Sam Mohyee - 1 year ago
Here's an obvious need for anyone working with email-to-case setups:
User has a list of open cases, and is maintaining email correspondence from within those cases. User wants to be able to tell at a glance which cases in her list have a new email she needs to read - without having to click into each case individually to check.
Obvious solution: roll up the most recent email's Status value to a case field and display that as a column in the list view.
Salesforce's current design prevents this from happening. SF's own proposed solution is to generate tasks whenever a new email is recieved, and rely on the task list. But this is unhelpful for managers who want to see the status of cases for their teams.
Sandy Cook - 1 year ago
I've only been doing SF for eight months but if I had 10 bucks for everytime a google ended up in a Success Idea I'd be a very happy guy. So lets just get this straight I can do a workflow based on one EmailMessage.Status but any of the other statuses even though I can see the status of my email in the database? Jesus. Really? And this is six years after this was not implemented. Blimey.