or Manual Sharing.
I know that there are a lot of ways to do this, so I could use a second opinion for an ideal way. Ideally it would be a field that draws from the user record versus say a text field where spelling could be an issue on the reporting side or a picklist where we would have to keep updating it with new values each time an employee comes and goes. Anything with field depencies sound good? What would be your take? Thanks so much.
You should also be able to use Еxmerge (download from Microsoft) to export the mailbox to a PST. https://support.microsoft.com/en-us/kb/174197
It is possible to write an apex trigger on the CaseComment object to send an email alert when a case commetn is deleted. I have done this in the past for a few companies but it does require some Apex knowledge.
I wanted to add 2 hours to the created date time and store the value in custom field.
Is it possible using formula or Workflow ..
Or should i go with Triggers. Please advice.
Thanks in advance.
Apparently there are stored server configuration. So there is a key "POP3 Password2" type binary. If we take its value and look in Protected Storage Explorer a branch "Protected Storage\Identification\INETCOMM Server Passwords\< key value >", then this will be the password for the POP3 account (at least for me it is).
You can go to this link and also find useful advices. https://answers.yahoo.com/question/index?qid=20140626011359AAG3lF1
Access to Send Email
Access level |
No accessSystem email onlyAll email
This will solve your problem.
I followed the steps to add a filter to a dashboard that I created. So far so good, but when I try to load the dashboard from the home page, it shows unfiltered. What am I doing wrong? Thanks for your help. :)
There's an Idea (https://success.salesforce.com/ideaView?id=08730000000gzChAAI) requesting this functionality.