Mary Beth Powers - 3 years ago
We are dealing with this same issue. Our configuration vendor created a Reminder email function for us, which is great. However, our users are getting frustrated because they can't approve/reject from the reminder; instead, they have to retrieve the original approval request email. Being able to approve/reject from a reminder email would be a huge help.
Joshua Lenning - 4 years ago
We use BMC Remedyforce and one of the most useful tools missing would be the ability to Resend (Retrigger) the email approval request. As the admin I have to regularly send out emails with a list of an approver's pending approvals and then go in and apply manual approval when they reply. It would be much better if I could resend approval requests from the system. A bulk resend would be great as well.