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200  Points
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New FSL console view to show multiday, non-multiday appointments and absences

Our planners need to have a quick overview of all the appointments scheduled over a long period of time (e.g. at least one month). In the current multi-day view the appointments which are not flagged as multi-day and the absences are not displayed.… Show more

5 comments · 8 hours ago

810  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Add ability for users to paste screenshots directly into chatter and comments

It would be nice if users had the ability to copy and paste screenshots and pictures directly into a chatter or comment on a case, instead of having to copy it to a file than attach the file.

12 comments · 3 months ago

320  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Auto scroll Live Agent chat with Service Console and multiple tabs

The Live Agent Chat window does not automatically scroll down for the agent when using Lightning Service Console and if the chat window is not the active tab. The agent must manually scroll down to see any new messages sent by the customer while the… Show more

1 comment · 5 months ago

1,230  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Exclude Spam Attachments like company logos in email to case

We have email to case enabled since some time and have opened up the cases object to our account managers.However, after a while they started complaining that the attachment section on their accounts is overflowing with SPAM attachments, which could… Show more

12 comments · 3 years ago

510  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Post images from emails in Case Feed when using Lighting for Outlook

When associating an email from Outlook to a Case via Lighting for Outlook, in-line images only display as place-holder boxes. The images should show in-line just as they do when a case is created via Email-to-Case. It is possible to view images by… Show more

5 comments · 9 months ago

540  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Browser extension for omni channel notifications

Need a browser extension for omni channel which will show the notification at the system level and on click of notification agent should go to salesforce when a new case is routed and accept the case.

19 comments · 1 year ago

8,040  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Public Calendars in Lightning experience

Need to be able to create a public calendar in the Lightning interface. Right now it has to be based apon an object and field. Need to create calendar for the Board Room or Company Events. Things that do not have anything to do with my objects. This… Show more

185 comments · 11 months ago

21,920  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

276 comments · 8 years ago

730  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

3 comments · 11 months ago

80  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Live Agent-Alert supervisor that flag is raised if they aren't on Supervisor tab

In Live Agent, when in the Supervisor panel, a supervisor can see when an agent raises a flag and can assist. However, if a supervisor in on another tab, let's say Cases, they will not know that an agent needs assistance because there is no… Show more

3 comments · 1 hour ago

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