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2,870  Points
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In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

37 comments · 1 year ago

200  Points
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Continuous Code Generation through partial Apex classes

As development shop scales its product offerings and code contributors, it can be difficult to maintain and grow coding best practices while keeping everything and everyone up to date with those practices. Using the 80:20 rule of thumb, it would be… Show more

0 comments · 2 days ago

180  Points
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Open Source Apex Parser, Interpreter, Compiler

Open Source the Apex Parser, Interpreter, Compiler to enable third parties to create custom open source tools: static code analysis, code generators, converters (e.g, swagger, JSON, XML to apex, Apex to swagger), and code documentation generation.

2 comments · 2 days ago

1,060  Points
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Icons from custom tab styles not visible in Lighting Console apps

When you create a custom tab style with a custom icon for a tab the icon should be visible within Lightning Console Apps drop-down tab menu.  

13 comments · 1 year ago

6,090  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

112 comments · 1 year ago

6,090  Points
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Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

123 comments · 1 year ago

6,300  Points
Up for Prioritization
Up for Prioritization

Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

138 comments · 5 years ago

8,870  Points
Open - Not Planned
Open - Not Planned

4000 Character Limit On Case Comments Needs To Be Removed

There is currently a limit of 4000 characters for each case comment entry. This is unacceptable for a Support Organization's needs. In fact, I believe this limitation is a bug.We need this limitation of 4000 characters removed as soon as possible… Show more

157 comments · 12 years ago

2,670  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

37 comments · 1 year ago

1,410  Points
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Bring back the Escalated Case Arrow Icon in Lightning List Views

When a Case is escalated in Classic it displays a arrow icon in the List view. This arrow doesn't who in Lightning. It should. Show more

17 comments · 1 year ago

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