Ideas - Salesforce Trailblazer Community
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37,840  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Lightning Experience - Recycle Bin

Add Recycle Bin to Lightning Experience, although user can switch back to Salesforce Classic to access and restore from Recycle Bin, it is just not ideal.

392 comments · 3 years ago

660  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

FSL Mobile App show absences together with service appointments

When opening the FSL app user sees the today's appointments. Make it possible to integrate also the absences to have a real overview of the day

10 comments · 6 days ago

2,640  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Enhance "Email-to-Case" to properly process encrypted Emails

Both the original Email to Case Agent and the new On Demand version do no support encryption as they can not decrypt the emails. When a customer sends an Email that contains encrypted contents, the body of the Email is not transmitted to the… Show more

49 comments · 9 years ago

280  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Lightning - Case comments view in related tab - ability to customize sort

In lighting, when viewing case comments from the 'related' tab of a case, comments appear to be sorted by date/time created. If an existing comment is modified after the fact, the sorting is being displayed based on the modified date/time… Show more

0 comments · 15 hours ago

51,600  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Configurable default list view in Lightning Experience

Currently the default list view shows "Recently Viewed" records. Most users expect to see all records they can access and are confused by the default view during their first use of the platform.  A similar problem exists with classic. The… Show more

876 comments · 2 years ago

270  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Lightning - Change creating contact from case to open in sub tab

When creating a new contact from a case directly, the pop-up window that the user is presented with is an embedded window the prevents the user from accessing any other pages in Salesforce while the window is still open.  Either the user has to… Show more

0 comments · 16 hours ago

9,590  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Drag and Drop into Notes and Attachments

Currently you can add and attachment to a client record by "browsing" for it when in the Notes & Attachments tab then uploading it. I would be EXCELLENT if you could drag and drop documents such as word, excel or PDF to straight int… Show more

60 comments · 7 years ago

410  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Ability to change Categories for knowledge article within editing window

You have to cancel out of the article editing windo in order to access the categories for a knowledge article.  Move the categories to the article editing window.

23 comments · 3 days ago

400  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Ability to change the article type from within the edit window in Lightning

In order to change the article type in Lightning, you have to exit out of the editing window.  Move the option to change the article type within the edit window.

19 comments · 3 days ago

68,200  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Schedule Reports as Attachments and add Adobe PDF, Excel Option

The schedule report feature is nice but it would be great to have an option to have these reports as an Adobe PDF attachment. I run reports to our Executive Team and need them in an PDF format. Also, sometimes I also need to schedule reports to Excel… Show more

848 comments · 10 years ago

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