I have been implementing CRM solution for clients since 2006. I am very well versed in Service Cloud, Force.com, and Portal/Sites/Communities. I am hands-on and like to dig into the configuration to get to the bottom of a problem. This habit allowed me to acquire a strong understanding of Salesforce and the nuances in the configuration details. I am constantly learning! ####My primary role is to lead teams of configurators and developers to automate processes for our clients. I am passionate about finding solutions for our clients' problems and findings ways to "do things better". Salesforce has been a great tool to help me achieve those goals.
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