Michelle Beaudry - 1 year ago
We are just implementing Pardot and have just discovered that this cannot be done. We work with Person Accounts for our B2C customers and 70% of our records have more than one email address listed (ie Husband and Wife).
Learning that this is not possible means that I will have to use an alternate email program to communicate with these clients. VERY DISAPPOINTED to say the least, as during the sales process this was not identified. Please fix this! I can give you full details on my account needs if you need work examples.
Steve Gogolak - 1 year ago
We have the same issue Inna does. It's not that we want to send to multiple addresses, it's that prospects fill out forms, register for webinars, etc with different email addresses. If pardot could match to both a primary and secondary email field it would cut down on record duplication.
Inna Kersman - 1 year ago
It would be a huge help for us to have this. We communicate with customers initially using their business addresses but sometimes they subscribe to our newsletters etc using personal ones. We need to be able to use their business email for one-on-one contacts but personal emails for marketing.
Katie Sullivan - 1 year ago
We also would like to see this feature added. Because we work with teenagers, we collect both the student and the parent's email address and when we send crucial information to our customers we need to be able to email both the primary email and secondary email address on file. As of right now this is not possible and becoming quite an issue.
Kelsey O'Lea - 1 year ago
As a nonprofit, we have a need for this functionality as well. We contact prospects in two difference capacities: personally (donations) and professionally (corporate sponsorships).
Per Salesforce best practice, we house contacts under houseshold accounts and affiliate them with organization accounts. Salesforce contacts can have multiple email addresses associated with their record, but Pardot prospects cannot. We need to be able to communicate with and track these prospects in two different capacities (personal and work email) in Pardot without creating duplicate records in Salesforce.
Lisa Faast - 1 year ago
Multiple email address are the main cause of my getting old. This is a huge issue that I wish Pardot would address. We have a membership based business and when current members use a different email address than what is in SF pardot can't recognize them as a member and then add them as a new prospect. I dont' need the capability to email out to multiple email address but for pardot to be able to map to multiple email address and realize they are the same person would change my life.
Ashley Harrington - 1 year ago
Prospects use multiple emails nowadays depending on signing up for a newsletter or downloading content. Not being able to have multiple emails per contact creates duplicate records of the same person and skews how active they are. Being able to have multiple emails under one contact and the ability to still record all activity across all emails would be incredibly helpful in keeping data clean and to have an accurate picture of that contact. I would think there could be a functionality to choose which email would be the default to send emails to.
Erika Ujvari - 1 year ago
Hi @Adam Kintner as you wanted to hear more about use cases...
We do all these sends via Pardot. Some of our clients have multiple email addresses and would like their regular newsletter to go to one email address and invites to events be sent to another as they infrequently check the first one and on a daily basis the latter.