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50  Points
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Service Contracts - Customizable Schedules

Currently, SF functionality allows only for routine schedules. We have a need for custom schedules (that auto-generate) for our service contracts. Example: we have "quarterly" contracts that we perform in January, March, September and… Show more

0 comments · 8 hours ago

50  Points
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Allow customization of push notifications in FSL Mobile

It would be great to add just a little more detail on the push notifications for our techs when they receive an SA assignment. Right now it just says "Dispatcher assigned resource X on Service Appointment #XXXX." Ideally I'd put the… Show more

0 comments · 8 hours ago

70  Points
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Crew scheduling: allow individual service resource preferences

Currently when scheduling work to a crew resource, you cannot add a resource preference for an individual technician. Scheduling actions should check to make sure that only crews that contain a required individual resource are returned as possible… Show more

0 comments · 3 days ago

90  Points
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Consider Tolls when calculating the travel time in a service appointment

When calculating the travel time in a service appointment, the SLR should consider tolls. There must be an option whether to avoid tolls or consider tolls in a route. This greatly impacts the travel time calculation of a service appointment.

0 comments · 5 days ago

90  Points
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FSL - Display Calendar Weeks in Gantt Diagram

Planning a service appointment without using quick actions (Book Appointment, Get Candidates) is based on calendar weeks (e.g. CW35, CW40 and so on). Please add the current calendar week on the selected time frame in gantt diagram.

1 comment · 13 days ago

430  Points
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Select Multiple Photos to Upload on the Field Service Lightning Mobile App

On the FSL Mobile App in iOS, when a user uploads a picture to the Feed of an object, they can only select 1 picture to upload at a time. This is a massive headache and time-waster for our entire field team. We need to be able to select mutiple… Show more

0 comments · 7 months ago

80  Points
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FSL Mobile - Schedule Tab, List View Sort

Schedule tab shows Service Appointment List Views.  When adding custom list views, the last sort from Online does not affect FSL Mobile, which seems to sort only on SchedStartDate regardless of whether or not it is an included field.  Related Lists… Show more

0 comments · 4 months ago

80  Points
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Have Consistent Buttons Order/Placement in Modal (Quick Action Interface)

Currently, we realized there is some inconsistency in the modal (quick action interface) where the action buttons (E.g. Cancel, Save & New, Save) are not in the same order/placement. Kindly refer the screenshot below: (Consistent Buttons Order… Show more

1 comment · 8 days ago

370  Points
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Field Service Lightning - Allow Service Appointment Adjustment from Gantt

Dispatch Console Gantt view should allow for drag extension/compression of Service Appointments.  Many organizations will run a looser scheduling model where dispatched Service Appointments are more provisional than set in stone, including in their… Show more

2 comments · 10 months ago

40  Points
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Field Service Lightning - Resource Absence Should have "All Day Event" Field

Resource Absence is synced to Salesforce Event and "isAllDayEvent" is a commonly used feature on the Salesforce Event.   Currently, we have to customize ResourceAbsence to allow all Day Event concept.  This should be standard on… Show more

0 comments · 4 months ago

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