John Guerriere - 1 year ago
I am going to try a work around today. Anyone else try this yet?
Then turn on SF Inbox Einstein Acitivity Capture with Office 365 which auto logs all emails as long as the Email address is in SF.
Create Task for AE to follow-up based on reply (reply will go to the AE directly)
Andrea Tarrell - 1 year ago
Yep, yep, yep.
A common use case for Engagement Studio programs is nurturing “top of the funnel” prospects that aren’t quite ready to hand off to sales. But if they reply… well then it would be great to route that to a rep ASAP and then suppress future communication to them.