Sandra Schanzer - 7 years ago
I just noticed this behavior and I am astonished. So counterintuitive, so problematic for all the reasons mentioned in these comments. The worst effect is that makes the search results unreliable since no matter what you see, you can't believe that it is complete till you check the accounts themselves. - an absolute no-no
Matt Torcasso - 8 years ago
This is a functionality that may of our clients desire.
I can see a case where it may be beneficial to not return search results for contacts, but now that the search results are parsed by object type there's not much weight to this argument.
The contact's account name should be included by default, but I believe Salesforce should include a checkbox in the Search Settings that would allow this behavior to be turned off as well.
Ann Wendling - 8 years ago
I'm so glad to see this is an issue for many people because this is a HUGE problem for our users. We migrated thousands and thousands of contacts into SFDC for our reps and this has been a huge problem for them. I simply can't believe that when they search an Account name that all the Contacts related to that account are not returned in the search results. They have a really difficult time with the search tool as it is (no multi-field search capability and no ability to see 'where' your searched term or phrase lies underneath the returned results) so this just escalates the frustrations. Please, please, please enhance your search tool !
Alex Oryol - 9 years ago
I would laugh if I wasn't so fed up right now.
Did it ever occur that some companies use different domains in their email address? For instance, a company called "Salesforce Has Had Poor Search Functionality For Years" could use and email domain like '@salesforcehhpsffy.com'
Please fix. When we search by account we obviously want to see all the contacts show up. Why on Earth wouldn't we?
Sam Hummel - 10 years ago
I'm completely shocked this hasn't been fixed yet. And, that more people aren't screaming at the top of their lungs about it! Search by domain instead of Account Name? Are you kidding me?! I want to add to lfitzgraham's list of why that makes no sense:
1) If a Contact doesn't have an email address listed (not a required field) and you do a search on an Account Name or domain name (as is being recommended) that contact won't appear in the search results
2) If a Contact's email address doesn't have their Account name in the email address then that contact won't appear in the search results either
3) If the Contact only has a personal email listed, like gmail, it won't come up.
4) You are expecting my users to know the domains of the email addresses of all our Accounts?!
5) Advanced Search doesn't search for Account Name matches either - which leads to the impression that there just aren't any Contacts associated with the Account (because the user has dutifully checked the checkbox indicated that Contacts should be searched.
As Jim B pointed out, this is a major training and duplication nightmare. Why in the world aren't more people upset about this?
Anna Johnson - 10 years ago
Please, please, please fix this. Linking the search all feature to the contacts email field is lame. When I'm searching a company name I EXPECT to see all the contacts associated with the account name in the search results. It shouldn't matter that a company contact uses a different email address than one that includes the company name...many but not all of our contacts do not have emails that correspond with the company name. To me this is a BIG bug. Not a feature request. Please fix.