20 Years in Healthcare IT, 7 years experience with Salesforce. A couple years in and I gave up my admin certification. I spent 4 years as a user and technical analyst for my customers, a student of my products. I consider myself to be a "Customer Service SME" and an expert in whatever I decide to do. I was just hired as the Salesforce Administrator (Officially) in late 2017. After 4 years experience as a customer facing technical analyst with healthcare, I have diverse experience in the areas of troubleshooting, SQL data analysis, Knowledge Base work, Technical Support, customer service and process documentation. I won the "2015 MCG President's Award for Customer Service". ####Prior 15 years Desktop Support, LAN / WAN management, Server maintenance, GPS Systems, Cellular management, PBX and Cisco Telephone Systems, Heavy Equipment Remote Radio Systems, CCTV, Security and data forensics, Windows PC's, and equipment maintenance contract management. ####Landmark Education Graduate. DiSC: iD
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