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700  Points
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Related Case: Copy parent details' & 'Related Case in lightning

Please make these buttons be available in lightning related list

19 comments · 8 months ago

9,150  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow iPad browsers to view Lightning Experience

The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?

212 comments · 3 years ago

3,390  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

58 comments · 1 year ago

1,880  Points
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Allow Omni-Channel to function across multiple browser tabs

Currently Omni-Channel does not work except for on the last opened browser tab. On all other tabs the Omni-Channel on the utility bar will show an error "Disconnected from Omni-Channel. Please refresh the page." For agents who work on… Show more

31 comments · 1 year ago

5,390  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Cut and Paste Images and Text into Knowledge Article

Would be great if we could cut and paste existing documentation into Knowledge and for it to accept the images and formatting, this would save a lot of time recreating documentation.

85 comments · 5 years ago

1,370  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

29 comments · 8 months ago

60  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

LEX Case Responsive, Collapsible Sidebar

In Salesforce Classic, the Service Console had the ability to have collapsible (left, right, top, bottom) sidebars.  In LEX, this feature is not available to have either resizable sidebars or collapsible sidebars.  We are given the following standard… Show more

0 comments · 2 days ago

90  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Ability to see Work Order Line Items in Asset Service History

In the Field Service mobile app, Work Orders with multiple Assets, one per Work Order Line Item, will not show up in the Asset Service History. When looking at the overview screen in the FSL app, Service History will say there are no related work… Show more

0 comments · 7 days ago

430  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Show unread case email messages in bold within Lightning Experience

In Salesforce Classic, as new email messages would be received in Salesforce in the Email Messages related list on the case, you could easily tell which ones had not been read because they would appear in bold font. In the Lightning Experience, the… Show more

1 comment · 4 months ago

770  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Bring back the Escalated Case Arrow Icon in Lightning List Views

When a Case is escalated in Classic it displays a arrow icon in the List view. This arrow doesn't who in Lightning. It should. Show more

5 comments · 1 year ago

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