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190  Points
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Allow record count on lightning detail tab labels

In lightning experience, on a case detail page we have tabs for related objects "case comments" and "attachments". It would be really helpful if the record count for these related objects could be displayed as part of the tab… Show more

2 comments · 2 years ago

60  Points
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Filter cases in search result list for "Product"

As we typically choose a "product" in each support case it would be really helpful to be able to filter the search result list for cases by the content of this field "product" - inside the global Salesforce search. This would be a… Show more

1 comment · 4 hours ago

15,930  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

205 comments · 12 years ago

7,480  Points
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Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

150 comments · 5 years ago

6,270  Points
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email to case loop

Some NDS and bounce responses to new cases being created through email-to-case case an infinite email loop.The email goes from SFDC to an address that generates a new but related email which it sends to SFDC. This then generates a new case email from… Show more

61 comments · 10 years ago

3,910  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

49 comments · 1 year ago

430  Points
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In Lightning, support Entitlement Templates related list on Product page layouts

The Entitlement Templates related list is not supported in Lightning per the help page Customize Entitlements. So, when an Entitlement Template needs to be associated with a Product, the user must swtich to Classic. This is not intuitive. Show more

12 comments · 6 months ago

6,700  Points
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Ability to consider assigned records as active work item instead of active tabs

Right now the Omni-Channel is considering the active tabs open in the console as active work item for any agent who has logged into omni-channel. But ideally in practical scenario it doesn't meet many of our business requirement as business wants… Show more

14 comments · 3 years ago

80  Points
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Live chat / sf cookies are treated as 3rd party cookies

When embedding live chat code snippet on a company homepage the cookies form sf-live chat server are treated as 3rd party cookies. Since more and more browser do not allow 3rd party cookies live chat cannot be used any longer. https://www.engadget… Show more

0 comments · 5 days ago

950  Points
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Add Email Address Lookup to Lightning

In classic when you send an email from a case you have the option of clicking on a magnifying glass (in the TO, CC or BCC fields) to filter the list of Contacts to those related to the Account.¬† This ensures you are sending the email to Bob Smith at… Show more

13 comments · 1 year ago

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