Twenty five years in the software industry. Eighteen years experience with Customer Relationship Management (CRM), in a variety of roles - Sales Rep, Sales Engineer, Consultant and Technical Instructor. Worked for Salesforce.com for 7 years, and Siebel (now Oracle) for 5 years before that. ####Now doing what I truly love: helping people get the most value out of their salesforce investment. I am a certified salesforce Sales Cloud Consultant, Service Cloud Consultant, App Builder and Salesforce Administrator.