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800  Points
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Support for Bulk Macros in Lightning

Macros are very useful in classic and would be a very nice feature to implement within Lightning. 

12 comments · 8 months ago

2,230  Points
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Allow communities icons to be branded in app launcher

In the app launcher there's an ugly yellow icon for communities. It's the same icon for every community. It would be great if we could band the icons for each community like we can for custom apps.  Show more

24 comments · 1 year ago

220  Points
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Assign Case to current user on Macro run

I would love to be able to create a macro that assigned the case to the current user running that macro.

2 comments · 1 year ago

310  Points
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On Community: Be notified by email when a new article is published

On Communities, it would be super useful to be notified by email when a new article is published on a topic category you are following. Currently the button "Follow" doesn't return any notification, neither by email nor in your… Show more

4 comments · 11 days ago

2,090  Points
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Exclude Spam Attachments like company logos in email to case

We have email to case enabled since some time and have opened up the cases object to our account managers.However, after a while they started complaining that the attachment section on their accounts is overflowing with SPAM attachments, which could… Show more

23 comments · 4 years ago

670  Points
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Add Recently Viewed Pages to Live Chat Transcripts in Lightning Experience

In the Classic Experience you would be able to view the web pages visitors were currently and recently on in a section called "Recently Viewed Pages" for Live Agent chats. You do not have this ability in the Lightning Experience. This is… Show more

2 comments · 11 months ago

110  Points
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Lightning Knowledge - Favorites Should Always Pull Most Current Article Version

Our previous knowledge system (and most other Favorite-features) pull the most current version of your favorite up for you. Very useful for my users as their favorites are articles that have frequent updates for critical processes. In Lightening… Show more

3 comments · 2 months ago

90  Points
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Case Subject field not visible in Email Templates when "Subject__c" field exists

When custom field "Subject__c" exists on the Case object, you are not able to use standard field "Subject" in email templates.  "Subject" field is available to use as a merge field, but it's not populated while… Show more

0 comments · 4 days ago

450  Points
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Replace Classic Knowledge features in Lightning Knowledge

There are some known limitations with Lightning Knowledge as per https://help.salesforce.com/articleView?id=knowledge_lightning_limitations.htm&type=0 However, there are some things we are learning are not mentioned. For example: 1. How do we… Show more

7 comments · 1 year ago

40  Points
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see expanded Phone and Omni-Channel windows within the same browser window

In Lightning Console, we are unable to see expanded Phone and Omni-Channel windows within the same browser window. It has to be either one or the other expanded OR the Phone window can be popped out which makes it a separate window.  In Classic, an… Show more

1 comment · 17 hours ago

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