Samuel Broda - 6 months ago
Salesforce will never address this issue. Apparently, the database architecture can't accommodate this feature.
Randy Buhrt - 7 months ago
Since this is a general issue with overall contact management, newer functionality of allowing automated activity capture with Einstein compounds this issue and is frustrating for customers and partners to explain.
Here's the link to the idea for the Einstein Activity Capture side of this issue since any major changes to how you aggregate may also impact anything related to activity timeline functionality - https://success.salesforce.com/ideaView?id=0873A000000lKVVQA2
Allyson Szablewski - 7 months ago
I don't understand how this isn't at the top of your list. Every contact management system has this available. On my phone I can have many numbers and emails for the same person, yet in SF we have one option? This is ridiculous. Our team has to create multiple contacts for the same person to capture their various email addresses. That causes added confusion for marketing and sales follow up.
Tori Gates - 7 months ago
We're in the process of merging 3 CRMS into Salesforce and I'm not sure how we're going to reconcile that one of our CRMS allows for multiple emails. We're a public relations firm and often work with a single person that has multiple companies and need to keep emails about each company to their correct company's email. Making the same person 3 times will make our system confusing and I know we'll miss critical information. Is there any plan to address this on the road map? If not we might have to consider leaving Salesforce as this is a make or break feature.
Malcolm Comma - 8 months ago
We can certainly address this at Match My Email. Our email integration app for Salesforce allows you to add as many email addresses for a single contact as you need. I'd be happy to give you a 20-30 minute live demo of the app, and you can put some time on my calendar using the below link if you're interested.
Andrew Bellavia - 8 months ago
I'm afraid it's more fun to scare everyone into migrating to Lightning rather than fixing a fundamental flaw that has been recognized for more than a decade: multiple emails per person. As David infers, you can dream on about multiple emails being recognized. Have fun de-duping and merging.
I like the Sf.com tool and what it attempts to do overall. The decisions by it's masters I do not.
The upheaval, cost and lack of productivity that our fear-inspired LX implementation has caused is inexcusable.
But the cartoon characters sure are cute.
Noelle Fogg Elibol - 8 months ago
This is critical for our NPSP instance! Please prioritize this! We can't BCC emails to Salesforce and have them auto-attach to a Contact unless it happens to be the Contact's "preferred" email address. As a non-profit, we interct with supporters personally and through their organization/company emails and so often are communicating with them using different email addresses depending on the email content.
Also, we have integrated our Salesforce intance with Mailchimp using Cazoomi and are unable to have Mailchimp sync subcribers to multiple lists using a single Salesforce Contact. BUMMER!
Gregg Hart - 8 months ago
Not allowing multiple email addresses for a contact record is INSANE!!!!! Why on earth would you as a company decided this is unnecessary? I have customers submitting support cases from 4-5 different email addresses. So I end up with 4-5 contacts all with different email address, and with no way to merge and keep all emails.I am furious with this!!!!!!