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Adam ProughAdam Prough 
Hey everyone,

I am working on the External Services module and in the unit Use External Services in a Flow portion I am unable to select any of the Apex Actions. Everything has been completed from the previous unit. From the instructions below I am unable to select an Apex Action in the search box.  The actions display in External Service, but not in Apex Action.  Any thoughts on why this is no working?

Instructions: Click to view Module Unit (
1. From the toolbox, drag the Action element onto the canvas.
2. Change Filter By to Type, select Apex Action, and click in the search box. (When I click on the Apex Action, I am unable to search Apex actions. Below is a screenshot.)
3. Enter BankService and select BankService_addAccount__Service.
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Best Answer chosen by Adam Prough
Tim KriegerTim Krieger
Wait, this afternoon, parts of the assignment were updated. I used the new steps defined in the assignment, and it worked now. 
Neel KamalNeel Kamal 
Only Full copy sandbox getting error after mouse hovering on tabs(Account, contact...). No issue with other lower sandboxes. Error
"This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: -1235632570)". First-line after the click on expand button of error
[Cannot read property 'parentNode' of undefined].

We are about to raise the case with SF.

Neel Kamal
Best Answer chosen by Neel Kamal
Wayne HowlettWayne Howlett
Just as an FYI, we were experiencing the same issue in at least two of our sandboxes and have determined it was due to the WalkMe extension.  Not every machine was affected but on the ones that were, disabling the extension fixed the issue.  WalkMe is aware of the issue.
Xie MoXie Mo 


In this Trailhead Load and Prepare Your Remote Sales Data ( , under section "Connect to and Sync Your Remote Canada Data", step 5, it asks me to go to AnalyticsStudio > DataManager> Connect> ConnectToData> AddRemoteConnection > Choose "Salesforce Multi-Org Connector"

I cannot see the option of "Salesforce Multi-Org Connector", I tried with the option "Salesforce External Connector", BUT this choice follows with some inputs I need to enter that is not mentioned in the later steps in this trailhead, So I am not sure if this is the right option. 

Does anyone has the same problem or can help please? Thanks. 

Best Answer chosen by Xie Mo
Gauthier MuguerzaGauthier Muguerza
Hello Xie,
Thanks for your question.

I guess that the solution changed between today and the time that this Trailhead Unit was written, indeed, because the "Salesforce Multi-Org Connector" is not available to me either.
I would suggest going with "Salesforce Multi-Org Connector", as you suggested, with the following options, as suggested by the Trailhead Unit:
  • Connection Name: Canada Sales
  • Developer Name: Canada_Sales
  • Description: Connection to data in Canadian Salesforce org
  • Username: Enter the username for the Canada org you signed up for in step 1.
  • Service URL: Leave the default value provided.
  • Password: Enter the password for the Canada org you signed up for in step 1 and paste the copied security token at the end.

Salesforce evolves fast, and the releases three times a year causes the solution to change here and there from time to time.
Let me know if this helps :-)

Christine MarshallChristine Marshall 
I do know how to link my Trailhead account with my success community profile!

BUT my Trailhead account is already linked to a previous community profile I had via a job. I now use my personal profile and would like to link it to Trailhead to display my badges. I know you cannot link your Trailhead to 2 community profiles but I do not have access to the old account to remove the link...

I have contacted Salesforce but they won't help me and keep telling me to post in the community/developer community. Does anyone have contact details for someone at Salesforce who can remove the Trailhead link on my old profile so I can re-link to my new profile?

Best Answer chosen by Christine Marshall
Chris EmmettChris Emmett

Here are ALL the details I provided. Hope it get's you further :-)

Problem Type: General Salesforce Functionality
Product Topics: All Help or Online Training Questions
Case Subject: Linking Trailhead/Webassessor to Success Community
Severity Level: Level 4 - Medium
Instance Type: Production
Have you granted login access?: No
Steps to Reproduce: Click Connect Certification Account in the Success Community profile.

Rajib MaityRajib Maity 
How do I synchronize my salesforce calendar with google calendar? Is it possible to integrate by any setting present in salesforce or I have to use any application? 
Best Answer chosen by Moderator ( 
Rajib MaityRajib Maity
Thanks Karanraj, I got setting by this link.
Hamid PHamid P 
Hi, Today our support agents informed me that the 'Closed' option is disappered from Case Status 

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I still see the Closed in picklist values for the Case Stage field in object manager:

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Any idea what might happened and how to fix that please?

Best Answer chosen by Hamid P
Karthikeyan MKarthikeyan M
hi Hamid,

Can you check the setup > Support Settings.
There will be an option "Show Closed Statuses in Case Status Field"
Ensure that this checkbox is selected.

With Spring 20 release this feature which was earlier available in Classic was added in Lightning as well.

Karthikeyan M
If this helps, do mark this as Best Answer for the benefit of the community
Lee MoreauLee Moreau 
Whenever I change a page layout, or add a field or picklist values, I literally have to hit refresh on the page 20 times before it finally reflects it which I don't even think does anything. I read online in Chrome if you press CTRL-F5 it forces a full refresh but that still does nothing.  Usually the page just eventually updates 5 mins later if you leave it, but it's wasting time.

I just added 2 values to a pick list field 10 mins ago, and am refreshing and refreshing and still it doesn't show the values.  I just logged in here, wrote this whole message, and finally now it has updated to show them.  So almost 10 minutes hitting refresh at least 10 times before it updated.  It's not my PC either as I use 3 different machines, they all do it, Edge, Chrome, etc.  I've seen many other people complaining about this but curious how people deal with it.
Best Answer chosen by Lee Moreau
Mayank SrivastavaMayank Srivastava
Lee, Salesforce implements an aggressive caching policy for the LEX framework to reduce the turnaround time from the server which causes grave refresh issues when working with Lightning. Thanks to this simple setting (that I was totally unaware of) which can help you deal with this issue:
Enable secure and persistent browser caching to improve performance
Uncheck it if it's already checked.

You can find it under Setup-> Session Settings -> Caching section
Brian BelcherBrian Belcher 
Hi, I'm interested in creating a new Stage that will allow our sales team to place an Opportunity "On Hold". This will allow them to still log activities related to the opportunity and have it remain in thier pipeline for scheduling purpuses but I will also be able to remove it from our forecast easily.

My question is related to whether it is possible to also freeze the counter on the Age field of that opportunity, as it is important for us to track how long a "active" opportunity takes to close. 

For example, Sales Person A works an opportunity for 3 months until they realize that due to budgeting cycles or perhaps personnel changes, the opportunity will not close in a reasonable time. A year later they still would like to pursue the opportunity and we would like to maintain the data from that opportunity during that "hold period", once the opportunity is made "active" again I would like the Age counter to continue so  if it closes we can still judge how long it took to close.

The counter in this case would be 3 months, followed by 12 months of inactivity and another 3 months until close. I would like this to display 6 months instead of 18 months.

One alternative would be to move the opportunity to Closed Lost and reopen it after that year but I question whether that would be a best practice.

Any suggestions would be greatly appreciated!

Best Answer chosen by Brian Belcher
Steve MolisSteve Molis
You will not be able to do that with the standard Age field, you would need to create a custom field and update it with a custom Process and/or Code

You might be better off using a standard Opportunity History Report and just include/exclude the "On Hold" Stage using Report Filters, then add a Chart to the Report and add the Report Chart to the Opportunity Page Layout (no custom code needed)
Nidhi SoniNidhi Soni 
Challenge Not yet complete... here's what's wrong:
There was an unexpected error in your org which is preventing this assessment check from completing: System.DmlException: Insert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Discount_Percent__c]: [Discount_Percent__c]

I need to update setting in trailhead Security Specialist Superbadge step 4
Best Answer chosen by Ed ( 
Simon DağcıSimon Dağcı
Setup-->Object Manager --> Choose (Opportunity)-->Fields-->Edit(Discount_Percent__c]) and uncheck required 
Karleen MendozaKarleen Mendoza 
I have a picklist on a custom object that filters its values based on the record type. How can I pull this picklist into a Flow? When I create a drop-down and picklist choice, it pulls all the values for the field and doesn't filter based on the record type.
Best Answer chosen by Karleen Mendoza
Jiten JoysarJiten Joysar

Hi Karleen,

This feature isnt available right now, but you can surely upvote the idea,

-- Jiten.