Roshan SRIVASTAVA - 3 months ago
This functionality of deleting files added by other users are very vital for our agents.
There are many un-necessary files added into a case create through Email to Case and the intended attachment file(s) is mixed up in that list and is lost aqnd takes alot of time to find them.
So this is one of the very iportant access which agents should have in order to do their work more efiiciently.
Kimberly Cournoyer - 3 months ago
We have field super users that sales people rely on for housekeeping of vital files, and the limitation for only the owner can delete a stale quote, for instance, is a hard one to work with. This should be something we can grant a la carte with a permission set just for this object, and not have to give away all data security with "Modify All Data". I