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490  Points
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Possibility to transfer a chat routed via Omni Channel to a queue

When using Omni Channel for routing Live Agent chats it's not possible to transfer such a chat to a queue, only direct to a user. This despite that it's in the transfer dialogue box in Lightning written "Select a chat queue, user or… Show more

0 comments · 1 year ago

100  Points
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Customize end chat button on service cloud console

Please provide some way to customize the END CHAT button inside console.Currently we don't have any way to edit this button.

3 comments · 2 years ago

1,780  Points
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Ability to allow multiple search result tabs in LEX service console

In classic service console today, if you search for a term using the global search, a tab is opened with the search results.  While leaving that tab open, if you search for a new term in the global search, a 2nd tab opens with the new search results.… Show more

8 comments · 1 year ago

14,560  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

189 comments · 12 years ago

4,830  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

42 comments · 1 year ago

1,020  Points
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Checkbox default off for Send Notification Email for Custom Object record in LEX

When changing the Owner of a Custom Object, we wish to have feature implemented to set  'Send Notification Email' checkbox to default OFF or unchecked for  Custom Object records in Lightning Experience. The feature is default “unchecked” in… Show more

15 comments · 1 year ago

2,580  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

66 comments · 1 year ago

250  Points
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Case Actions to be displayed in Activities Component

For Sales Cloud Objects, any actions like create a task, create an event etc. are displayed in the Activities Component of a Lightning Page. For Service Console, this behavior is different, e. g. on Cases, since these objects are feed-centric.  It… Show more

2 comments · 14 days ago

420  Points
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Add a Visible in the Community Indication in Lightning Feed

In Classic Feed view there was an indication on Feed Items that are visible in the Community (an orange icon). In Lightning that indication is missing. Please add an indication in Lightning Feed if a feed item is visible in the community. Also allow… Show more

0 comments · 14 days ago

250  Points
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Agent Summary list view filtered by profile

In the agent queues backlog summary would be usefull if we can filter by profile the queue you can access. Benefits: in multivendor implementations, requires to keep the information protected. Show more

1 comment · 6 days ago

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